FullStory vs Salesforce Service Cloud vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	FullStory (276) Get Quote Get Quote	Salesforce Service Cloud (780) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	The FullStory Chrome Extension lets you see every click, scroll, and keystroke your visitors make on your site, allowing you to review every step of their journey. You'll find insights ... Read More	Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More
Entry Level Pricing	Not Available	Starts from $25 , yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.6/10	9.6/10
User Ratings	4.4 (509)	4.6 (1867)
	Get Quote	Get Quote

Software Demo

Demo

How do FullStory, Salesforce Service Cloud, Zendesk Support and Zoho Desk Compare on Features?

Total Features	10 Features	17 Features
Unique Features
	Get Quote	Get Quote

What Do FullStory, Salesforce Service Cloud, Zendesk Support and Zoho Desk Cost?

Pricing Option
Starting From	Not Available	$25 , yearly
Pricing Plans	Not Available	Starter Suite $25 /user/month Get Started Dynamic Email Marketing and Analytics Out-of-the-box Sales Processes Seamless Customer Service Show more + Pro Suite $100 /user/month Get Started Everything in Starter plus Enhanced; Real-Time Chat Greater Customization and Automation Sales Quoting and Forecasting Show more + Enterprise $165 /user/month Get Started AI for Customer Service Self-Service Help Center Workflow Automation Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

FullStory vs Salesforce Service Cloud vs Zendesk Support User Reviews & Rating Comparison

User Ratings	4.4 (based on 509 reviews)	4.6 (based on 1867 reviews)
Rating Distribution	Excellent 233 Very Good 36 Good 4 Poor 2 Terible 1	Excellent 774 Very Good 6 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	FullStory has garnered significant praise over the past year for its powerful capabilities in providing detailed analytics and session replays for users. Customers are delighted with its ability ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of FullStory Provides detailed analytics and metrics for understanding user behavior effectively. Easy to set up and implement, with quick access to data insights. Offers real-time feedback and alerts to improve user experience and product quality. Great for tracking user sessions, identifying pain points, and making data-driven decisions. May require some time to explore the full range of features, which can be overwhelming for new users without adequate support. Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	Ticketmaster IBM NBC

Media and Screenshots

Screenshots	5 Screenshots	4 Screenshots
Videos	3 Videos	1 Videos

Alternatives

Alternatives	VWO Insights VWO FullStack Crazy Egg 4.3	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both FullStory and Salesforce Service Cloud offer a Free Trial.

FullStory is designed for Large Enterprises, Medium Business and Small Business.

Salesforce Service Cloud is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Salesforce Service Cloud begins at $25/user/month when yearly, while pricing details for FullStory are unavailable.

Some top alternatives to FullStory includes VWO Insights, VWO FullStack, Crazy Egg, Lucky Orange, Hotjar, Mouseflow, Email Heatmaps, Inspectlet, PinPut, ClickStory, WebForce Analytics and Steel Analytics.

Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, Help Scout, UseDesk, LabiDesk, AzureDesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

FullStory vs Salesforce Service Cloud vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

FullStory

Salesforce Service Cloud

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do FullStory, Salesforce Service Cloud, Zendesk Support and Zoho Desk Compare on Features?

Total Features

Unique Features

What Do FullStory, Salesforce Service Cloud, Zendesk Support and Zoho Desk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

FullStory vs Salesforce Service Cloud vs Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of FullStory

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure