Mint Service Desk vs Symantec ServiceDesk Comparison
Mint Service Desk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and calendar. It is a single platform with…
Symantec ServiceDesk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work ord…
Mint Service Desk leads on user satisfaction with a 4.7-star rating across 94 reviews.
SpotSaaS Analysis
Mint Service DeskSymantec ServiceDesk
The core difference lies in Mint Service Desk being tailored for small to medium IT support teams seeking a straightforward, integrated cloud service desk, while Symantec ServiceDesk lacks specific targeting information. Ideal buyers for Mint Service Desk are small to medium businesses looking for an accessible and low-complexity solution, whereas Symantec ServiceDesk may appeal to larger organizations with more complex IT service management needs.
- Best for small to medium IT support teams - Offers a cloud-based platform - Features integrated tools like ticketing and time tracking - Low setup complexity - Easy access for users - Ideal for businesses seeking simplicity
- Lacks specific targeting information - May cater to larger organizations - Focuses on IT service management - Potentially more complex features - Not explicitly defined for company sizes - Requires further details for ideal buyers
Mint Service Desk vs Symantec ServiceDesk — at a glance
| Feature | Mint Service Desk | Symantec ServiceDesk |
|---|---|---|
| Rating | 4.7 / 5 | 4.0 / 5 |
| Reviews | 94 | 33 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Installed - Windows |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Data residency | Global | US |
Key differences between Mint Service Desk and Symantec ServiceDesk
- User satisfaction: Mint Service Desk scores higher with a 4.7-star average.
- Deployment: Mint Service Desk supports SaaS/Web/Cloud; Symantec ServiceDesk supports SaaS/Web/Cloud, Installed - Windows.
Mint Service Desk vs Symantec ServiceDesk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for small to medium IT support teams needing simple, integrated cloud service desk.
- You want a cloud-based platform with easy access and low setup complexity.
- You need integrated tools like ticketing, time tracking, and calendar in one system.
- You prefer instant wizards to streamline daily support operations and save time.
- Your organization requires extensive customization beyond standard service desk features.
- You need an on-premise deployment or highly secure environment not supported by this tool.
Large Enterprises, Medium Business, Small Business
Mint Service Desk typically suits Large Enterprises and Medium Business. Symantec ServiceDesk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and ... Read More about Mint Service Desk | ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More about Symantec ServiceDesk |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  Symantec ServiceDesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Mint Service Desk and Symantec ServiceDesk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
Data Residency | 🌐 Global | 🇺🇸 US |
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Mint Service Desk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive user sentiment highlighting ease of use and integrated support features. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 15 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |
|---|---|---|
Videos |  2 Videos | No videos available. |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Mint Service Desk or Symantec ServiceDesk?
- Mint Service Desk edges out the other on user ratings (4.7 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Mint Service Desk and Symantec ServiceDesk offer a free trial?
- Neither Mint Service Desk nor Symantec ServiceDesk currently lists a free trial.
- What is the starting price of Mint Service Desk vs Symantec ServiceDesk?
- Mint Service Desk starts at Contact for pricing. Symantec ServiceDesk starts at Contact for pricing.
- What are the top alternatives to Mint Service Desk?
- Top alternatives to Mint Service Desk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to Symantec ServiceDesk?
- Top alternatives to Symantec ServiceDesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.