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Kayako vs BoldDesk vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Kayako - Help Desk Software
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BoldDesk - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors ... Read More

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, ... Read More

Entry Level Pricing

  • Not Available
  • Starts from $8 , Billed Yearly

Free Trial Availability

  • Free Trial available

Spotsaas Score

9.2/10

8.7/10

User Ratings

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Software Demo

Demo

How do Kayako, BoldDesk, Zendesk Support and Zoho Desk Compare on Features?

Total Features

16 Features

15 Features

Unique Features

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      What Do Kayako, BoldDesk, Zendesk Support and Zoho Desk Cost?

      Pricing Option

          Starting From

          • Not Available
          • $8 , Billed Yearly

          Pricing Plans

          • ESSENTIAL

            Custom

            • Advanced Ticketing System

            • Unlimited AI Suggested Responses

            • Knowledge Base Audit

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          • ENTERPRISE

            Custom

            • Everything in Essential +

            • Fully Autonomous Resolutions

            • Ticket Summaries

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          • Standard (Agent Based)

            • Email ticketing

            • Knowledge base

            • Ticket auto assignment

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          • Growth (Agent Based)

            • Includes features of Starter plan, plus

            • Ticket event and time trigger rules

            • CSAT surveys

            Show more +

          • Enterprise (Agent Based)

            • Includes features of Growth plan, plus

            • Multi-brand help desk

            • Multi-brand knowledge base

            Show more +

          • Browse all pricing plans

          Pricing Page

          kayako pricingbolddesk pricing

          Other Details

          Organization Types supported

          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals

          Platforms Supported

          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Available
          • Available
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          Kayako vs BoldDesk vs Zendesk Support User Reviews & Rating Comparison

          User Ratings

          No reviews available for the product

          Rating Distribution

          Excellent

          89

          Very Good

          73

          Good

          11

          Poor

          4

          Terible

          18

          No reviews available for the product

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          Pros and Cons of Kayako

          Pros and Cons of BoldDesk

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          List of Customers

          Customers

          Kayako_customers_0

          Kayako_customers_0

          Kayako_customers_1

          Kayako_customers_1

          Kayako_customers_2

          Kayako_customers_2

          IBM

          IBM

          Intel

          Intel

          Siemens

          Siemens

          Media and Screenshots

          Screenshots

          Kayako

          3 Screenshots

          No screenshots available.

          Videos

          video-0

          2 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Kayako and BoldDesk offer a Free Trial.

          Kayako is designed for Large Enterprises, Medium Business and Small Business.

          BoldDesk is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of BoldDesk begins at $8/User/Month when Billed Yearly, while pricing details for Kayako are unavailable.

          Some top alternatives to Kayako includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Deskero, Teamwork Desk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, CRMdesk, Sitehelpdesk, LabiDesk, HESK and BoldDesk.

          Some top alternatives to BoldDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, EngageBay Helpdesk System, ReadyDesk, LabiDesk and AzureDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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