9.4
Spot Score
Crazy Egg Review: Is It The Right Heat Map Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRCrazy Egg offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Crazy Egg
Crazy Egg is a heat map software primarily used by digital marketers, product managers, and UX/UI designers in medium-sized businesses (50-500 employees). With a rating of 4.3/5 from 312 reviews, it is broadly validated, indicating general satisfaction among users.
The software excels in providing valuable insights through heat maps and user behavior analysis, which aids in optimizing conversion rates. Users also commend its intuitive and user-friendly interface, allowing for data analysis without needing technical expertise. However, setting up and customizing snapshots can be complex, particularly for those with advanced tracking needs.
Quick facts about Crazy Egg
What is Crazy Egg?
With Crazy Egg, you can measure the customer experience of any web page in minutes—and then make it far better. You'll pinpoint which of your web pages work and don't work; find out how users are behaving online; and then use that information to optimize your site with design tweaks or content changes online—all for free.
Pricing
Crazy Egg offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Crazy Egg Software Demo
Crazy Egg was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Crazy Egg
- Use cases
- Digital Marketing, E-commerce, SaaS
- Team types
- Digital Marketers, Product Managers
- Company size
- 50-500 employees, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Crazy Egg
Provides valuable visual insights through heatmaps and user behavior analysis
Intuitive and user-friendly interface accessible without technical expertise
Excellent and responsive customer support
Is Crazy Egg right for you?
Best for visualizing user behavior to optimize web page conversions effectively.
Choose Crazy Egg if
- You need detailed heatmaps combined with easy A/B testing capabilities.
- Your team includes digital marketers, product managers, or UX/UI designers.
- You want strong, responsive customer support to assist with setup and usage.
Consider alternatives if
- You require highly customizable or transparent pricing plans.
- You prefer a simple plug-and-play tool without technical setup complexity.
What buyers should know before shortlisting Crazy Egg
Crazy Egg is a valuable tool for understanding user behavior and optimizing conversions. Users appreciate the variety of reports that provide insights into how users interact with their pages, helping to enhance user experience and increase conversions.
The heat mapping feature stands out as a favorite, offering a clear visual representation of user behavior. Despite the positive feedback, some users mention minor drawbacks, such as the need to manually set up snapshots after page changes and the pricing being on the higher side.
Nonetheless, the exceptional customer support has been highlighted as a major strength, with users praising the responsive and professional service. Overall, Crazy Egg excels in providing essential tools for experimentation and data analysis, with a user-friendly interface and top-notch customer support.
While some users desire more pricing options, the product's effectiveness in tracking user behavior and guiding website improvements remains a key benefit for marketers and businesses.
Crazy Egg pros and cons
- Crazy Egg pros
Provides valuable visual insights through heatmaps and user behavior analysis
Intuitive and user-friendly interface accessible without technical expertise
Excellent and responsive customer support
- Crazy Egg cons
Setup and customization of snapshots can be complex, especially for advanced tracking
Application glitches and inconsistencies in loading times reported by some users
Ready to try it?
Get started with Crazy Egg
Start your free trial — no credit card required.
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Compare Crazy Egg side-by-side with top Heat Map Software alternatives.
What is the pricing of Crazy Egg?
Crazy Egg uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Crazy Egg reviews and ratings
Buyer sentiment
Overall positive sentiment highlighting valuable user behavior insights and excellent support, tempered by some technical and pricing concerns.
What buyers like
- Ease of use
- Customer support
- Heatmap visualization
Common complaints
- Setup complexity
- Application glitches
What users are saying
EC
Elicia C
11/27/23
"Great tool for understanding user behavior"
What do you like best about Crazy Egg? I found the variety of reports really helpful to understand how users interacted with my pages. Definitely ...
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NB
Nikola B
07/13/23
"Great tool"
What do you like best about Crazy Egg? The heat maps are awesome to understand users behaviour What do you dislike about Crazy Egg? there is nothing ...
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VS
Viktors Svecovs
08/08/22
BEST CUSTOMER SUPPORT I EVER SEEN
BEST CUSTOMER SUPPORT I EVER SEEN I was truly amazed by how responsive and professional CrazyEgg's customer service is. I subscribed for free trial ...
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RL
Roberts L
05/16/22
"Awesome experience so far"
What do you like best about Crazy Egg? Crazy Egg throughly offers all the necessary tools to experiment around and then analyse the data. On top of ...
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T
Tim
11/30/21
This thing is purely awesome!
PROS: We were able to acquire valuable insights from it. We get to know what users are currently up to. We have an idea at what point they'll reach ...
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CR
Chris R
11/19/21
Crazy Egg provided us with great…
Crazy Egg provided us with great customer support and a solid product. 5 stars
What are the features of Crazy Egg?
A/B Testing is a powerful feature that allows businesses to compare two versions of a webpage to determine which one performs better in term…
The Filtered Results feature enables users to segment data based on specific criteria, such as traffic source, device type, or user behavior…
Form Testing in Crazy Egg allows users to analyze how visitors interact with forms on their website. This feature provides insights into whi…
The Funneling feature helps businesses visualize the steps users take before completing a desired action, such as making a purchase or signi…
With the Real-time View feature, Crazy Egg provides immediate insights into user behavior as it happens on your website. This allows manager…
Session Recording captures individual user sessions on your website, allowing you to watch how visitors navigate through your pages. This fe…
Crazy Egg security and data handling
Key compliance certifications and security features for IT and security teams evaluating Crazy Egg.
Certifications
Security features
Developer & data
Alternatives to Crazy Egg
Why buyers keep looking beyond Crazy Egg
Users may seek alternatives due to budget constraints, as Crazy Egg's pricing can be a consideration for startups and small businesses looking for cost-effective analytics solutions without compromising functionality.
Some users might find the interface or user experience of Crazy Egg less intuitive, prompting them to explore options that offer a more user-friendly design or streamlined navigation for easier data interpretation.
Businesses with specific needs, such as advanced reporting features or integration capabilities with other tools, might find Crazy Egg lacking and look for alternatives that better align with their unique requirements.
Users may also consider alternatives if they require more robust customer support options, as responsive assistance can significantly impact the effectiveness of using an analytics tool in a fast-paced environment.
Lastly, those who prioritize comprehensive heat mapping and session recording features may seek alternatives that provide additional functionalities or greater customization options to enhance their user experience analysis.
Crazy Egg Customers
Crazy Egg Support Options
Frequently Asked Questions About Crazy Egg
Common questions buyers ask before choosing Crazy Egg.
Crazy Egg is a Heat Map Software. Crazy Egg offers Form Testing, Funneling, Real-time View, Filtered Results, Session Recording and many more functionalities.
Crazy Egg is a strong fit if: You need detailed heatmaps combined with easy A/B testing capabilities.; Your team includes digital marketers, product managers, or UX/UI designers.. Consider alternatives if: You require highly customizable or transparent pricing plans.; You prefer a simple plug-and-play tool without technical setup complexity..
Buyers commonly note the following limitations of Crazy Egg: Setup and customization of snapshots can be complex, especially for advanced tracking; Application glitches and inconsistencies in loading times reported by some users; Pricing plans have limited customization and can be on the higher side.
Some top alternatives to Crazy Egg includes VWO Insights, VWO FullStack, Lucky Orange, Hotjar and Steel Analytics.
Crazy Egg offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by Crazy Egg. You can visit Crazy Egg pricing page to get the latest pricing.
Ready to try it?
Get started with Crazy Egg
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].