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Dialpad Contact Center vs Voximplant Kit Comparison

Last updated:

Dialpad Contact Center

4.5(111 reviews)

Starting at $75 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.…

View PricingRead Reviews

Voximplant Kit

4.8(5 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Voximplant is a cloud based contact center operations software that provides the necessary tools to build, deploy, and operate complete contact centers. Voximplant enables companies to handle customer requests in a fast…

View PricingRead Reviews

Voximplant Kit leads on user satisfaction with a 4.8-star rating across 5 reviews.

Dialpad Contact Center vs Voximplant Kit — at a glance

FeatureDialpad Contact CenterVoximplant Kit
Rating4.5 / 54.8 / 5
Reviews1115
Starting price$75 /User/MonthContact for pricing
Free trial Yes No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryContact Center Operations SoftwareContact Center Operations Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud
API—Available
Support modesOnlineOnline
CertificationsSOC 2, HIPAA, GDPRGDPR
Data residencyGlobalGlobal

Key differences between Dialpad Contact Center and Voximplant Kit

  • Pricing: Dialpad Contact Center starts at $75 /User/Month. Voximplant Kit pricing is not publicly listed.
  • Free trial: Dialpad Contact Center offers a free trial; Voximplant Kit does not.
  • User satisfaction: Voximplant Kit scores higher with a 4.8-star average.
  • Deployment: Dialpad Contact Center supports SaaS/Web/Cloud; Voximplant Kit supports SaaS/Web/Cloud.

Dialpad Contact Center vs Voximplant Kit — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

Dialpad Contact Center - Contact Center Operations Software

Dialpad Contact Center

(35)
Talk to an expert
Talk to an expert
Voximplant Kit - Contact Center Operations Software

Voximplant Kit

(10)
Talk to an expert
Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Dialpad Contact Center

Best for AI-driven coaching and global collaboration in contact centers.

Choose if
  • You need AI-powered insights to enhance agent coaching and performance tracking.
  • Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
  • Your organization operates a medium to large contact center with global teams needing collaboration.
Consider alternatives if
  • You are a very small business with minimal call volume and no dedicated contact center team.
  • You require transparent, publicly available pricing and a simple setup process for smaller teams.

Voximplant Kit

Best for mid-to-large contact centers needing multi-channel, integrated customer support.

Choose if
  • You require real-time integration with existing ERP/CRM systems for seamless workflows.
  • Your contact center handles customer requests across multiple communication channels.
  • You want an intuitive self-service customer care package to expand support capacity.
Consider alternatives if
  • You are a very small business with minimal customer support needs.
  • You lack existing ERP/CRM systems and need out-of-the-box solutions without complex integration.

Dialpad Contact Center: Best for AI-driven coaching and global collaboration in contact centers. Voximplant Kit: Best for mid-to-large contact centers needing multi-channel, integrated customer support.

Description

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and ... Read More about Dialpad Contact Center

Voximplant is a cloud based contact center operations software that provides the necessary tools to build, deploy, and operate complete contact centers. Voximplant enables companies to ... Read More about Voximplant Kit

Entry Level Pricing

  • Starts from $75
  • Not Available

Free Trial Availability

  • No free trial

User Ratings

Based on verified Spotsaas reviews

4.5

(111)

4.8

(5)

Best Company Size

Medium BusinessLarge Enterprises
51-500 employees500+ employees
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

Dialpad Contact Center has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

Compare Dialpad Contact Center and Voximplant Kit on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $75
      • Not Available

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      Dialpad Contact Center pricing
      Voximplant Kit pricing
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes
      —

      HIPAA

      ✓ Yes
      —

      GDPR

      ✓ Yes
      ✓ Yes

      Single Sign-On (SSO)

      ✓ Yes
      —

      Multi-Factor Auth (MFA)

      ✓ Yes
      —

      Data Encryption

      ✓ Yes
      ✓ Yes

      Audit Logs

      ✓ Yes
      —

      Data Residency

      🌐 Global
      🌐 Global

      Dialpad Contact Center User Reviews & Rating Comparison

      User Ratings

      4.5

      (based on 111 reviews)

      4.8

      (based on 5 reviews)

      Rating Distribution

      31

      3

      0

      1

      0

      10

      0

      0

      0

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity.

      What buyers like

      • AI-powered coaching and analytics
      • Improved customer satisfaction tracking
      • Enhanced team collaboration

      Common complaints

      • Opaque pricing structure
      • Complex setup process

      Buyer sentiment

      Overall positive sentiment with high satisfaction but limited review volume.

      What buyers like

      • Integration capabilities
      • Multi-channel support
      • Ease of use in customer care

      Common complaints

      • Pricing transparency
      • Limited user feedback

      Pros and Cons

      • AI-powered customer intelligence enhances coaching and performance tracking

      • Simplifies monitoring of customer satisfaction and adherence to best practices

      • Supports global collaboration across contact center teams

      • Pricing details are not publicly available, requiring sales engagement

      • May be complex to set up for smaller teams without dedicated resources

      • Real-time integration with existing ERP/CRM systems

      • Multi-channel customer request handling

      • Intuitive self-service customer care package

      • Pricing is quotation based and not publicly available

      • Limited publicly available user feedback due to low rating count

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      List of Customers

      Customers

      Wework

      Wework

      UBER

      UBER

      TED

      TED

      Leroy Merlin

      Leroy Merlin

      Hyundai

      Hyundai

      Burger King

      Burger King

      Media and Screenshots

      Screenshots

      Dialpad Contact Center

      3 Screenshots

      No screenshots available.

      Videos

      No videos available.

      video-0

      3 Videos

      Top Alternatives to Dialpad Contact Center and Voximplant Kit in 2026

      Alternatives

      Call Center Studio - Call Center Software
      Call Center Studio

      4.7

      UJET - Contact Center Operations Software
      UJET

      4.7

      Zultys MXIE - Contact Center Operations Software
      Zultys MXIE

      3.9

      uContact - Call Center Software
      uContact

      4.9

      Call Center Studio - Call Center Software
      Call Center Studio

      4.7

      UJET - Contact Center Operations Software
      UJET

      4.7

      Expand your shortlist

      Add another option to compare side by side

      Search by product name to compare pricing, fit, and buyer feedback in one view.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Dialpad Contact Center or Voximplant Kit?
      Voximplant Kit edges out the other on user ratings (4.8 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Dialpad Contact Center and Voximplant Kit offer a free trial?
      Dialpad Contact Center offers a free trial. Voximplant Kit does not.
      What is the starting price of Dialpad Contact Center vs Voximplant Kit?
      Dialpad Contact Center starts at $75 /User/Month. Voximplant Kit starts at Contact for pricing.
      What are the top alternatives to Dialpad Contact Center?
      Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.
      What are the top alternatives to Voximplant Kit?
      Top alternatives to Voximplant Kit include uContact, Call Center Studio, UJET, Dialpad Contact Center, VCC Live.

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