Freshdesk vs Kayako vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk (722) Get Quote Get Quote	Kayako (195) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More	Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Not Available
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.5/10	9.2/10
User Ratings	4 (5374)	3.5 (262)
	Get Quote	Get Quote

Software Demo

Demo

How do Freshdesk, Kayako, Zendesk Support and Zoho Desk Compare on Features?

Total Features	16 Features	16 Features
Unique Features
	Get Quote	Get Quote

What Do Freshdesk, Kayako, Zendesk Support and Zoho Desk Cost?

Pricing Option
Starting From	$15 , Billed Yearly	Not Available
Pricing Plans	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans	ESSENTIAL Custom Get Started Advanced Ticketing System Unlimited AI Suggested Responses Knowledge Base Audit Show more + ENTERPRISE Custom Get Started Everything in Essential + Fully Autonomous Resolutions Ticket Summaries Show more +
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Freshdesk vs Kayako vs Zendesk Support User Reviews & Rating Comparison

User Ratings	4 (based on 5374 reviews)	3.5 (based on 262 reviews)
Rating Distribution	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56	Excellent 89 Very Good 73 Good 11 Poor 4 Terible 18
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Freshdesk	Pros and Cons of Kayako
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Salesforce Marketing Cloud Account Engagement (formerly Pardot)

List of Customers

Customers	Pearson Bridgestone Kern High School District	Kayako_customers_0 Kayako_customers_1 Kayako_customers_2

Media and Screenshots

Screenshots	6 Screenshots	3 Screenshots
Videos	3 Videos	2 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshdesk and Kayako offer a Free Trial.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Kayako is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for Kayako are unavailable.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Some top alternatives to Kayako includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Deskero, Teamwork Desk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, CRMdesk, Sitehelpdesk, LabiDesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshdesk vs Kayako vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

Freshdesk

Kayako

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Freshdesk, Kayako, Zendesk Support and Zoho Desk Compare on Features?

Total Features

Unique Features

What Do Freshdesk, Kayako, Zendesk Support and Zoho Desk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Freshdesk vs Kayako vs Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Freshdesk

Pros and Cons of Kayako

Positive Reviews

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure