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Compare OTRS vs HESK vs Zendesk Support vs Zoho Desk

OTRS - Help Desk Software
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HESK - Help Desk Software
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Overview

Description

OTRS is a help desk software that simplifies the whole help desk procedure and transforms it into a convenient and efficient process. It enables users to create various types of tickets or ... Read More

HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $24.91 , Billed Yearly
Free Trial Availability
  • No free trial
  • Free Trial available
Spotsaas Score

8.7/10

8.6/10

User Ratings

2.5

(93)
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Software Demo

Demo

Features

Total Features

14 Features

11 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $24.91 , Billed Yearly
          Pricing Plans
          • Not Available
          • HESK Cloud

            • 10 Support Agents

            • 10 GB file upload space

            • Statistics module

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          • HESK Cloud Plus

            • Unlimited Support Agents

            • 50 GB file upload space

            • Escalate module

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          Pricing Pageotrs pricinghesk pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          0

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          1

          Excellent

          4

          Very Good

          1

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons
          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          bemol

          bemol

          Polk County

          Polk County

          Salvagnini

          Salvagnini

          Flavourart

          Flavourart

          Department of Education

          Department of Education

          Cira

          Cira

          Media and Screenshots

          Screenshots
          Dashboard screenshot

          1 Screenshots

          No screenshots available.

          Videos
          video-0

          2 Videos

          video-0

          2 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          HESK offers Free Trial, but OTRS does not.

          OTRS is designed for Large Enterprises, Medium Business and Small Business.

          HESK is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of HESK begins at $24.91/Month when Billed Yearly, while pricing details for OTRS are unavailable.

          Some top alternatives to OTRS includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Freshdesk, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, ReadyDesk, HelpdeskEddy, HESK, BoldDesk and ServiceNow Customer Service Management.

          Some top alternatives to HESK includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Teamwork Desk, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, CRMdesk, ReadyDesk, GetHelp, Sitehelpdesk, Trakdesk and Spiceworks Help Desk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].