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LiveAgent vs Jira Service Desk - Which Help Desk Software Platform Is Better in July 2025?

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TL;DR - Quick Comparison Summary

Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More

Entry Level Pricing

  • Starts from $15
  • Starts from $10

Free Trial Availability

  • Free Trial available

Spotsaas Score

9.8/10

Not Available

User Ratings

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Software Demo

Demo

How do LiveAgent and Jira Service Desk Compare on Features?

Total Features

25 Features

0 Features

Unique Features

    No features

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    What Do LiveAgent and Jira Service Desk Cost?

    Pricing Option

        Starting From

        • $15
        • $10

        Pricing Plans

        • Not Available
        • Not Available

        Pricing Page

        liveagent pricingjira-service-desk pricing

        Other Details

        Organization Types supported

        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
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        LiveAgent User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        682

        Very Good

        173

        Good

        13

        Poor

        1

        Terible

        1

        Excellent

        133

        Very Good

        109

        Good

        21

        Poor

        5

        Terible

        1

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        LiveAgent_customers_0

        LiveAgent_customers_0

        LiveAgent_customers_1

        LiveAgent_customers_1

        LiveAgent_customers_2

        LiveAgent_customers_2

        Domino's

        Domino's

        Airbnb

        Airbnb

        Square

        Square

        Media and Screenshots

        Screenshots

        Inside of Tickets

        14 Screenshots

        Jira Service Desk screenshot

        5 Screenshots

        Videos

        video-0

        5 Videos

        video-0

        1 Videos

        Top Alternatives to LiveAgent and Jira Service Desk in 2025

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both LiveAgent and Jira Service Desk offer a Free Trial.

        LiveAgent is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Jira Service Desk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for LiveAgent Starts at $15/User/Month whereas for Jira Service Desk Starts at $10One-Time Payment.

        Some top alternatives to LiveAgent includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Help Scout, LabiDesk, LiveChat, Zendesk Chat, LiveHelpNow and Little SaaS Communication.

        Some top alternatives to Jira Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk, Freshdesk, HelpDesk, ReadyDesk, Milldesk, HESK, Scopedesk and GLPI.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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