LiveChat vs Xeno vs Bigin by Zoho CRM Comparison
LiveChat
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, includ…
Xeno
Starting at $65 /Month
- Free Trial
- Large Enterprises
- Medium Business
Xeno CRM is the right choice for you. Xeno makes it possible to do customer relationship management from your home or office wherever you are. It lets you track sales leads, organise customer information, and manage cust…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…
LiveChat leads on user satisfaction with a 4.4-star rating across 2,017 reviews.
LiveChat vs Xeno vs Bigin by Zoho CRM — at a glance
| Feature | LiveChat | Xeno | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.4 / 5 | — | 4.6 / 5 |
| Reviews | 2,017 | — | 294 |
| Starting price | $16 /User/Month | $65 /Month | $7 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Small Business |
| Category | Live Chat Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | — | — |
| Data residency | Global | Global | Global |
Key differences between LiveChat and Xeno
- Pricing: LiveChat starts at $16 /User/Month, while Xeno starts at $65 /Month.
- Deployment: LiveChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Xeno supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare LiveChat vs Xeno vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Free PDF comparison
Download this LiveChat vs Xeno vs Bigin by Zoho CRM comparison
Get the full side-by-side as a PDF — these picks plus the top Live Chat Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing integrated real-time customer chat support.
- You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.
- Your team requires real-time customer message monitoring to manage peak support hours efficiently.
- You need a collaborative ticketing system to track and resolve customer queries effectively.
- Your company requires a large number of simultaneous active chat accounts for high traffic.
- You need highly customizable sales tracking and event analytics without investing in complex setup.
Large Enterprises, Medium Business, Small Business
Small Business
LiveChat typically suits Large Enterprises and Medium Business. Xeno tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More about LiveChat | Xeno CRM is the right choice for you. Xeno makes it possible to do customer relationship management from your home or office wherever you are. It lets you track sales leads, organise ... Read More about Xeno | Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability |
| ||
SpotScoreWhat's this? ↗ | 9.8/10 | 8.1/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do LiveChat, Xeno and Bigin by Zoho CRM Compare on Features?
Total Features | 8 Features | 18 Features | 10 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveChat, Xeno and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
| |
Pricing Page |  |  |  |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
LiveChat vs Xeno User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
|---|---|---|---|
Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights LiveChat's integration capabilities and real-time support features, tempered by concerns over account limits and setup complexity. What buyers like
Common complaints
| What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. | No Customers information available. |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
|---|
Media and Screenshots
Screenshots |  7 Screenshots |  4 Screenshots |
|---|---|---|
Videos |  3 Videos |  1 Videos |
Alternatives
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Crm Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveChat or Xeno?
- LiveChat edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveChat and Xeno offer a free trial?
- Yes, both LiveChat and Xeno offer a free trial.
- What is the starting price of LiveChat vs Xeno?
- LiveChat starts at $16 /User/Month. Xeno starts at $65 /Month.
- What are the top alternatives to LiveChat?
- Top alternatives to LiveChat include ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage.
- What are the top alternatives to Xeno?
- Top alternatives to Xeno include Bigin by Zoho CRM, ClickUp, Zoho CRM, Thryv, RealtimeCRM.