9.8
SpotScore
SurveyMonkey Review: Is It The Right Survey/ User Feedback Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPR
SOC 2
HIPAAStarts from $25 / User / Month, also offers free forever plan
Cisco
Box
intuit
Johnson and Johnson
AllbirdsTrusted by teams including Cisco
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
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Spotsaas Analysis for SurveyMonkey
SurveyMonkey at 5.0/5 from 23 reviews and SpotScore 9.8 serves marketing, HR, and customer experience teams running market research, employee satisfaction, and client feedback surveys. The platform offers customizable templates that let teams build surveys without coding, and supports distribution across email, web, SMS, and social channels. The free tier covers basic surveys; advanced features like skip logic and API access require paid plans starting at $35/month.
Survey software lets teams collect structured feedback at scale and measure satisfaction metrics. SurveyMonkey replaces manual feedback collection and spreadsheet analysis with automated distribution, response tracking, and built-in reporting.
Quick picks:
What is SurveyMonkey?
SurveyMonkey is the leading online survey software. It helps collect the feedback need to make work better. With SurveyMonkey user can create or customize a survey, embed it in website, or share it via email. When user needs to a powerful, yet easy-to-use tool that will make the most of surveys, look no further. Use SurveyMonkey for market research, employee satisfaction surveys, college and university course evaluations, client satisfaction surveys and so much more.
Pricing
Starts from $25 / User / Month
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
SurveyMonkey Software Demo
SurveyMonkey was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider SurveyMonkey
- Use cases
- Market research, Employee satisfaction surveys, Client satisfaction surveys
- Team types
- Marketing teams, HR teams
- Company size
- Small Business, Large Enterprises
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose SurveyMonkey
Easy to create and customize surveys
Multiple distribution options including embedding and email
Widely recognized and trusted platform with extensive user base
Is SurveyMonkey right for you?
Best for easy, customizable surveys in market and employee research.
Choose SurveyMonkey if
- You need a simple, user-friendly tool to create and customize surveys quickly.
- Your team requires multiple distribution methods like embedding surveys or emailing links.
- You represent marketing, HR, or customer experience teams in small to large companies.
Consider alternatives if
- You require advanced analytics and deep data reporting beyond basic plans.
- Your organization needs tight integration with specialized or niche enterprise software.
What buyers should know before shortlisting SurveyMonkey
SurveyMonkey is a leading platform for creating and distributing surveys, offering a user-friendly experience and powerful analytics. Its versatility makes it suitable for various applications, from market research to employee feedback.
SurveyMonkey pros and cons
- SurveyMonkey pros
Easy to create and customize surveys
Multiple distribution options including embedding and email
Widely recognized and trusted platform with extensive user base
- SurveyMonkey cons
Limited advanced analytics in basic plans
Pricing can be unclear due to quotation-based options
Ready to try it?
Get started with SurveyMonkey
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare SurveyMonkey side-by-side with top Survey/ User Feedback Software alternatives.
What is the pricing of SurveyMonkey?
SurveyMonkey Pricing Plans
Team Advantage (Business Plan)
$25
/User/Month
Survey sharing with fine control over who can view and edit
Gather comments all in one place
Let team members analyze, filter, and export results
Notify others when you get new responses
Shared asset library for on-brand surveys
Show more +
Team Premier (Business Plan)
$75
/User/Month
Survey sharing with fine control over who can view and edit
Gather comments all in one place
Let team members analyze, filter, and export results
Notify others when you get new responses
Shared asset library for on-brand surveys
Show more +
Enterprise (Business Plan)
Survey sharing with fine control over who can view and edit
Gather comments all in one place
Let team members analyze, filter, and export results
Notify others when you get new responses
Shared asset library for on-brand surveys
Show more +
Standard (Personal Plan)
$99
/Month
Unlimited number of surveys
Unlimited questions per survey
1,000 responses per month*
24/7 customer support via email
Quizzes with custom feedback
Show more +
Weighing your options?
Not sure if SurveyMonkey fits your budget?
SurveyMonkey reviews and ratings
Buyer sentiment
Users generally appreciate SurveyMonkey’s ease of use and flexibility but note limitations in advanced features and pricing clarity.
What buyers like
- Ease of use
- Survey customization
- Distribution options
Common complaints
- Pricing complexity
- Limited advanced analytics
Are you using SurveyMonkey?
What users are saying
C
customer
01/07/26
The ability to analyze the data has…
The ability to analyze the data has tremendously helped visualize our data in the pharmacy! It has really been amazing!
C
customer
01/04/26
so far its great
so far its great. Very easy to use and organizes responses as they come in
A
Adrienne
01/01/26
My experience
Subscription-base packages are phenomenal. Those investing in the Free package need to know their surveys are capped at 25 replies unless they upgrade ...
Read more
C
customer
12/26/25
I appreciate the ease of use regarding…
I appreciate the ease of use regarding generating surveys. I also like that I am notified when surveys are completed as this makes it easy to include ...
Read more
AE
Ahmed El-Moghazy, CS Manager
12/25/25
Great & User friendly site
Very helpful & user friendly site.
C
customer
11/19/25
Best purchase
Best purchase! Very user friendly.
- See if SurveyMonkey fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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We tailor recommendations to companies your size.
What are the features of SurveyMonkey?
360-degree feedback is a valuable software feature that allows organizations to gather feedback on an employee's performance from a variety…
Custom Survey URLs are a powerful tool used in software to create personalized and unique survey links for respondents. This feature allows…
Researchers can use data analysis tools to make sense of the information they have gathered. It gives them the ability to report findings an…
Using email distribution lists, resource sharing, collaboration, research, and community engagement are all made easier. This strategy is co…
Embeddable survey refers to a software feature that allows users to easily embed survey forms on their websites, blogs, or apps. This featur…
Kiosk Survey is a powerful tool designed to gather data and feedback from customers or visitors in a quick and efficient manner. It is a sof…
Mobile surveys are a versatile software feature that is designed to simplify the process of gathering data and feedback from individuals on…
Multiple choice (MC), objective response (OR), or MCQ (Multiple Choice Question) is a type of accurate assessment in which respondents are r…
Offline response collection refers to the ability of software to gather data and input from users even when an internet connection is not av…
An online survey is a questionnaire that the target audience completes via the Internet. Most online surveys are built as Web forms with a d…
Question branching is a powerful software feature that allows users to create a dynamic and personalized experience for their audience. It a…
A question library is a feature that allows users to create and organize a collection of questions. It is designed to streamline the process…
Site Intercept Survey is a powerful tool that allows companies to gather valuable insights from website visitors in order to improve their o…
Skip Logic is a powerful feature that allows users to create a dynamic and personalized experience for their audience. It allows you to skip…
Support for audio, images, and video is a common feature found in many software applications. This feature allows users to seamlessly incorp…
Survey templates are pre-designed questionnaires that are used to gather information from a target audience. These templates are designed to…
SurveyMonkey security and data handling
Key compliance certifications and security features for IT and security teams evaluating SurveyMonkey.
Certifications
Security features
Developer & data
Alternatives to SurveyMonkey
SurveyMonkey Customers
Cisco
Box
intuit
Johnson and Johnson
Allbirds
SurveyMonkey Support Options
Frequently Asked Questions About SurveyMonkey
Common questions buyers ask before choosing SurveyMonkey.
SurveyMonkey is a Survey/ User Feedback Software. SurveyMonkey offers Skip Logic, Survey Templates, Support Audio / Images / Video, Site Intercept Survey, Question Library and many more functionalities.
SurveyMonkey is a strong fit if: You need a simple, user-friendly tool to create and customize surveys quickly.; Your team requires multiple distribution methods like embedding surveys or emailing links.. Consider alternatives if: You require advanced analytics and deep data reporting beyond basic plans.; Your organization needs tight integration with specialized or niche enterprise software..
Buyers commonly note the following limitations of SurveyMonkey: Limited advanced analytics in basic plans; Pricing can be unclear due to quotation-based options; May lack deep customization for complex survey workflows.
Some top alternatives to SurveyMonkey includes Checkbox Survey, SmartSurvey, QuestionPro, SurveySparrow and SurveyPro.
SurveyMonkey offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of SurveyMonkey is $25/User/Month
Ready to try it?
Get started with SurveyMonkey
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
