HR365 Helpdesk vs Deepser Comparison
HR365 Helpdesk
Starting at $49 /Month
- Free Trial
- Large Enterprises
- Medium Business
HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full customisation, it's the perfect solution fo…
Deepser
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Deepser is a service desk platform for support teams across industries that need to configure customer support workflows, assign team roles, and manage ticket queues at their own pace. Unassigned tickets build in a share…
Deepser leads on user satisfaction with a 4.8-star rating across 14 reviews.
HR365 Helpdesk vs Deepser — at a glance
| Feature | HR365 Helpdesk | Deepser |
|---|---|---|
| Rating | 2.2 / 5 | 4.8 / 5 |
| Reviews | 2 | 14 |
| Starting price | $49 /Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | Business Hours, Online |
| Certifications | — | GDPR |
| Data residency | US | Global |
Key differences between HR365 Helpdesk and Deepser
- Pricing: HR365 Helpdesk starts at $49 /Month. Deepser pricing is not publicly listed.
- User satisfaction: Deepser scores higher with a 4.8-star average.
- Deployment: HR365 Helpdesk supports SaaS/Web/Cloud; Deepser supports SaaS/Web/Cloud.
HR365 Helpdesk vs Deepser — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for medium-sized IT and customer support teams needing customizable workflows.
- You require highly customizable workflows tailored to specific business processes.
- Your team needs a robust ticketing system with unassigned ticket queue management.
- You operate a medium-sized company (50-500 employees) in IT services or telecommunications.
- You need transparent, out-of-the-box pricing for quick procurement decisions.
- Your organization lacks a dedicated customer support team to manage the software.
HR365 Helpdesk typically suits Large Enterprises and Medium Business. Deepser tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full ... Read More about HR365 Helpdesk | Deepser is a service desk platform for support teams across industries that need to configure customer support workflows, assign team roles, and manage ticket queues at their own pace. ... Read More about Deepser |
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Entry Level Pricing |
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Free Trial Availability | ||
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 500 employees | 50-500 employeesMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Simplified Communication: HR365 Helpdesk simplifies the way employees communicate their HR needs, letting managers focus on strategic initiatives rather than handling administrative tasks.
- User-Friendly Interface: Designed for both HR professionals and employees, its intuitive layout lets anyone easily manage the system, resulting in quicker resolutions and higher satisfaction rates.
- Real-Time Reporting: With reliable analytics and reporting features, you can gain useful insights into employee inquiries and trends. This lets you make data-driven decisions that improve workforce engagement and efficiency.
- Simplified Workflow Management: With Deepser, we can easily manage our workflows, letting teams collaborate more efficiently. This means less time spent on manual tasks and more focus on strategic initiatives.
- Better Customer Support: Deepser's reliable ticketing system lets us respond to customer inquiries faster and more effectively, improving overall customer satisfaction. Your clients will appreciate the timely resolution of their issues.
- Customizable Solutions: One of the standout features is its flexibility—Deepser can be designed for your specific business needs. Whether you're in IT, finance, or any other sector, this adaptability helps you get maximum value from the platform.
Best fit
- 50 to 500 employees
- HR Tech, Consulting, Education, Retail, and Healthcare
- HR Managers, Payroll Specialists, Recruitment Coordinators, and Employee Relations Specialists
- 50 to 500 employees
- IT Services, Telecommunications, Customer Support, and SaaS
- IT Managers, Customer Support Representatives, Service Desk Analysts, and Operations Managers
Reasons buyers look elsewhere
- Users may seek alternatives to HR365 Helpdesk if they require more customizable features that cater specifically to their organizational needs, allowing for tailored workflows and improved efficiency in HR processes.
- Organizations experiencing rapid growth might look for scalable solutions that can adapt to their increasing workforce demands, ensuring that support systems can grow alongside the company.
- Companies with a limited budget may explore cost-effective alternatives that provide essential helpdesk functionalities without compromising on service quality or user experience.
- Lacks customization for non-standard workflows — teams with unique processes often need to build custom fields or integrations
- Pricing becomes prohibitive at scale — competitors like monday.com or Asana offer similar features at lower cost for teams over 20 people
- Limited native integrations — requires manual data syncing with Slack, Salesforce, or HubSpot instead of built-in connectors
Software Demo
Demo |  HR365 Helpdesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do HR365 Helpdesk and Deepser Compare on Features?
Total Features | 7 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare HR365 Helpdesk and Deepser on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | — |
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GDPR | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
HR365 Helpdesk User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is cautious across 20 reviews, with several recurring concerns in feedback. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Deepser's workflow efficiency and customization, though limited user feedback and pricing opacity are noted concerns. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  KPMG  Apollo Bank  SIEMENS | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots |  1 Screenshots |
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Videos | No videos available. |  2 Videos |
Top Alternatives to HR365 Helpdesk and Deepser in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, HR365 Helpdesk or Deepser?
- Deepser edges out the other on user ratings (4.8 vs 2.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do HR365 Helpdesk and Deepser offer a free trial?
- Yes, both HR365 Helpdesk and Deepser offer a free trial.
- What is the starting price of HR365 Helpdesk vs Deepser?
- HR365 Helpdesk starts at $49 /Month. Deepser starts at Contact for pricing.
- What are the top alternatives to HR365 Helpdesk?
- Top alternatives to HR365 Helpdesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Teamwork Desk, HelpDesk.
- What are the top alternatives to Deepser?
- Top alternatives to Deepser include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Mint Service Desk.