HR365 Helpdesk vs HaloITSM Comparison
HR365 Helpdesk
Starting at $49 /Month
- Free Trial
- Large Enterprises
- Medium Business
HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full customisation, it's the perfect solution fo…
HaloITSM
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise ticke…
HaloITSM leads on user satisfaction with a 4.6-star rating across 83 reviews.
HR365 Helpdesk vs HaloITSM — at a glance
| Feature | HR365 Helpdesk | HaloITSM |
|---|---|---|
| Rating | 2.2 / 5 | 4.6 / 5 |
| Reviews | 2 | 83 |
| Starting price | $49 /Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Online |
| Certifications | — | GDPR |
| Data residency | US | US |
Key differences between HR365 Helpdesk and HaloITSM
- Pricing: HR365 Helpdesk starts at $49 /Month. HaloITSM pricing is not publicly listed.
- User satisfaction: HaloITSM scores higher with a 4.6-star average.
- Deployment: HR365 Helpdesk supports SaaS/Web/Cloud; HaloITSM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
HR365 Helpdesk vs HaloITSM — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for mid-sized IT teams needing customizable, branded IT service management.
- You require a white-label ITSM platform to enhance your brand visibility.
- Your team needs flexible, configurable workflows and dashboards tailored to business needs.
- You want seamless integration with Office 365 and Active Directory for enterprise environments.
- You need extensive, comprehensive cloud-based ITSM functionality beyond current offerings.
- You prefer a simple, out-of-the-box ITSM solution with minimal customization and complexity.
HR365 Helpdesk typically suits Large Enterprises and Medium Business. HaloITSM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full ... Read More about HR365 Helpdesk | HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams ... Read More about HaloITSM |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 500 employees | 50-500 employees501-5,000 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Simplified Communication: HR365 Helpdesk simplifies the way employees communicate their HR needs, letting managers focus on strategic initiatives rather than handling administrative tasks.
- User-Friendly Interface: Designed for both HR professionals and employees, its intuitive layout lets anyone easily manage the system, resulting in quicker resolutions and higher satisfaction rates.
- Real-Time Reporting: With reliable analytics and reporting features, you can gain useful insights into employee inquiries and trends. This lets you make data-driven decisions that improve workforce engagement and efficiency.
- Simplified IT Service Management: With HaloITSM, we simplify your IT service processes, allowing teams to deliver faster and more efficient support. Managers will appreciate how easy it becomes to track requests and manage workflows.
- Better User Experience: Our intuitive interface lets administrators and end-users manage the system easily. This leads to faster resolution times and higher satisfaction rates among your users.
- Customizable Solutions: HaloITSM allows you to tailor workflows and dashboards to fit your unique organizational needs. Executives will find this flexibility invaluable for aligning IT services with business objectives.
Best fit
- 50 to 500 employees
- HR Tech, Consulting, Education, Retail, and Healthcare
- HR Managers, Payroll Specialists, Recruitment Coordinators, and Employee Relations Specialists
- 50 to 5,000 employees
- IT Services, Healthcare, Education, Telecommunications, and Finance
- IT Managers, Service Desk Analysts, System Administrators, and Operations Managers
Reasons buyers look elsewhere
- Users may seek alternatives to HR365 Helpdesk if they require more customizable features that cater specifically to their organizational needs, allowing for tailored workflows and improved efficiency in HR processes.
- Organizations experiencing rapid growth might look for scalable solutions that can adapt to their increasing workforce demands, ensuring that support systems can grow alongside the company.
- Companies with a limited budget may explore cost-effective alternatives that provide essential helpdesk functionalities without compromising on service quality or user experience.
- Pricing is higher than competitors like Jira Service Management or Freshservice for organizations under 100 employees
- Scaling beyond 500 users requires custom configuration that adds implementation time and cost
- HIPAA and SOC 2 compliance features require manual setup — healthcare and finance teams often choose Atlassian or ServiceNow instead
Software Demo
Demo |  HR365 Helpdesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do HR365 Helpdesk and HaloITSM Compare on Features?
Total Features | 7 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare HR365 Helpdesk and HaloITSM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | — |
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GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
HR365 Helpdesk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is cautious across 20 reviews, with several recurring concerns in feedback. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights HaloITSM's modern design, ease of use, and responsive support, with minor concerns about complexity and cloud feature limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  KPMG  Apollo Bank  SIEMENS |  NHS  Siemens  AkzoNobel |
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Media and Screenshots
Screenshots |  5 Screenshots |  5 Screenshots |
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Videos | No videos available. |  3 Videos |
Top Alternatives to HR365 Helpdesk and HaloITSM in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, HR365 Helpdesk or HaloITSM?
- HaloITSM edges out the other on user ratings (4.6 vs 2.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do HR365 Helpdesk and HaloITSM offer a free trial?
- Yes, both HR365 Helpdesk and HaloITSM offer a free trial.
- What is the starting price of HR365 Helpdesk vs HaloITSM?
- HR365 Helpdesk starts at $49 /Month. HaloITSM starts at Contact for pricing.
- What are the top alternatives to HR365 Helpdesk?
- Top alternatives to HR365 Helpdesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Teamwork Desk, HelpDesk.
- What are the top alternatives to HaloITSM?
- Top alternatives to HaloITSM include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.