eClinicalWorks Review: Is It The Right EHR Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
HIPAAStarts from $449 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is eClinicalWorks?
eClinicalWorks is a healthcare solution to streamline the workflow for professionals and provide complete patient care. It grants access to various services, such as Telehealth, messages, health data, configurable reminders, and patient interaction. The software's data capture processes, trend analysis, and documentations can be customized according to different healthcare specialties. With eClinicalWorks version 11, physicians can use Eva—a computer program that assists evaluation of the patient record, progress notes, and data
Pricing
Starts from $449 / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
HIPAASSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
eClinicalWorks Software Demo
eClinicalWorks was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider eClinicalWorks
- Use cases
- Ambulatory Care, Multi-specialty Clinics, Community Health Centers
- Team types
- Physicians, Nurse Practitioners
- Company size
- 10 – 500 Employees
Why teams choose eClinicalWorks
Intuitive and easy to use, with comprehensive functionality for electronic prescribing, patient scheduling, billing, and clinical documentation.
Efficient tool with multiple functions that help with customer database management.
Cloud-based EMR model providing an end-to-end solution, from registering patients to submitting claims.
Is eClinicalWorks right for you?
What buyers should know before shortlisting eClinicalWorks
eClinicalWorks stands out as a top-tier PMS/EHR software in the market, praised for its user-friendliness and comprehensive range of features. Users appreciate its seamless integration for running medical practices efficiently.
The software's ease of implementation and navigation make it a popular choice since 2008, with excellent customer support adding to its appeal. eClinicalWorks's cloud-based model offers a complete solution from patient registration to billing, earning recognition as one of the best EMRs for US healthcare professionals.
The platform's intuitive design and customized features enhance productivity and streamline workflow for healthcare providers. While some users have expressed concerns about occasional navigation challenges or outdated interfaces, the overall consensus underscores eClinicalWorks as a valuable asset for enhancing clinic management and patient care.
eClinicalWorks pros and cons
- eClinicalWorks pros
Intuitive and easy to use, with comprehensive functionality for electronic prescribing, patient scheduling, billing, and clinical documentation.
Efficient tool with multiple functions that help with customer database management.
Cloud-based EMR model providing an end-to-end solution, from registering patients to submitting claims.
- eClinicalWorks cons
Some users find the software clunky, outdated, and difficult to navigate.
Limited training and support can make the richness of features intimidating for new users.
Ready to try it?
Get started with eClinicalWorks
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare eClinicalWorks side-by-side with top EHR Software alternatives.
What is the pricing of eClinicalWorks?
eClinicalWorks Pricing Plans
EHR Only
$449
/Month
Electronic Medical Record (EMR)
eClinicalMobile ®
eClinicalWorks P2P ™
Patient Portal
eClinicalMessenger ®
Show more +
EHR with Practice Management
$599
/Month
Electronic Medical Record (EMR)
Practice Management (PM)
eClinicalMobile ®
eClinicalWorks P2P ™
Patient Portal
Show more +
RCM as a Service
Claim creation and processing
Denial and rejection management
Appeals at all levels
Preventative claim edits
Clear visibility into your A/R
Show more +
Weighing your options?
Not sure if eClinicalWorks fits your budget?
eClinicalWorks reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 147 reviews, with clear strengths and a few common watchouts.
What buyers like
- Covers electronic prescribing, patient scheduling, billing, and clinical documentation.
- Handles customer database management with multiple built-in functions.
- Cloud-based EMR covering patient registration through claim submission.
Common complaints
- Some users find the software difficult to navigate and outdated in design.
- Limited training and support can make the breadth of features intimidating for new users.
- Marketplace lacks variety in additional apps and connectors.
Are you using eClinicalWorks?
What users are saying
AB
Avi B
11/14/23
"Finest PMS/EHR we can have in the market"
What do you like best about eClinicalWorks? Userfriendly, Easy access for all the information we can have at one place. It is easy for implementing ...
Read more
TD
TINA D
09/21/23
"ecw rocks"
What do you like best about eClinicalWorks? the ease of use. all the intigrations it has. everything all in one package that you would need to run a ...
Read more
MA
Miguel A
09/14/23
"eclinicalworks is an awesome tool"
What do you like best about eClinicalWorks? eclinicalworks is a very efficient tool since it has multiple functions that help with customer ...
Read more
DC
David C
04/05/23
"Eclinicalworks EHR Review"
What do you like best about eClinicalWorks? Comprehensive functionality: eClinicalWorks has a nice range of features, including electronic ...
Read more
AU
Anonymous User
09/13/22
"Excellent for staying patient centered and scheduled"
What do you like best about eClinicalWorks? It is easy to send encounters to the clinic - What do you dislike about eClinicalWorks?
ZB
Zarina B
08/08/22
"A good option for electronic charting!"
What do you like best about eClinicalWorks? What I like best about eClinicalWorks is that it is easy to note down patient history, chief complaints, ...
Read more
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What are the features of eClinicalWorks?
Appointment scheduling is a vital feature of software that allows users to efficiently manage their appointments and schedule time slots for…
Video conferencing is a technology that allows individuals in different places to have face-to-face meetings without going to the same place…
An invoice and a bill are documents that convey the same information about the amount owing for the sale of goods or services. Still, a comp…
Certified EHR (Electronic Health Record) is a software feature that allows for the management, storage, and sharing of patient health inform…
Charting is a powerful feature that allows users to visually display data in the form of graphs, charts, and diagrams. With the use of this…
HIPAA Compliant software is designed to meet the regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA) in…
Patient Portal is a feature that allows patients to access and manage their healthcare information and interactions with their healthcare pr…
Patient Records Management is a software feature that allows healthcare professionals to manage, organize, and access patient records electr…
Reminders are a valuable feature found in many software programs that serve as helpful tools for users to stay organized and on top of impor…
eClinicalWorks security and data handling
Key compliance certifications and security features for IT and security teams evaluating eClinicalWorks.
Certifications
Security features
Developer & data
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Why buyers keep looking beyond eClinicalWorks
Users often describe the system as “click-heavy” and complex, leading to slower charting and extended training periods.
The UI feels outdated, with small text and non-intuitive layouts, causing frustration during routine tasks.
Clinicians report freezes, slowdowns during peak hours, and occasional outages that slow down patient care.
Support is often outsourced with delayed ticket responses, poor communication, and inconsistent fixes.
Transitioning off the platform can incur thousands in data export fees, potentially locking practices in.
Different system modules vary widely in design and interaction style, requiring users to learn separate workflows for each.
eClinicalWorks Support Options
Frequently Asked Questions About eClinicalWorks
Common questions buyers ask before choosing eClinicalWorks.
eClinicalWorks is a EHR Software. eClinicalWorks offers Patient Records Management, Charting, Patient Portal, Reminders, Audio Video Conferencing and many more functionalities.
Buyers commonly note the following limitations of eClinicalWorks: Some users find the software clunky, outdated, and difficult to navigate.; Limited training and support can make the richness of features intimidating for new users.; Marketplace lacks a variety of additional apps and connectors for enhanced functionalities..
Some top alternatives to eClinicalWorks includes RXNT Clinical EHR, NextGen Healthcare EHR, Athenahealth EHR, Dr in Cloud and NextGen Office.
eClinicalWorks offers Subscription, Quotation Based pricing models
The starting price of eClinicalWorks is $449/Month
Free buyer scorecard
Evaluate eClinicalWorks with the EHR software buyer scorecard
A weighted EHR software scorecard to assess eClinicalWorks objectively and compare it against the alternatives.
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Ready to try it?
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
