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Refract vs Gong - Which Conversation Intelligence Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	$Refract - Conversation Intelligence Software$ Refract Get Quote Get Quote	Gong (2877) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments ... Read More	Gong is a powerful software designed to assist businesses with managing their remote sales teams and deals. Its Revenue Intelligence technology helps users identify which deals are genuine, ... Read More
Free Trial Availability	No free trial	No free trial
User Ratings	4.5 (397)	4.6 (9516)
	Get Quote	Get Quote

Software Demo

Demo

How do Refract and Gong Compare on Features?

Total Features	8 Features	14 Features
Unique Features
	Get Quote	Get Quote

What Do Refract and Gong Cost?

Pricing Option
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Not Available
	Get Quote	Get Quote

Refract User Reviews & Rating Comparison

User Ratings	4.5 (based on 397 reviews)	4.6 (based on 9516 reviews)
Rating Distribution	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 0	Excellent 2554 Very Good 294 Good 23 Poor 1 Terible 5
Expert's Review generated by AI	Refract is a robust conversation intelligence platform designed to enhance sales team performance through AI-driven insights. By transcribing and analyzing calls, it provides actionable feedback ...Read more	Gong has been a game-changer for how we manage and scale our sales operations. Its Revenue Intelligence capabilities give us a laser-focused view into deal health, helping prioritize efforts that ...Read more
Pros and Cons	Pros and Cons of Refract Refract offers AI-driven transcription, sentiment analysis, and keyword spotting, providing deep insights into customer interactions to enhance sales strategies. The platform delivers real-time feedback and coaching suggestions, helping sales teams improve performance and close deals more effectively. Refract integrates with popular CRM systems like Salesforce, HubSpot, and Pipedrive, ensuring that call data and insights are automatically logged and easily accessible. Managers can monitor individual and team performance over time, identifying areas for improvement and tracking progress towards goals. Refract does not offer built-in functionalities for reservations, online scheduling, or calendar management, which may require supplementary tools. The platform lacks internal chat or messaging features, potentially impacting real-time team communication within the platform.	Pros and Cons of Gong Gong’s cutting-edge Revenue Intelligence system gives sales teams a clear view into which deals are truly progressing, minimizing guesswork and improving forecasting accuracy. It records and analyzes sales calls in depth, offering valuable insights into team performance and customer sentiment. By identifying top-performing rep behaviors, Gong enables managers to coach team members using proven strategies, promoting consistent growth. The platform helps align product offerings with current market demands, giving businesses a competitive edge. For teams new to sales intelligence platforms, getting up to speed with all features and interpreting analytics might require significant time and training. Some users may find Gong’s dashboards or reports less flexible for highly specific workflow needs.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Zoopla Siemens VMware	Shopify Dropbox ADP

Media and Screenshots

Screenshots	$Refract$ 2 Screenshots	3 Screenshots
Videos	1 Videos	2 Videos

Top Alternatives to Refract and Gong in 2025

Alternatives	q&ai Technologies RepsMate VoiceLab	SalesLoft 4.2 Conversica 4.4 ZoomInfo 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither Refract nor Gong offers a free trial.

Refract is designed for Large Enterprises, Medium Business and Small Business.

Gong is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Refract and Gong are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Refract includes q&ai Technologies, RepsMate, VoiceLab, Convlo, Chorus, Convin, Pickle and ExecVision.

Some top alternatives to Gong includes SalesLoft, Conversica, ZoomInfo, Refract, VoiceLab, ZoomInfo Chat, Chorus, Convin and Zipteams.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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