LiveChat vs ISL Online Comparison
LiveChat
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, includ…
ISL Online
Starting at $145 per 500 Minutes
- Free Trial
- Large Enterprises
- Medium Business
ISL Online is a remote access software that allows you to control your PC from anywhere in the world over the Internet. It turns your desktop PC into a web server, allowing you to share applications, files, and printers…
ISL Online leads on user satisfaction with a 4.8-star rating across 558 reviews.
LiveChat vs ISL Online — at a glance
| Feature | LiveChat | ISL Online |
|---|---|---|
| Rating | 4.3 / 5 | 4.8 / 5 |
| Reviews | 684 | 558 |
| Starting price | $16 /User/Month | $145 per 500 Minutes |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Remote Access Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR |
| Data residency | Global | Global |
Key differences between LiveChat and ISL Online
- Pricing: LiveChat starts at $16 /User/Month, while ISL Online starts at $145 per 500 Minutes.
- User satisfaction: ISL Online scores higher with a 4.8-star average.
- Deployment: LiveChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; ISL Online supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
LiveChat vs ISL Online — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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LiveChat vs ISL Online: Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing integrated real-time customer chat support.
- You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.
- Your team requires real-time customer message monitoring to manage peak support hours efficiently.
- You need a collaborative ticketing system to track and resolve customer queries effectively.
- Your company requires a large number of simultaneous active chat accounts for high traffic.
- You need highly customizable sales tracking and event analytics without investing in complex setup.
Best for secure, easy remote PC access with simple setup and strong usability.
- You need reliable remote access for IT support or customer service teams.
- Your organization values robust security with end-to-end encryption and compliance.
- You want a straightforward, user-friendly interface for both technical and non-technical users.
- Your company requires deep on-premise infrastructure integration or complex workflows.
- You need advanced customization or extensive enterprise IT system integrations.
LiveChat: Best for small to medium businesses needing integrated real-time customer chat support. ISL Online: Best for secure, easy remote PC access with simple setup and strong usability.
Description | Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More about LiveChat | ISL Online is a remote access software that allows you to control your PC from anywhere in the world over the Internet. It turns your desktop PC into a web server, allowing you to share ... Read More about ISL Online |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.8/10 | 9.4/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 50 to 500 employeesLarge Enterprises |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Smooth Remote Access: With ISL Online, your team can easily connect to devices from anywhere in the world. This flexibility means you can troubleshoot issues or provide support in real-time, maintaining minimal downtime for your operations.
- Security Measures: Security is important. ISL Online uses end-to-end encryption and complies with industry standards, giving you confidence that sensitive data stays protected during remote sessions.
- User-Friendly Interface: ISL Online has an intuitive design that works for both tech-savvy and non-technical users. Your team can quickly get up to speed, with a minimal learning curve and immediate productivity.
Best fit
No best-fit guidance available yet.
- 50 to 500 employees
- IT Services, Customer Support, Education, Healthcare, Finance, and Consulting
- IT Support Specialists, Customer Service Representatives, Remote Support Technicians, Educators, and Technical Trainers
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Pricing runs 20-40% higher than competitors like TeamViewer or Chrome Remote Desktop, making it less attractive for teams under 50 people
- Interface requires more clicks to access common functions than AnyDesk or Microsoft Remote Desktop, increasing training time for new users
- Lacks native integrations with Slack, Jira, or Salesforce — teams needing these connections typically layer in third-party tools or switch to Splashtop
Software Demo
Demo |
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How do LiveChat and ISL Online Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveChat and ISL Online on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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LiveChat vs ISL Online: Other Details
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
LiveChat vs ISL Online Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
LiveChat User Reviews & Rating Comparison
User Ratings | 4.8 (based on 558 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights LiveChat's integration capabilities and real-time support features, tempered by concerns over account limits and setup complexity. What buyers like
Common complaints
| Buyer sentiment Buyers consistently praise ISL Online for its ease of use, strong security, and reliable remote access capabilities. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  7 Screenshots |  6 Screenshots |
|---|---|---|
Videos |  3 Videos |  4 Videos |
Top Alternatives to LiveChat and ISL Online in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveChat or ISL Online?
- ISL Online edges out the other on user ratings (4.8 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveChat and ISL Online offer a free trial?
- Yes, both LiveChat and ISL Online offer a free trial.
- What is the starting price of LiveChat vs ISL Online?
- LiveChat starts at $16 /User/Month. ISL Online starts at $145 per 500 Minutes.
- What are the top alternatives to LiveChat?
- Top alternatives to LiveChat include ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage.
- What are the top alternatives to ISL Online?
- Top alternatives to ISL Online include BeyondTrust Remote Support, TeamViewer, RescueAssist, Splashtop Remote Support, ScreenMeet.