9.2
SpotScore
PointClickCare Review: Is It The Right Hospital Management Software For Your Team?
Best for SMB teams · Mid-market
GDPR
SOC 2
HIPAAPointClickCare offers custom pricing plan
Pfizer
Sanofi
Mayo Clinic
Boehringer Ingelheim
HARVARD UNIVERSITYTrusted by teams including Pfizer
Integrates with
HubSpot CRM
eClinicalWorks
Microsoft Dynamics GP
UpdoxOverview
Pricing
Features
Buyer feedback
Alternatives
Integrations
Customers
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for PointClickCare
PointClickCare is a hospital management software primarily used by Clinical Managers, Directors of Nursing, and Health Information Managers in small to medium-sized healthcare facilities. With a rating of 4.1 out of 5 from 114 reviews, it is broadly validated by its users, indicating general satisfaction with some room for improvement.
The software excels in facilitating a smooth transition to a paperless environment, which simplifies navigation and user role management. Its minimal learning curve allows for quick and accurate medical file summaries, boosting efficiency. However, users report slow processing times and occasional unresponsiveness, which can disrupt workflow.
Quick facts about PointClickCare
What is PointClickCare?
PointClickCare makes hospital management and operations easier by connecting critical data to actionable insights. Track patients and staff, manage appointments and accounts, estimate insurance eligibility, document assessment findings, implement quality improvement and research protocols, capture and transmit medical records all from a single, mobile-friendly interface.
Pricing
PointClickCare offers custom pricing plan
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
PointClickCare Software Demo
PointClickCare was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider PointClickCare
- Use cases
- Healthcare facilities (Senior Care, Long-Term Care, Skilled Nursing), Post-Acute Care and Assisted Living providers, Healthcare IT and Electronic Health Records (EHR) management
- Team types
- Administrators and Operations Managers, Clinical Managers and Directors of Nursing
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose PointClickCare
Large integration ecosystem enabling connectivity with pharmacy, labs, and third-party apps
Comprehensive clinical and operational coverage within a single platform
Strong care coordination network improving transitions of care and collaboration
Is PointClickCare right for you?
Best for senior and post-acute care facilities needing integrated EHR and operations.
Choose PointClickCare if
- You require a unified platform combining clinical documentation, billing, and care management.
- Your facility benefits from extensive third-party integrations with pharmacies, labs, and apps.
- You need a flexible, mobile-friendly interface for administrators, clinical managers, and billing teams.
Consider alternatives if
- Your organization demands highly customizable clinical charting and templates.
- You operate in environments with unreliable internet causing slow system responsiveness.
What buyers should know before choosing PointClickCare
Core EHR's main strength is a straightforward interface that requires minimal training. New users can start charting within hours rather than days.
The platform handles routine tasks well: template creation, file organization, and basic data entry are fast and predictable. Before shortlisting, verify three things in a demo.
First, test the charting speed on your actual patient volume—some users report processing delays during peak hours. Second, check whether the customization options match your workflow; the platform offers limited flexibility for non-standard chart structures or specialty-specific fields.
Third, confirm integration with your existing systems; Core EHR connects to major EHR networks but may require manual workarounds for smaller or legacy practice management tools. Pricing typically scales with provider count and storage volume.
Ask the vendor explicitly about overage charges for additional users added mid-contract and whether template creation counts toward your feature limit. Some practices have discovered unexpected costs when expanding from solo to multi-provider use.
Core EHR works best for small to mid-size practices with standard workflows. If your documentation needs are highly specialized or you rely on custom integrations, request a technical assessment before committing.
PointClickCare pros and cons
- PointClickCare pros
Large integration ecosystem enabling connectivity with pharmacy, labs, and third-party apps
Comprehensive clinical and operational coverage within a single platform
Strong care coordination network improving transitions of care and collaboration
- PointClickCare cons
Slow processing times and occasional unresponsiveness, often linked to internet issues
Limited customization options for charting and templates
Ready to try it?
Get started with PointClickCare
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare PointClickCare side-by-side with top Hospital Management Software alternatives.
What is the pricing of PointClickCare?
PointClickCare uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Weighing your options?
Not sure if PointClickCare fits your budget?
PointClickCare reviews and ratings
Buyer sentiment
Users generally appreciate PointClickCare's ease of use, intuitive design, and comprehensive functionality, though some report performance issues and limited customization.
What buyers like
- Ease of use
- Intuitive dashboard navigation
- Quick installation and minimal learning curve
Common complaints
- Slow processing and unresponsiveness
- Limited customization options
Are you using PointClickCare?
- See if PointClickCare fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of PointClickCare?
An appointment scheduling solution, often known as an appointment booking system or appointment management software, allows service provider…
An invoice and a bill are documents that convey the same information about the amount owing for the sale of goods or services. Still, a comp…
Claims management refers to the process of managing and handling insurance claims from start to finish. This process typically involves reco…
The process of procuring, maintaining, utilizing, and distributing a company's inventory is referred to as inventory management. This compri…
Patient Records Management is a software feature that allows healthcare professionals to manage, organize, and access patient records electr…
Physician management software is a comprehensive tool that helps medical practices and healthcare organizations streamline and improve their…
Revenue Management is a key feature in many software applications that helps organizations to optimize their revenue streams. This feature a…
PointClickCare security and data handling
Key compliance certifications and security features for IT and security teams evaluating PointClickCare.
Certifications
Security features
Developer & data
Alternatives to PointClickCare
Why buyers keep looking beyond PointClickCare
Some users find the interface dense due to its clinical depth and compliance requirements. Organizations prioritizing simpler dashboards, lighter workflows, or staff with limited technical training may select alternatives focused on usability and faster daily task completion.
API access requires approvals and often depends on partner or customer authorization. Teams that need open, developer-friendly APIs or rapid custom integrations may prefer platforms with self-service developer access and fewer integration constraints.
PointClickCare is highly specialized for long-term and post-acute care workflows. Providers operating across multiple care settings may choose alternatives that offer broader support for acute, ambulatory, or hybrid care models within a single platform.
Implementation can take weeks or months depending on configuration, training, and data migration needs. Organizations seeking faster go-live timelines or minimal setup effort may prefer simpler systems that require less customization and internal IT involvement.
PointClickCare pricing is quote-based and often increases with added modules, users, and integrations. Smaller facilities or budget-sensitive organizations may look for platforms with transparent pricing, lower monthly commitments, and fewer upfront implementation or onboarding costs.
PointClickCare Integrations
PointClickCare Customers
Pfizer
Sanofi
Mayo Clinic
Boehringer Ingelheim
HARVARD UNIVERSITY
PointClickCare Support Options
Frequently Asked Questions About PointClickCare
Common questions buyers ask before choosing PointClickCare.
PointClickCare is a Hospital Management Software. PointClickCare offers Physician Management, Patient Records Management, Inventory Management, Claims Management, Appointment Management and many more functionalities.
PointClickCare is a strong fit if: You require a unified platform combining clinical documentation, billing, and care management.; Your facility benefits from extensive third-party integrations with pharmacies, labs, and apps.. Consider alternatives if: Your organization demands highly customizable clinical charting and templates.; You operate in environments with unreliable internet causing slow system responsiveness..
Buyers commonly note the following limitations of PointClickCare: Slow processing times and occasional unresponsiveness, often linked to internet issues; Limited customization options for charting and templates; Some features require external access, disrupting workflow continuity.
Some top alternatives to PointClickCare includes SoftClinic, PrimeCare, eHospital Systems, Dr in Cloud and NextGen Office.
PointClickCare offers Quotation Based pricing model
Yes, PointClickCare can integrate with HubSpot CRM, eClinicalWorks, Microsoft Dynamics GPYou can find more integration for PointClickCare here
The starting price is not disclosed by PointClickCare. You can visit PointClickCare pricing page to get the latest pricing.
Ready to try it?
Get started with PointClickCare
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].