LiveChat vs BirdEye Comparison
LiveChat
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, includ…
BirdEye
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of…
BirdEye leads on user satisfaction with a 4.9-star rating across 1,957 reviews.
LiveChat vs BirdEye — at a glance
| Feature | LiveChat | BirdEye |
|---|---|---|
| Rating | 4.4 / 5 | 4.9 / 5 |
| Reviews | 2,017 | 1,957 |
| Starting price | $16 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Reputation Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR | SOC 2, GDPR |
| Data residency | Global | Global |
Key differences between LiveChat and BirdEye
- Pricing: LiveChat starts at $16 /User/Month. BirdEye pricing is not publicly listed.
- User satisfaction: BirdEye scores higher with a 4.9-star average.
- Deployment: LiveChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; BirdEye supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
LiveChat vs BirdEye — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Free PDF comparison
Download this LiveChat vs BirdEye comparison
Get the full side-by-side as a PDF — these picks plus the top Live Chat Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing integrated real-time customer chat support.
- You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.
- Your team requires real-time customer message monitoring to manage peak support hours efficiently.
- You need a collaborative ticketing system to track and resolve customer queries effectively.
- Your company requires a large number of simultaneous active chat accounts for high traffic.
- You need highly customizable sales tracking and event analytics without investing in complex setup.
Best for local businesses needing strong Google review management and support.
- You run a small to medium local business focused on improving Google reviews.
- Your customer service team requires guided, patient onboarding and support.
- You want a streamlined platform with effective tools for monitoring and responding to reviews.
- You need highly customizable features beyond standard reputation management tools.
- You prefer a self-service platform with minimal onboarding and limited reliance on support.
LiveChat: Best for small to medium businesses needing integrated real-time customer chat support. BirdEye: Best for local businesses needing strong Google review management and support.
Description | Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More about LiveChat | BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most ... Read More about BirdEye |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
|
|
SpotScoreWhat's this? ↗ | 9.8/10 | 9.6/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do LiveChat and BirdEye Compare on Features?
Total Features | 8 Features | 14 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveChat and BirdEye on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
| |
Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
LiveChat User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights LiveChat's integration capabilities and real-time support features, tempered by concerns over account limits and setup complexity. What buyers like
Common complaints
| Buyer sentiment Users generally express strong satisfaction with BirdEye's customer support and effectiveness in managing online reputation, though some find the feature set complex and customization limited. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  7 Screenshots |  8 Screenshots |
|---|---|---|
Videos |  3 Videos |  3 Videos |
Top Alternatives to LiveChat and BirdEye in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Reputation Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveChat or BirdEye?
- BirdEye edges out the other on user ratings (4.9 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveChat and BirdEye offer a free trial?
- Yes, both LiveChat and BirdEye offer a free trial.
- What is the starting price of LiveChat vs BirdEye?
- LiveChat starts at $16 /User/Month. BirdEye starts at Contact for pricing.
- What are the top alternatives to LiveChat?
- Top alternatives to LiveChat include ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage.
- What are the top alternatives to BirdEye?
- Top alternatives to BirdEye include ReviewBuzz, Podium, Reputation Desk, Reputation.com, Trustpilot.