9.0
Spot Score
Zoho Survey Review: Is It The Right Survey/ User Feedback Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPRAdd to compare
Starts from $25 / Month when Billed Yearly, also offers free forever plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Zoho Survey
Zoho Survey is a versatile tool used by marketing teams and product managers in small to medium businesses for gathering customer feedback, conducting market research, and running employee engagement surveys. A 4.4/5 rating from 1,156 reviews indicates strong validation from a broad user base, suggesting reliability and satisfaction among its users.
The platform excels in providing comprehensive feedback analysis, making it a valuable asset for teams looking to derive actionable insights from their surveys. Its user-friendly interface ensures that even those with minimal technical expertise can navigate and utilize the tool effectively. However, potential users should be aware that the free tier offers limited features, which might necessitate a paid plan for full functionality.
Quick facts about Zoho Survey
What is Zoho Survey?
Zoho Survey is a web-based survey tool that create, publish, collect and analyze high-quality feedback – all in one place. It helps in capturing feedback through website or sales force, compile and view results and insights and review raw and aggregated data to make data-driven decisions. With a feature set to support all of the needs of an in-house business, Zoho Survey is the ideal solution for companies of all sizes.
Pricing
Starts from $25 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Zoho Survey Software Demo
Zoho Survey was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Zoho Survey
- Use cases
- Customer feedback collection, Market research, Employee engagement surveys
- Team types
- Marketing teams, Product managers
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Zoho Survey
All-in-one platform for creating, publishing, collecting, and analyzing surveys
Supports capturing feedback through multiple channels including website and sales force
User-friendly interface suitable for businesses of all sizes
Is Zoho Survey right for you?
Best for simple, all-in-one survey creation and multi-channel feedback collection.
Choose Zoho Survey if
- You need an easy-to-use platform for customer, market, or employee surveys.
- Your team requires integrated survey creation, publishing, and analysis in one tool.
- You are a small or medium business seeking straightforward feedback collection without complex setup.
Consider alternatives if
- You require highly advanced survey customization beyond basic templates and logic.
- Your enterprise demands deep integrations with complex workflows and extensive analytics.
What buyers should know before shortlisting Zoho Survey
Zoho Survey is a powerful tool for creating and analyzing surveys, offering a user-friendly interface and robust features. Its integration with Salesforce makes it particularly appealing for businesses already using Zoho products.
Zoho Survey pros and cons
- Zoho Survey pros
All-in-one platform for creating, publishing, collecting, and analyzing surveys
Supports capturing feedback through multiple channels including website and sales force
User-friendly interface suitable for businesses of all sizes
- Zoho Survey cons
Limited advanced customization options for complex survey requirements
Pricing details are not fully transparent upfront
Ready to try it?
Get started with Zoho Survey
Start your free trial — no credit card required.
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Compare Zoho Survey side-by-side with top Survey/ User Feedback Software alternatives.
What is the pricing of Zoho Survey?
Zoho Survey Pricing Plans
Free
Unlimited surveys
10 Questions / Survey
100 Responses / Survey
In-mail surveys
Over 250 survey templates
Show more +
Plus
$25/month billed annually
$35/month
Unlimited surveys
Unlimited questions
3000 responses/month
Show more +
PRO
$35/month billed annually
$49/month
Unlimited responses
Piping logic
Custom variable
Show more +
Enterprise
$75/month billed annually
$109/month
3 users
7000 responses/month
User management
Show more +
Zoho Survey reviews and ratings
Buyer sentiment
Users generally appreciate Zoho Survey for its ease of use and comprehensive features, though some desire more advanced customization and clearer pricing.
What buyers like
- Ease of use
- All-in-one survey management
- Multi-channel feedback collection
Common complaints
- Limited advanced customization
- Pricing transparency
- See if Zoho Survey fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Zoho Survey?
360-degree feedback is a valuable software feature that allows organizations to gather feedback on an employee's performance from a variety…
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Using email distribution lists, resource sharing, collaboration, research, and community engagement are all made easier. This strategy is co…
Embeddable survey refers to a software feature that allows users to easily embed survey forms on their websites, blogs, or apps. This featur…
Kiosk Survey is a powerful tool designed to gather data and feedback from customers or visitors in a quick and efficient manner. It is a sof…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Multiple choice (MC), objective response (OR), or MCQ (Multiple Choice Question) is a type of accurate assessment in which respondents are r…
Offline response collection refers to the ability of software to gather data and input from users even when an internet connection is not av…
An online survey is a questionnaire that the target audience completes via the Internet. Most online surveys are built as Web forms with a d…
Question branching is a powerful software feature that allows users to create a dynamic and personalized experience for their audience. It a…
A question library is a feature that allows users to create and organize a collection of questions. It is designed to streamline the process…
Site Intercept Survey is a powerful tool that allows companies to gather valuable insights from website visitors in order to improve their o…
Skip Logic is a powerful feature that allows users to create a dynamic and personalized experience for their audience. It allows you to skip…
Support for audio, images, and video is a common feature found in many software applications. This feature allows users to seamlessly incorp…
Survey templates are pre-designed questionnaires that are used to gather information from a target audience. These templates are designed to…
Zoho Survey security and data handling
Key compliance certifications and security features for IT and security teams evaluating Zoho Survey.
Certifications
Security features
Developer & data
Alternatives to Zoho Survey
Zoho Survey Customers
Zoho Survey Support Options
Frequently Asked Questions About Zoho Survey
Common questions buyers ask before choosing Zoho Survey.
Zoho Survey is a Survey/ User Feedback Software. Zoho Survey offers Skip Logic, Survey Templates, Support Audio / Images / Video, Site Intercept Survey, Question Library and many more functionalities.
Zoho Survey is a strong fit if: You need an easy-to-use platform for customer, market, or employee surveys.; Your team requires integrated survey creation, publishing, and analysis in one tool.. Consider alternatives if: You require highly advanced survey customization beyond basic templates and logic.; Your enterprise demands deep integrations with complex workflows and extensive analytics..
Buyers commonly note the following limitations of Zoho Survey: Limited advanced customization options for complex survey requirements; Pricing details are not fully transparent upfront; May lack some enterprise-grade integrations and features.
Some top alternatives to Zoho Survey includes SurveyMonkey, SmartSurvey, QuestionPro, SurveyMethods and SurveyMonkey Enterprise.
Zoho Survey offers Free Trial, Freemium, Subscription pricing models
The starting price of Zoho Survey is $25/Month when Billed Yearly
Ready to try it?
Get started with Zoho Survey
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
