Lime Talk vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat Comparison
Lime Talk
Starting at $6 /Month
- Free Trial
- Large Enterprises
- Medium Business
Lime Talk is a cutting-edge Chat Application that enables businesses to engage with their website visitors. With this dynamic software, you can effectively turn your visitors into valuable customers. The advanced platfor…
Freshdesk Messaging (Formerly Freshchat)
Starting at $19 /agent/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Lime Talk leads on user satisfaction with a 4.8-star rating across 3 reviews.
SpotSaaS Analysis
Lime TalkFreshdesk Messaging (Formerly Freshchat)ZoomInfo Chat
The core difference lies in Lime Talk's undefined target audience and features compared to Freshdesk Messaging’s clear focus on small to medium businesses seeking user-friendly live chat with CRM integration. Ideal buyers for Lime Talk may be those looking for an affordable chat solution without specific requirements, while Freshdesk Messaging is best suited for businesses that prioritize ease of use and customer relationship management.
- Affordable live chat solution - No defined target audience - Features not specified - Price point of $6 - Suitable for a wide range of users - Flexibility in implementation
- Designed for small to medium businesses - User-friendly interface for non-technical agents - Seamless integration with CRM systems - Price point of $19 - Focused on enhancing customer interactions - Ideal for teams needing efficient communication tools
Lime Talk vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat — at a glance
| Feature | Lime Talk | Freshdesk Messaging (Formerly Freshchat) | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.8 / 5 | 4.4 / 5 | — |
| Reviews | 3 | 263 | — |
| Starting price | $6 /Month | $19 /agent/month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | — | SOC 2, GDPR, ISO 27001 | SOC 2 |
| Data residency | Global | US | US |
Key differences between Lime Talk and Freshdesk Messaging (Formerly Freshchat)
- Pricing: Lime Talk starts at $6 /Month, while Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month.
- Target audience: Lime Talk is built for Large Enterprises and Medium Business, while Freshdesk Messaging (Formerly Freshchat) targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Lime Talk scores higher with a 4.8-star average.
- Deployment: Lime Talk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Freshdesk Messaging (Formerly Freshchat) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Lime Talk vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this Lime Talk vs Freshdesk Messaging (Formerly Freshchat) vs ZoomInfo Chat comparison
Get the full side-by-side as a PDF — these picks plus the top Live Chat Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Freshdesk Messaging (Formerly Freshchat)
Best for small to medium businesses needing easy, CRM-integrated live chat support.
- You want a user-friendly live chat platform accessible to non-technical agents.
- Your team requires seamless CRM integration to manage customer interactions efficiently.
- You need a scalable support solution combining live chat, AI bots, and self-service.
- Your organization depends on extensive third-party app integrations beyond the limited marketplace.
- You lack dedicated support resources to manage the platform’s complex features and onboarding.
Large Enterprises, Medium Business, Small Business
Lime Talk typically suits Large Enterprises and Medium Business. Freshdesk Messaging (Formerly Freshchat) tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Lime Talk is a cutting-edge Chat Application that enables businesses to engage with their website visitors. With this dynamic software, you can effectively turn your visitors into valuable ... Read More about Lime Talk | Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More about Freshdesk Messaging (Formerly Freshchat) | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability |
|
| |
Spotsaas ScoreWhat's this? ↗ | 8.5/10 | 9.3/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  Lime Talk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Lime Talk, Freshdesk Messaging (Formerly Freshchat) and ZoomInfo Chat Compare on Features?
Total Features | 7 Features | 8 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Lime Talk, Freshdesk Messaging (Formerly Freshchat) and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
|
|
Pricing Page |  |  |  |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Lime Talk vs Freshdesk Messaging (Formerly Freshchat) User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
|---|---|---|---|
Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 3 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Users generally praise Freshdesk Messaging for its ease of use, CRM integration, and effective omnichannel support, though some find its feature set complex and marketplace limited. What buyers like
Common complaints
| What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
|---|
/logo_1691247155.4595861.svg){kind=logo}
Media and Screenshots
Screenshots |  1 Screenshots | /image_urls_1655832699.3965456.png) 5 Screenshots |
|---|---|---|
Videos | No videos available. |  2 Videos |
Alternatives
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Lime Talk or Freshdesk Messaging (Formerly Freshchat)?
- Lime Talk edges out the other on user ratings (4.8 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Lime Talk and Freshdesk Messaging (Formerly Freshchat) offer a free trial?
- Yes, both Lime Talk and Freshdesk Messaging (Formerly Freshchat) offer a free trial.
- What is the starting price of Lime Talk vs Freshdesk Messaging (Formerly Freshchat)?
- Lime Talk starts at $6 /Month. Freshdesk Messaging (Formerly Freshchat) starts at $19 /agent/month.
- What are the top alternatives to Lime Talk?
- Top alternatives to Lime Talk include ZoomInfo Chat, LiveChat, Crisp, LiveEngage, MyLiveChat.
- What are the top alternatives to Freshdesk Messaging (Formerly Freshchat)?
- Top alternatives to Freshdesk Messaging (Formerly Freshchat) include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat.