ServiceNow IT Operations Management vs Retrace Comparison
ServiceNow IT Operations Management
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceNow IT Operations Management (ITOM) helps organizations improve IT service reliability and visibility across their infrastructure by combining IT management tools with automation. Predictive capabilities flag pote…
Retrace
Starting at Contact for pricing
- Free Trial
- Individuals
- Medium Business
Retrace is a suite of application performance monitoring tools that empower development teams to find, understand and fix inefficiencies at the source. It has deep hands-on experience with APM tools, and goal has been to…
Retrace leads on user satisfaction with a 4.4-star rating across 57 reviews.
ServiceNow IT Operations Management vs Retrace — at a glance
| Feature | ServiceNow IT Operations Management | Retrace |
|---|---|---|
| Rating | — | 4.4 / 5 |
| Reviews | — | 57 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Medium Business, Small Business |
| Category | Application Performance Monitoring (APM) Tools | Application Performance Monitoring (APM) Tools |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — |
| Support modes | — | Business Hours |
| Certifications | SOC 2 | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between ServiceNow IT Operations Management and Retrace
- Free trial: Retrace offers a free trial; ServiceNow IT Operations Management does not.
- Target audience: ServiceNow IT Operations Management is built for Large Enterprises and Medium Business, while Retrace targets Individuals and Medium Business.
- Deployment: ServiceNow IT Operations Management supports SaaS/Web/Cloud; Retrace supports SaaS/Web/Cloud.
ServiceNow IT Operations Management vs Retrace — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Application Performance Monitoring (APM) Tools tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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ServiceNow IT Operations Management vs Retrace: Biggest differences
Start here before you go deeper into features.
ServiceNow IT Operations Management
Large Enterprises, Medium Business, Small Business
Best for developer-focused application performance monitoring and troubleshooting.
- You are a small to medium software development or DevOps team focused on app delivery.
- You need a streamlined, intuitive interface that simplifies identifying and fixing app inefficiencies.
- You want expert-backed APM functionality that enhances troubleshooting productivity and application optimization.
- You require broad IT operations monitoring beyond application performance metrics.
- Your team includes non-technical stakeholders needing simplified dashboards and easy accessibility.
ServiceNow IT Operations Management typically suits Large Enterprises and Medium Business. Retrace tends to fit Individuals and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceNow IT Operations Management (ITOM) helps organizations improve IT service reliability and visibility across their infrastructure by combining IT management tools with automation. ... Read More about ServiceNow IT Operations Management | Retrace is a suite of application performance monitoring tools that empower development teams to find, understand and fix inefficiencies at the source. It has deep hands-on experience with ... Read More about Retrace |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | Not Available | 8.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Small businessesMedium businesses |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do ServiceNow IT Operations Management and Retrace Compare on Features?
Total Features | 8 Features | 9 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ServiceNow IT Operations Management and Retrace on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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ServiceNow IT Operations Management vs Retrace: Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
ServiceNow IT Operations Management vs Retrace Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
ServiceNow IT Operations Management User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Users appreciate Retrace’s expert-backed, streamlined approach to application performance monitoring but note a learning curve and limited scope beyond developer teams. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
ServiceNow IT Operations Management and Retrace Customers
Customers |  Uber  VISA  Dish | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  1 Videos |  4 Videos |
Top Alternatives to ServiceNow IT Operations Management and Retrace in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ServiceNow IT Operations Management or Retrace?
- Retrace edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ServiceNow IT Operations Management and Retrace offer a free trial?
- Retrace offers a free trial. ServiceNow IT Operations Management does not.
- What is the starting price of ServiceNow IT Operations Management vs Retrace?
- ServiceNow IT Operations Management starts at Contact for pricing. Retrace starts at Contact for pricing.
- What are the top alternatives to ServiceNow IT Operations Management?
- Top alternatives to ServiceNow IT Operations Management include Splunk Cloud, Scout APM, Icinga, ManageEngine Applications Manager, Instana.
- What are the top alternatives to Retrace?
- Top alternatives to Retrace include New Relic APM, eG Enterprise, Instana, ManageEngine Applications Manager, Dynatrace.