HubSpot CRM vs PointClickCare Comparison
HubSpot CRM
Starting at $1,780
- Free Trial
- Individuals
- Freelancers / Consultants
HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, HubSpot CRM provides everything you…
PointClickCare
Starting at Contact for pricing
- Medium Business
- Small Business
PointClickCare makes hospital management and operations easier by connecting critical data to actionable insights. Track patients and staff, manage appointments and accounts, estimate insurance eligibility, document asse…
HubSpot CRM leads on user satisfaction with a 4.2-star rating across 10,374 reviews.
HubSpot CRM vs PointClickCare — at a glance
| Feature | HubSpot CRM | PointClickCare |
|---|---|---|
| Rating | 4.2 / 5 | 4.1 / 5 |
| Reviews | 10,374 | 114 |
| Starting price | $1,780 | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Individuals, Freelancers / Consultants, Large Enterprises | Medium Business, Small Business |
| Category | CRM Software | Hospital Management Software |
| Integrations | — | 4+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | Installed - Windows, SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR |
| Data residency | US | US |
Key differences between HubSpot CRM and PointClickCare
- Pricing: HubSpot CRM starts at $1,780. PointClickCare pricing is not publicly listed.
- Free trial: HubSpot CRM offers a free trial; PointClickCare does not.
- Target audience: HubSpot CRM is built for Individuals and Freelancers / Consultants, while PointClickCare targets Medium Business and Small Business.
- User satisfaction: HubSpot CRM scores higher with a 4.2-star average.
- Deployment: HubSpot CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; PointClickCare supports Installed - Windows, SaaS/Web/Cloud.
HubSpot CRM vs PointClickCare — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Individuals, Freelancers / Consultants, Large Enterprises
Best for senior and post-acute care facilities needing integrated EHR and operations.
- You require a unified platform combining clinical documentation, billing, and care management.
- Your facility benefits from extensive third-party integrations with pharmacies, labs, and apps.
- You need a flexible, mobile-friendly interface for administrators, clinical managers, and billing teams.
- Your organization demands highly customizable clinical charting and templates.
- You operate in environments with unreliable internet causing slow system responsiveness.
HubSpot CRM typically suits Individuals and Freelancers / Consultants. PointClickCare tends to fit Medium Business and Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, ... Read More about HubSpot CRM | PointClickCare makes hospital management and operations easier by connecting critical data to actionable insights. Track patients and staff, manage appointments and accounts, estimate ... Read More about PointClickCare |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
| |
Spotsaas ScoreWhat's this? ↗ | 9.1/10 | 9.2/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 1-1,000 employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Communication: HubSpot CRM allows your team to centralize all customer interactions in one place, ensuring that everyone is on the same page and reducing the chances of miscommunication. You’ll find it easier to collaborate and respond to customer needs promptly.
- User-Friendly Interface: Designed with simplicity in mind, HubSpot CRM enables users of all technical levels to navigate effortlessly. This means less training time for your staff and more focus on building relationships with clients.
- Robust Analytics and Reporting: With its powerful analytics tools, you can gain valuable insights into sales performance and customer behavior. This data-driven approach helps you make informed decisions that can lead to increased conversions and revenue growth.
- Large integration and partner ecosystem: With hundreds of marketplace integrations, PointClickCare connects easily with pharmacy systems, labs, devices, communication tools, and third-party applications. This flexibility allows organizations to extend functionality without replacing their core EHR.
- Comprehensive clinical and operational coverage: PointClickCare combines clinical documentation, billing, analytics, and care management within one ecosystem. Facilities can reduce reliance on disconnected systems while maintaining visibility across resident care, staff activity, and operational performance.
- Strong care coordination network: The platform connects providers, hospitals, pharmacies, and health plans through a shared care collaboration network. This improves transitions of care, reduces information gaps, and supports smoother admissions, discharges, and ongoing care management.
Best fit
- 1-1,000 employees
- Martech, SaaS, Consulting, Sales Automation, Revtech
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators
- 1,000–5,000 employees
- Healthcare, Senior Care, Long-Term Care, Post-Acute Care, Skilled Nursing, Assisted Living, Home Health, Healthcare IT, Electronic Health Records (EHR)
- Administrator, Director of Nursing, Clinical Manager, Care Coordinator, Health Information Manager, Operations Manager, Billing Manager, Compliance Officer, IT Manager, Chief Nursing Officer (CNO)
Reasons buyers look elsewhere
- Users might consider alternatives to HubSpot CRM due to budget constraints, as some businesses find it expensive, especially with advanced features.
- Customization limitations can lead users to seek alternatives that offer more tailored solutions to fit unique business processes.
- Some users may prefer a simpler interface or fewer features, prompting them to look for more user-friendly and straightforward CRM options.
- Some users find the interface dense due to its clinical depth and compliance requirements. Organizations prioritizing simpler dashboards, lighter workflows, or staff with limited technical training may select alternatives focused on usability and faster daily task completion.
- API access requires approvals and often depends on partner or customer authorization. Teams that need open, developer-friendly APIs or rapid custom integrations may prefer platforms with self-service developer access and fewer integration constraints.
- PointClickCare is highly specialized for long-term and post-acute care workflows. Providers operating across multiple care settings may choose alternatives that offer broader support for acute, ambulatory, or hybrid care models within a single platform.
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
How do HubSpot CRM and PointClickCare Compare on Features?
Total Features | 38 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare HubSpot CRM and PointClickCare on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
|
|
Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✗ No |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
HubSpot CRM User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 3140 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate PointClickCare's ease of use, intuitive design, and comprehensive functionality, though some report performance issues and limited customization. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
|---|
List of Customers
Customers |  Classpass  Avison Young  Crunch Fitness |  Pfizer  Sanofi  Mayo Clinic |
|---|
Media and Screenshots
Screenshots |  13 Screenshots |  6 Screenshots |
|---|---|---|
Videos |  2 Videos |  2 Videos |
Top Alternatives to HubSpot CRM and PointClickCare in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, HubSpot CRM or PointClickCare?
- HubSpot CRM edges out the other on user ratings (4.2 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do HubSpot CRM and PointClickCare offer a free trial?
- HubSpot CRM offers a free trial. PointClickCare does not.
- What is the starting price of HubSpot CRM vs PointClickCare?
- HubSpot CRM starts at $1,780. PointClickCare starts at Contact for pricing.
- What are the top alternatives to HubSpot CRM?
- Top alternatives to HubSpot CRM include Bigin by Zoho CRM, Hubspot Marketing Hub, ClickUp, Zoho CRM, Freshsales.
- What are the top alternatives to PointClickCare?
- Top alternatives to PointClickCare include SoftClinic, PrimeCare, eHospital Systems, Dr in Cloud, Health360.