Five9 vs ice Contact Center Comparison
Five9
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, advanced queuing and escalation poli…
ice Contact Center
Starting at Contact for pricing
- Large Enterprises
- Medium Business
The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer service initiatives. The real-time na…
Five9 leads on user satisfaction with a 4.1-star rating across 1,416 reviews.
Five9 vs ice Contact Center — at a glance
| Feature | Five9 | ice Contact Center |
|---|---|---|
| Rating | 4.1 / 5 | 4.0 / 5 |
| Reviews | 1,416 | 6 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | — |
| Data residency | Global | US |
Key differences between Five9 and ice Contact Center
- User satisfaction: Five9 scores higher with a 4.1-star average.
- Deployment: Five9 supports SaaS/Web/Cloud, Mobile - iOS; ice Contact Center supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Five9 vs ice Contact Center — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for enterprise contact centers needing advanced multichannel and escalation features.
- You require robust multichannel customer engagement across devices and locations.
- Your contact center needs advanced call queuing and escalation policies.
- You want automated business rules to ensure consistent customer experience.
- You are a very small business with minimal call volume and simple needs.
- You need a low-cost, out-of-the-box solution with minimal setup complexity.
Large Enterprises, Medium Business, Small Business
Five9 typically suits Large Enterprises and Medium Business. ice Contact Center tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, ... Read More about Five9 | The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer ... Read More about ice Contact Center |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Five9 and ice Contact Center on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Plans |
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Five9 User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally appreciate Five9's robust features and multichannel capabilities but note complexity and pricing opacity as drawbacks. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 10 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Bsi financial services  Englishtown  Invenio Solutions |  BobBarker  Magnatek  Elections Ontario |
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Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. |
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Videos |  2 Videos |  1 Videos |
Top Alternatives to Five9 and ice Contact Center in 2026
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Five9 or ice Contact Center?
- Five9 edges out the other on user ratings (4.1 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Five9 and ice Contact Center offer a free trial?
- Neither Five9 nor ice Contact Center currently lists a free trial.
- What is the starting price of Five9 vs ice Contact Center?
- Five9 starts at Contact for pricing. ice Contact Center starts at Contact for pricing.
- What are the top alternatives to Five9?
- Top alternatives to Five9 include Novanet Cloud Contact Center, Call Center Studio, Salesforce Service Cloud, Dialpad Contact Center, VCC Live.
- What are the top alternatives to ice Contact Center?
- Top alternatives to ice Contact Center include FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center.