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Compare mySQM Customer Service QA vs ZIWO vs Nextiva

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

mySQM Customer Service QA - Call Center Software

mySQM Customer Service QA

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ZIWO - Call Center Software

ZIWO

(33)
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Overview
Affiliate Disclosure

Description

mySQM's revolutionary customer service QA software was designed with one goal in mind - to help call center agents deliver a high quality customer experience. This intuitive tool provides ... Read More

ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $109
Free Trial Availability
  • No free trial
Spotsaas Score

8.6/10

8.9/10

User Ratings

4.7

(110)
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Software Demo

Demo

Features

Total Features

9 Features

11 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $109
          Pricing Plans
          • Not Available
          • Not Available
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available
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          User Reviews

          User Ratings

          No reviews available for the product

          4.7

          (based on 110 reviews)
          Rating Distribution

          No reviews available for the product

          Excellent

          28

          Very Good

          4

          Good

          1

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          ZIWO has garnered positive feedback for its advanced features that enhance call center operations. Users appreciate the IVR feature, call detection by country code, and the ease of monitoring ...Read more

          Pros and Cons

          • Automated detection of phone number country codes enhances convenience and efficiency.

          • Easy access and navigation through different options in the apps, improving user experience.

          • Excellent call tracking and recording capabilities contribute to operational efficiency.

          • User-friendly interface and design with continuous improvement efforts for better usability.

          • Occasional system freezes causing delays in operation.

          • Automatic logging out after page refresh affecting user experience.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews

          Integrations

          Integration with other apps

          No Integration information available.

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          Freshsales
          Freshsales

          4.6

          (1395 reviews)

          Media and Screenshots

          Screenshots

          No screenshots available.

          No screenshots available.

          Videos
          video-0

          3 Videos

          video-0

          5 Videos

          Alternatives

          Alternatives
          Nextiva - Call Center Software
          Nextiva

          4.4

          FIVE CRM - CRM Software
          FIVE CRM
          Zendesk Talk - Call Center Software
          Zendesk Talk

          4.3

          Nextiva - Call Center Software
          Nextiva

          4.4

          TalkDesk - Call Center Software
          TalkDesk

          4.4

          Calabrio One - Call Center Software
          Calabrio One

          4.2

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          ZIWO offers Free Trial, but mySQM Customer Service QA does not.

          mySQM Customer Service QA is designed for Large Enterprises, Medium Business and Small Business.

          ZIWO is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of ZIWO begins at $109/User/Month, while pricing details for mySQM Customer Service QA are unavailable.

          Some top alternatives to mySQM Customer Service QA includes Nextiva, FIVE CRM, Zendesk Talk, TalkDesk, XCALLY, uContact, Call Center Studio, Truly, LiveAgent, My Hotline and Mobcall.

          Some top alternatives to ZIWO includes Nextiva, TalkDesk, Calabrio One, CallTools, uContact, CloudTalk, Call Center Studio, Dialpad Contact Center, Callision, RingCentral Contact Center and CallMatrix.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA