Rocket.Chat Review: Is It The Right Business Instant Messaging Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPR
SOC 2Starts from $2 / User / Month when Billed Yearly, also offers free forever plan
The World Bank
Albourne
Illumination MacGuff
Faccat
Noris NetworkTrusted by teams including The World Bank
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Rocket.Chat?
Rocket.Chat is an instant-messaging and team collaboration platform for enterprises and organizations that need private messaging, persistent chat rooms, direct messages, persistent user presence and file transfer capabilities. It does not require the installation of any client software, which makes it easy to use from anywhere and by anyone.
Pricing
Starts from $2 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Rocket.Chat Software Demo
Rocket.Chat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Rocket.Chat
- Team types
- Large Enterprises, Medium Business
Why teams choose Rocket.Chat
Strong focus on privacy and security
Flexible for large organizations
No client installation simplifies access
Is Rocket.Chat right for you?
What buyers should know before shortlisting Rocket.Chat
Rocket. Chat is a powerful team collaboration platform designed for enterprises.
Its focus on privacy and persistent chat features makes it a strong choice for organizations needing secure communication.
Rocket.Chat pros and cons
- Rocket.Chat pros
Strong focus on privacy and security
Flexible for large organizations
No client installation simplifies access
- Rocket.Chat cons
May require IT support for setup
Limited customization for user experience
Ready to try it?
Get started with Rocket.Chat
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Rocket.Chat side-by-side with top Business Instant Messaging Software alternatives.
What is the pricing of Rocket.Chat?
Rocket.Chat Pricing Plans
Community (Self-Managed)
Recommended 1k Users
Unlimited Message History
10.000 Monthly Push Notifications
Omnichannel Basic (Livechat included)
LDAP Basic Sync
Show more +
Pro (Self-Managed)
Includes features of Community plan, plus
Unlimited Users
Social Network Login
25.000 Monthly Push Notifications
Omnichannel Standard
Show more +
Enterprise (Self-Managed)
Includes features of Pro plan, plus
High Scalability
Message Audit Panel / Audit Logs
Unlimited Push Notifications
LDAP Enhanced Sync
Show more +
Bronze (Cloud)
Unlimited Message History
Unlimited Push Notifications
5 integrations
LDAP Basic Sync
Omnichannel Basic (Livechat included)
Show more +
Weighing your options?
Not sure if Rocket.Chat fits your budget?
Rocket.Chat reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 381 reviews, with strong overall satisfaction.
What buyers like
- Enterprise-level collaboration
- Private messaging features
- Persistent chat rooms
Common complaints
- May require technical setup
- Limited customization options
- Performance can vary
Are you using Rocket.Chat?
What users are saying
SN
Shivankur N
12/05/23
"It was great experience to use it for the organization and as a individual contributor"
What do you like best about Rocket.Chat? Its more secure and convenient for organization and social platforms. What do you dislike about Rocket.Chat?
SN
Shivankur N
12/05/23
"It was great experience to use it for the organization and as a individual contributor"
What do you like best about Rocket.Chat? Its more secure and convenient for organization and social platforms. What do you dislike about Rocket.Chat?
IP
I.L. P
10/26/23
"Best Open Source Messaging Chat server"
What do you like best about Rocket.Chat? i like all its feature easy to use , easy implementation, messaging , user management What do you dislike ...
Read more
IP
I.L. P
10/26/23
"Best Open Source Messaging Chat server"
What do you like best about Rocket.Chat? i like all its feature easy to use , easy implementation, messaging , user management What do you dislike ...
Read more
AU
Anonymous User
10/26/23
"Amazing platform for Chat"
What do you like best about Rocket.Chat? Rocket chat is end-to-end platform for a chat support solution and it allows a user to make changes in their ...
Read more
AU
Anonymous User
10/26/23
"Amazing platform for Chat"
What do you like best about Rocket.Chat? Rocket chat is end-to-end platform for a chat support solution and it allows a user to make changes in their ...
Read more
- See if Rocket.Chat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Rocket.Chat?
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
People can collaborate more easily with the help of collaboration tools. The goal of a collaboration tool is to help a group of two or more…
End-to-End Encryption (E2EE) is a security feature that ensures messages, data, and communication are protected from being intercepted and r…
File sharing is defined as the act of sharing or providing access to digital information or resources such as documents, multimedia (audio/v…
Push notification marketing is an advertising approach in which marketers use browser alerts on various devices to notify their target audie…
Real-time chat is a software feature that allows users to communicate with each other instantly. It enables real-time messaging and conversa…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
Video conferencing (teleconferencing) is an internet technology that allows people in various parts of the world to hold face-to-face meetin…
Rocket.Chat security and data handling
Key compliance certifications and security features for IT and security teams evaluating Rocket.Chat.
Certifications
Security features
Developer & data
Alternatives to Rocket.Chat
Rocket.Chat Customers
The World Bank
Albourne
Illumination MacGuff
Faccat
Noris Network
KingHost
Rocket.Chat Support Options
Frequently Asked Questions About Rocket.Chat
Common questions buyers ask before choosing Rocket.Chat.
Rocket.Chat is a Business Instant Messaging Software. Rocket.Chat offers Chat (Messaging), Real-time Chat, File Sharing, Collaboration Tools, End-to-End Encryption and many more functionalities.
Buyers commonly note the following limitations of Rocket.Chat: May require IT support for setup; Limited customization for user experience; Performance can vary based on usage.
Some top alternatives to Rocket.Chat includes Slack, Glip, Google Chat, Zulip and Echo.
Rocket.Chat offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of Rocket.Chat is $2/User/Month when Billed Yearly
Ready to try it?
Get started with Rocket.Chat
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].