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9.4

Spot Score

Crazy Egg - Heat Map Software

Crazy Egg

Unlock the power of user insights.

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Crazy Egg offers custom pricing plan

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What is Crazy Egg?

With Crazy Egg, you can measure the customer experience of any web page in minutes—and then make it far better. You'll pinpoint which of your web pages work and don't work; find out how users are behaving online; and then use that information to optimize your site with design tweaks or content changes online—all for free.

Pricing

  • Crazy Egg offers custom pricing plan

  • Free Trial available

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

Crazy Egg software demo

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Crazy Egg was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Crazy Egg is best suited for

  • employee count

    Employee count: 50-500 employees.

  • industries

    Industries: Digital Marketing, E-commerce, SaaS, Web Development, and Consulting.

  • Job titles

    Job Titles: Digital Marketers, Product Managers, UX/UI Designers, E-commerce Managers, and Business Analysts.

Benefits of using Crazy Egg

  • Visual Insights: With Crazy Egg, I can easily see where visitors click on my website, allowing me to understand their behavior in a visually intuitive way. This helps in optimizing layout and design for better user engagement.

  • Heatmaps & Scrollmaps: By utilizing heatmaps and scrollmaps, managers like you can identify which areas of your pages attract the most attention. This insight is invaluable for prioritizing content placement and enhancing user experience.

  • A/B Testing Made Easy: Crazy Egg simplifies A/B testing, enabling administrators to experiment with different page elements effortlessly. This means you can make data-driven decisions that lead to higher conversion rates without the guesswork.

Crazy Egg Features

Explanation of Crazy Egg Key Features

  • Form Testing

    Form Testing in Crazy Egg allows users to analyze how visitors interact with forms on their website. This feature provides insights into which fields are causing drop-offs, identifying potential barriers in the user experience. By understanding which parts of a form are confusing or time-consuming for users, businesses can streamline their forms to improve completion rates. This ultimately leads to higher conversion rates and a better overall user experience, addressing the common challenge of abandoned forms.

  • Funneling

    The Funneling feature helps businesses visualize the steps users take before completing a desired action, such as making a purchase or signing up for a newsletter. By tracking user progress through defined stages, organizations can pinpoint where users drop off in the conversion process. This capability enables managers to identify weaknesses in their sales funnel and optimize each stage, ultimately driving more conversions and maximizing revenue potential.

  • Real-time View

    With the Real-time View feature, Crazy Egg provides immediate insights into user behavior as it happens on your website. This allows managers and administrators to monitor live traffic and see how visitors are interacting with various elements of their site at any given moment. By understanding real-time user engagement, businesses can quickly respond to issues or capitalize on opportunities, ensuring that they maintain an optimal user experience and address any immediate challenges effectively.

  • Filtered Results

    The Filtered Results feature enables users to segment data based on specific criteria, such as traffic source, device type, or user behavior. This granularity allows businesses to focus on particular segments of their audience and understand how different groups interact with their site. By analyzing these filtered results, companies can tailor their marketing strategies and website design to meet the unique needs of each audience segment, thereby enhancing engagement and conversion rates while efficiently addressing diverse business challenges.

  • Session Recording

    Session Recording captures individual user sessions on your website, allowing you to watch how visitors navigate through your pages. This feature provides invaluable insights into user behavior patterns, helping identify friction points or confusing elements that may hinder the customer journey. By reviewing these recordings, businesses can make informed adjustments to enhance usability and satisfaction, effectively solving issues related to poor user experience and increasing overall conversion rates.

  • A/B Testing

    A/B Testing is a powerful feature that allows businesses to compare two versions of a webpage to determine which one performs better in terms of conversions or engagement. By running controlled experiments, organizations can test different headlines, layouts, or calls-to-action to see what resonates most with their audience. This data-driven approach helps eliminate guesswork in decision-making processes and provides clear insights into user preferences, ultimately leading to more effective marketing strategies and improved conversion outcomes.

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Why users might consider alternative to Crazy Egg?

  • Users may seek alternatives due to budget constraints, as Crazy Egg's pricing can be a consideration for startups and small businesses looking for cost-effective analytics solutions without compromising functionality.

  • Some users might find the interface or user experience of Crazy Egg less intuitive, prompting them to explore options that offer a more user-friendly design or streamlined navigation for easier data interpretation.

  • Businesses with specific needs, such as advanced reporting features or integration capabilities with other tools, might find Crazy Egg lacking and look for alternatives that better align with their unique requirements.

  • Users may also consider alternatives if they require more robust customer support options, as responsive assistance can significantly impact the effectiveness of using an analytics tool in a fast-paced environment.

  • Lastly, those who prioritize comprehensive heat mapping and session recording features may seek alternatives that provide additional functionalities or greater customization options to enhance their user experience analysis.

Crazy Egg Reviews & Ratings

4.3

Very Good

Based on 312 ratings & 135 reviews

Rating Distribution

Excellent

(90)

Very Good

(34)

Good

(4)

Poor

(4)

Terible

(3)

Expert's Review

Crazy Egg is a valuable tool for understanding user behavior and optimizing conversions. Users appreciate the variety of reports that provide insights into how users interact with their pages, helping to enhance user experience and increase conversions. The heat mapping feature stands out as a favorite, offering a clear visual representation of user ...Read more

Crazy Egg pros and cons

  • Provides valuable insights through heat maps and user behavior analysis, aiding in optimization efforts.

  • Excellent customer support, responsive and professional, going above and beyond for users.

  • Intuitive and user-friendly interface, making it easy to analyze data without technical expertise.

  • Offers a variety of tools for experimentation and data analysis, complemented with responsive support.

  • Setup and customization of snapshots may be complex for users, especially with advanced tracking requirements.

  • Limited customization options in pricing plans, additional feature offerings could be beneficial.

User Review

EC

Elicia C

11/27/23

5 out of 5

"Great tool for understanding user behavior"

What do you like best about Crazy Egg? I found the variety of reports really helpful to understand how users interacted with my pages. Definitely ...

Read more

NB

Nikola B

07/13/23

5 out of 5

"Great tool"

What do you like best about Crazy Egg? The heat maps are awesome to understand users behaviour What do you dislike about Crazy Egg? there is nothing ...

Read more

VS

Viktors Svecovs

08/08/22

5 out of 5

BEST CUSTOMER SUPPORT I EVER SEEN

BEST CUSTOMER SUPPORT I EVER SEEN I was truly amazed by how responsive and professional CrazyEgg's customer service is. I subscribed for free trial ...

Read more

RL

Roberts L

05/16/22

5 out of 5

"Awesome experience so far"

What do you like best about Crazy Egg? Crazy Egg throughly offers all the necessary tools to experiment around and then analyse the data. On top of ...

Read more

Crazy Egg Customers

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Crazy Egg Support

Customer Service

Online

Location

La Mirada, California

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Crazy Egg is a Heat Map Software. Crazy Egg offers Form Testing, Funneling, Real-time View, Filtered Results, Session Recording and many more functionalities.

Some top alternatives to Crazy Egg includes VWO Insights, VWO FullStack, Lucky Orange, Hotjar and Steel Analytics.

Yes, Crazy Egg provides API.

No, Crazy Egg doesn't provide mobile app.

Crazy Egg is located in La Mirada, California

Crazy Egg offers Free Trial, Quotation Based pricing models

We don't have information regarding integrations of the Crazy Egg as of now.

The starting price is not disclosed by Crazy Egg. You can visit Crazy Egg pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.