Kayako vs LiveAgent vs NetHelpDesk vs Zendesk Support - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Kayako (195) Get Quote Get Quote	LiveAgent (870) Get Quote Get Quote	NetHelpDesk Migrated to HaloITSM Compare HaloITSM Compare HaloITSM

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors ... Read More	LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More	NetHelpDesk is web-based help desk software that runs on the Microsoft Windows Server or Linux open source operating systems. NetHelpDesk has all of the features that help facilitate help ... Read More
Entry Level Pricing	Not Available	Starts from $15	Not Available
Free Trial Availability	Get Free Trial	Free Trial available	Free Trial available
Spotsaas Score	9.2/10	9.8/10	Not Available
User Ratings	3.5 (262)	4.7 (1542)	4.6 (30)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do Kayako, LiveAgent, NetHelpDesk and Zendesk Support Compare on Features?

Total Features	16 Features	25 Features	15 Features
Unique Features
	Get Quote	Get Quote	Get Quote

What Do Kayako, LiveAgent, NetHelpDesk and Zendesk Support Cost?

Pricing Option
Starting From	Not Available	$15	Not Available
Pricing Plans	ESSENTIAL Custom Get Started Advanced Ticketing System Unlimited AI Suggested Responses Knowledge Base Audit Show more + ENTERPRISE Custom Get Started Everything in Essential + Fully Autonomous Resolutions Ticket Summaries Show more +	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

Kayako vs LiveAgent vs NetHelpDesk User Reviews & Rating Comparison

User Ratings	3.5 (based on 262 reviews)	4.7 (based on 1542 reviews)	4.6 (based on 30 reviews)
Rating Distribution	Excellent 89 Very Good 73 Good 11 Poor 4 Terible 18	Excellent 682 Very Good 173 Good 13 Poor 1 Terible 1	Excellent 16 Very Good 9 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Kayako	Pros and Cons of LiveAgent	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	Salesforce Marketing Cloud Account Engagement (formerly Pardot)	No Integration information available.	No Integration information available.

List of Customers

Customers	Kayako_customers_0 Kayako_customers_1 Kayako_customers_2	LiveAgent_customers_0 LiveAgent_customers_1 LiveAgent_customers_2	No Customers information available.

Media and Screenshots

Screenshots	3 Screenshots	14 Screenshots	13 Screenshots
Videos	2 Videos	5 Videos	3 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Kayako and LiveAgent offer a Free Trial.

Kayako is designed for Large Enterprises, Medium Business and Small Business.

LiveAgent is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

The starting price of LiveAgent begins at $15/User/Month, while pricing details for Kayako are unavailable.

Some top alternatives to Kayako includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Deskero, Teamwork Desk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, CRMdesk, Sitehelpdesk, LabiDesk, HESK and BoldDesk.

Some top alternatives to LiveAgent includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Help Scout, LabiDesk, LiveChat, Zendesk Chat, LiveHelpNow and Little SaaS Communication.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Kayako vs LiveAgent vs NetHelpDesk vs Zendesk Support - Which Tool Fits Your Business?

Kayako

LiveAgent

NetHelpDesk

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Kayako, LiveAgent, NetHelpDesk and Zendesk Support Compare on Features?

Total Features

Unique Features

What Do Kayako, LiveAgent, NetHelpDesk and Zendesk Support Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Kayako vs LiveAgent vs NetHelpDesk User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Kayako

Pros and Cons of LiveAgent

Positive Reviews

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure