Crisp vs HelpOnClick vs ZoomInfo Chat Comparison
Crisp
Starting at $25 /User/Month
- Free Trial
- Individuals
- Freelancers / Consultants
Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the abi…
HelpOnClick
Starting at $7.20 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing HelpOnClick - the ultimate solution for website owners to turn visitors into paying customers and increase retention by 40%. With just an internet connection and a PC or mobile device, users can stay connecte…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Crisp leads on user satisfaction with a 4.3-star rating across 144 reviews.
Crisp vs HelpOnClick vs ZoomInfo Chat — at a glance
| Feature | Crisp | HelpOnClick | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.3 / 5 | 3.6 / 5 | — |
| Reviews | 144 | 2 | — |
| Starting price | $25 /User/Month | $7.20 /User/Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Individuals, Freelancers / Consultants, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | — | SOC 2 |
| Data residency | US | US | US |
Key differences between Crisp and HelpOnClick
- Pricing: Crisp starts at $25 /User/Month, while HelpOnClick starts at $7.20 /User/Month.
- Target audience: Crisp is built for Individuals and Freelancers / Consultants, while HelpOnClick targets Large Enterprises and Medium Business.
- User satisfaction: Crisp scores higher with a 4.3-star average.
- Deployment: Crisp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; HelpOnClick supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Crisp vs HelpOnClick vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best live chat for SMBs needing easy, feature-rich customer support.
- You run a small to medium business with 1-500 employees.
- You want a simple, intuitive interface with multi-channel communication.
- You value unique features like Magic Browse for visual customer insights.
- Your enterprise requires extensive chatbox visual customization options.
- You need advanced email marketing tools such as A/B testing and scheduling.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Crisp typically suits Individuals and Freelancers / Consultants. HelpOnClick tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors ... Read More about Crisp | Introducing HelpOnClick - the ultimate solution for website owners to turn visitors into paying customers and increase retention by 40%. With just an internet connection and a PC or mobile ... Read More about HelpOnClick | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.7/10 | 8.9/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | 1–200 Employee | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Quick and Easy Setup: HelpOnClick offers an intuitive setup process that allows businesses to integrate live chat into their websites within minutes, requiring no coding skills.
- Cross-Platform Accessibility: The software is accessible via web browsers, desktop applications for Windows and Mac, and mobile applications for Android and iOS, enabling support teams to assist customers from various devices.
- Proactive Customer Engagement: Features like manual and automated chat invitations, visitor monitoring, and a virtual agent help businesses engage with customers proactively, potentially increasing conversion rates.
No key benefits available yet.
Best fit
No best-fit guidance available yet.
- 1–200 Employee
- E-commerce, Real Estate, Education, IT Services, Healthcare
- Customer Support Representative, Sales Associate, IT Support Specialist, Marketing Coordinator
No best-fit guidance available yet.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- While HelpOnClick integrates with platforms like Zoho CRM and Microsoft Dynamics CRM, users have reported challenges in integrating with other CRM systems, potentially limiting seamless data synchronization across tools.
- While HelpOnClick offers mobile applications for Android and iOS, some users have noted that the iOS app is "coming soon," which may affect businesses relying on iOS devices for customer support.
- A user reported that HelpOnClick did not work well with Google Chrome, which could be a significant drawback for businesses whose teams prefer or rely on Chrome for daily operations.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Crisp, HelpOnClick and ZoomInfo Chat Compare on Features?
Total Features | 10 Features | 22 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Crisp, HelpOnClick and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Crisp vs HelpOnClick User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, strong customer support, and rich feature set, tempered by some navigation and customization limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 10 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Rakuten  Mailjet  Airfrance | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. |  3 Screenshots |
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Videos |  2 Videos |  4 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Crisp or HelpOnClick?
- Crisp edges out the other on user ratings (4.3 vs 3.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Crisp and HelpOnClick offer a free trial?
- Yes, both Crisp and HelpOnClick offer a free trial.
- What is the starting price of Crisp vs HelpOnClick?
- Crisp starts at $25 /User/Month. HelpOnClick starts at $7.20 /User/Month.
- What are the top alternatives to Crisp?
- Top alternatives to Crisp include ZoomInfo Chat, LiveChat, LiveEngage, Pure Chat, DeskMoz.
- What are the top alternatives to HelpOnClick?
- Top alternatives to HelpOnClick include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Crisp.