SmartSurvey vs Retently Comparison
SmartSurvey
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
SmartSurvey is Customer Feedback Software that enables companies to collect, store, organize and analyze the feedback from their customers. SmartSurvey offers unlimited survey pages and questionnaires and advanced statis…
Retently
Starting at $79 /Month
- Free Trial
- Large Enterprises
- Medium Business
Retently is an online survey tool that not only allows to take surveys, but also see results and participate in product testing. Retently has a user-friendly interface and maintain privacy by choosing what information is…
Retently leads on user satisfaction with a 4.9-star rating across 67 reviews.
SpotSaaS Analysis
SmartSurveyRetently
The core difference is that SmartSurvey is tailored for small to medium businesses seeking comprehensive customer feedback solutions with advanced analysis features, while Retently is a more general tool with a straightforward pricing model. Ideal buyers for SmartSurvey are small to medium businesses focused on extensive survey capabilities, whereas Retently may appeal to businesses looking for a cost-effective solution without specific size requirements.
Who should pick which
- Best for small to medium businesses:
- Unlimited survey pages and questionnaires:
- Built-in advanced statistical analysis:
- Real-time result visualization:
- Ideal for comprehensive customer feedback:
- Not listed pricing:
- Pricing starts at $79:
- General customer feedback tool:
- Suitable for various business sizes:
- Simple and straightforward pricing:
- Focus on customer satisfaction metrics:
- Not listed ideal buyer:
SmartSurvey vs Retently — at a glance
| Feature | SmartSurvey | Retently |
|---|---|---|
| Rating | 4.5 / 5 | 4.9 / 5 |
| Reviews | 187 | 67 |
| Starting price | Contact for pricing | $79 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Survey/ User Feedback Software | Survey/ User Feedback Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | — |
| Data residency | US | US |
Key differences between SmartSurvey and Retently
- Pricing: Retently starts at $79 /Month. SmartSurvey pricing is not publicly listed.
- User satisfaction: Retently scores higher with a 4.9-star average.
- Deployment: SmartSurvey supports SaaS/Web/Cloud; Retently supports SaaS/Web/Cloud.
SmartSurvey vs Retently — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing easy, advanced customer feedback surveys.
- You require unlimited survey pages and questionnaires without restrictions.
- You want built-in advanced statistical analysis and real-time result visualization.
- You need automated, immediate surveys triggered by website visitor actions.
- Your organization needs highly customized or complex survey workflows.
- You require deep CRM or ERP integrations for seamless data flow.
Large Enterprises, Medium Business, Small Business
SmartSurvey typically suits Large Enterprises and Medium Business. Retently tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | SmartSurvey is Customer Feedback Software that enables companies to collect, store, organize and analyze the feedback from their customers. SmartSurvey offers unlimited survey pages and ... Read More about SmartSurvey | Retently is an online survey tool that not only allows to take surveys, but also see results and participate in product testing. Retently has a user-friendly interface and maintain privacy ... Read More about Retently |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.1/10 | 8.6/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do SmartSurvey and Retently Compare on Features?
Total Features | 16 Features | 10 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SmartSurvey and Retently on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
SmartSurvey User Reviews & Rating Comparison
User Ratings | 4.5 (based on 187 reviews) | 4.9 (based on 67 reviews) |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate SmartSurvey for its ease of use, robust analytics, and real-time reporting, though some express concerns about pricing transparency and integration options. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 67 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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List of Customers
Customers |  NHS  IBM  Vodafone |  VTEX  Chargify  Splitit |
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Media and Screenshots
Screenshots |  7 Screenshots |  7 Screenshots |
|---|---|---|
Videos |  1 Videos |  1 Videos |
Top Alternatives to SmartSurvey and Retently in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SmartSurvey or Retently?
- Retently edges out the other on user ratings (4.9 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SmartSurvey and Retently offer a free trial?
- Yes, both SmartSurvey and Retently offer a free trial.
- What is the starting price of SmartSurvey vs Retently?
- SmartSurvey starts at Contact for pricing. Retently starts at $79 /Month.
- What are the top alternatives to SmartSurvey?
- Top alternatives to SmartSurvey include SurveyMonkey, Zoho Survey, QuestionPro, SurveySparrow, Qualtrics Core XM.
- What are the top alternatives to Retently?
- Top alternatives to Retently include SurveyMonkey, SurveySparrow, Zonka Feedback, ClearlyRated, FeedbackLink.