Freshservice vs Freshrelease vs Quickbase vs Smartsheet Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Freshrelease
Starting at Contact for pricing
- Free Trial
- Freelancers
- Large Enterprises
Freshrelease is an easy-to-use and powerful cloud based project management software tool that let you manage projects on the go. It allows you to effectively track, manage, communicate and report all your projects. With…
Quickbase
Starting at $35 /user/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Quickbase is a no-code project management platform that empowers teams to build, automate, and optimize workflows without complex coding. Designed for businesses of all sizes, it enables users to create custom applicatio…
Smartsheet
Starting at $9 /month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Smartsheet is a dynamic project management tool that simplifies tracking and planning for teams of all sizes. Offering a user-friendly interface, it’s designed to adapt to your unique workflows, whether you're managing s…
Freshrelease leads on user satisfaction with a 5.0-star rating across 1 reviews.
Freshservice vs Freshrelease vs Quickbase vs Smartsheet — at a glance
| Feature | Freshservice | Freshrelease | Quickbase | Smartsheet |
|---|---|---|---|---|
| Rating | 4.4 / 5 | 5.0 / 5 | 4.2 / 5 | 4.1 / 5 |
| Reviews | 1,491 | 1 | — | 8,464 |
| Starting price | $19 /User/Month | Contact for pricing | $35 /user/month | $9 /month |
| Free trial | Yes | Yes | Yes | Yes |
| Free version | No | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers, Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Service Desk Software | Project Management Software | Project Management Software | Project Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | — | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | 24/7 (Live rep), Online, Business Hours | Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | — | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | — | Global | US |
Key differences between Freshservice and Freshrelease
- Pricing: Freshservice starts at $19 /User/Month. Freshrelease pricing is not publicly listed.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while Freshrelease targets Freelancers and Large Enterprises.
- User satisfaction: Freshrelease scores higher with a 5.0-star average.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Freshrelease supports SaaS/Web/Cloud.
Compare Freshservice vs Freshrelease vs Quickbase vs Smartsheet — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | FreshreleaseDiscontinued Visit website Visit Website |
Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Freelancers, Large Enterprises, Medium Business
Best for building custom no-code workflows in medium to large enterprises.
- You need to rapidly create tailored project management apps without coding.
- Your team requires strong workflow automation to reduce manual tasks.
- You want seamless integration with tools like Salesforce and Slack.
- You are a freelancer or very small team needing simple task management.
- You prefer out-of-the-box project management without customization or complexity.
Best for teams needing customizable, spreadsheet-style project management with automation.
- You require flexible workflows adaptable to complex project plans and diverse teams.
- You want strong project management features like Gantt charts, dashboards, and resource tracking.
- You value automation to reduce manual errors and save time in project execution.
- Your team needs extensive offline functionality due to unreliable internet access.
- You prefer simple, ready-to-use workflows without investing time in customization or training.
Freshservice typically suits Freelancers / Consultants and Large Enterprises. Freshrelease tends to fit Freelancers and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | Freshrelease is an easy-to-use and powerful cloud based project management software tool that let you manage projects on the go. It allows you to effectively track, manage, communicate and ... Read More about Freshrelease | Quickbase is a no-code project management platform that empowers teams to build, automate, and optimize workflows without complex coding. Designed for businesses of all sizes, it enables ... Read More about Quickbase | Smartsheet is a dynamic project management tool that simplifies tracking and planning for teams of all sizes. Offering a user-friendly interface, it’s designed to adapt to your unique ... Read More about Smartsheet |
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Spotsaas ScoreWhat's this? ↗ | Not Available | 9.8/10 | 9.8/10 | |
User RatingsBased on verified Spotsaas reviews | ||||
Best Company Size | Small BusinessMedium Business | — | 50-1,000 employeesMedium to Large Enterprises | 50-500 employees501-5,000 employees |
Get pricing help | Visit website |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
No key benefits available yet.
- Empower Your Team: Quickbase allows teams to build custom applications without needing extensive coding skills, enabling them to streamline workflows and enhance productivity. I’ve seen firsthand how this democratizes app development, letting everyone contribute.
- Rapid Deployment: With Quickbase, you can quickly create and deploy applications tailored to your business needs. This means you can respond to changing market conditions or internal requirements faster than ever before, ensuring you stay ahead of the competition.
- Seamless Integration: The platform integrates effortlessly with existing tools and systems, allowing your organization to maintain its current infrastructure while enhancing capabilities. This flexibility ensures that users can leverage their favorite tools without disruption.
- Streamlined Collaboration: With Smartsheet, teams can easily collaborate in real-time, ensuring that everyone is on the same page. I’ve seen how this fosters transparency and accountability within projects, making it easier for managers to keep track of progress.
- Customizable Dashboards: Smartsheet offers customizable dashboards that allow you to visualize project data at a glance. This feature empowers executives to make informed decisions quickly, as they can monitor key metrics without digging through extensive reports.
- Automation Capabilities: By automating repetitive tasks, Smartsheet saves time and reduces errors. Administrators will appreciate how this feature allows them to focus on higher-value activities rather than getting bogged down with manual processes.
Best fit
No best-fit guidance available yet.
No best-fit guidance available yet.
- 50 to 1,000 employees
- SaaS, Consulting, Fintech, and Revtech
- Project Managers, Business Analysts, Operations Managers, and IT Administrators
- 50-5,000 employees.
- Industries include Project Management, IT Services, Marketing Technology (Martech), Financial Technology (Fintech), Consulting, and SaaS.
- Typical users are Project Managers, Operations Managers, Marketing Coordinators, IT Directors, and Business Analysts.
Reasons buyers look elsewhere
No alternatives guidance available yet.
No alternatives guidance available yet.
- Users may seek alternatives to Quickbase due to its pricing structure, which some find to be on the higher side compared to other low-code platforms that offer similar functionalities at a more competitive rate.
- Organizations requiring advanced features or integrations might explore alternatives that provide more robust capabilities, particularly in areas like data analytics or third-party software connectivity.
- Teams looking for a more user-friendly interface may consider other options, especially if they find Quickbase's learning curve steep for non-technical users or new team members.
- Users may seek alternatives to Smartsheet due to budget constraints, as some organizations find more cost-effective project management solutions that fit their needs without compromising essential features.
- Teams looking for specialized tools might consider alternatives that offer specific functionalities tailored for industries like construction or software development, which may not be as robust in Smartsheet.
- Some users may desire a more intuitive user interface and simpler navigation, leading them to explore alternatives that prioritize ease of use and require less training for team members.
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How do Freshservice, Freshrelease, Quickbase and Smartsheet Compare on Features?
Total Features | 0 Features | 11 Features | 10 Features | 21 Features |
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Unique Features | No features | No unique features | No unique features | No unique features |
Get Quote | Visit website |
Compare Freshservice, Freshrelease, Quickbase and Smartsheet on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Visit website |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | — |
Freshservice vs Freshrelease vs Quickbase User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |||
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Rating Distribution | No reviews available for this product | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 3 reviews, with consistently positive feedback. | Buyer sentiment Overall positive sentiment highlights Quickbase's flexibility and automation, though some users note usability challenges. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Smartsheet’s flexibility, collaboration features, and powerful project management tools, tempered by concerns about learning curve and offline limitations. What buyers like
Common complaints
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Pros and Cons |
| No pros or cons available for this product |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  vroom  Cordant  Addison Lee |  T2  Pando |  Amazon  P and G  Fresenius |  Pfizer  Whirlpool  Western Digital |
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Media and Screenshots
Screenshots |  7 Screenshots |  4 Screenshots |
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Videos |  4 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Project Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or Freshrelease?
- Freshrelease edges out the other on user ratings (5.0 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and Freshrelease offer a free trial?
- Yes, both Freshservice and Freshrelease offer a free trial.
- What is the starting price of Freshservice vs Freshrelease?
- Freshservice starts at $19 /User/Month. Freshrelease starts at Contact for pricing.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.
- What are the top alternatives to Freshrelease?
- Top alternatives to Freshrelease include Quickbase , Smartsheet, ClickUp, Basecamp, Trello.