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Compare CloudTalk vs CloudCall

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CloudCall - Contact Center Operations Software
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Overview

Description

CloudTalk, the call center software from InterVISTAS, helps contact centers work smarter and increase their bottom line. This cloud-Based contact center software is compatible with all ... Read More

CloudCall is the ultimate solution for businesses looking to thrive by leveraging the power of conversations. Seamlessly integrating with CRM systems, it not only unifies all interactions ... Read More

Entry Level Pricing
  • Starts from $25 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
  • No free trial
Spotsaas Score

9.6/10

Not Available

User Ratings
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Software Demo

Demo

Features

Total Features

10 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $25 , Billed Yearly
        • Not Available
        Pricing Plans
        • Starter

          • Unlimited inbound & intracompany calls

          • Click to call

          • Automated call distribution

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        • Essential

          • All Starter features, plus

          • Advanced analytics with unlimited history

          • Real-time client dashboard

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        • Expert

          • All Essential features, plus

          • Salesforce integration

          • Power Dialer, Smart Dialer

          Show more +

        • Browse all pricing plans
        • Not Available

        Other Details

        Organization Types supported
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Not Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        842

        Very Good

        342

        Good

        46

        Poor

        22

        Terible

        45

        Excellent

        36

        Very Good

        14

        Good

        0

        Poor

        1

        Terible

        5

        Expert's Review generated by AI

        Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based ...Read more

        CloudCall has received a mix of positive and constructive feedback from users in the past year. Users appreciate the ease of setup and remote work capabilities, enabling teams to work seamlessly ...Read more

        Pros and Cons
        • Easy to use interface with seamless integration for productivity tools like CRM systems.

        • Fast and responsive customer support appreciated by users for efficient issue resolution.

        • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

        • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

        • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

        • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

        • Seamless integration with CRM, enhancing productivity and data accuracy.

        • Efficient remote working capabilities, allowing calls from anywhere with CRM integration.

        • Automated call logging, saving time on manual data entry.

        • Quick and easy setup, benefiting user workflow and efficiency.

        • Lack of video calling feature, limiting communication options.

        • Issues with call quality, occasional outages, and service reliability.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Media and Screenshots

        Screenshots
        Agent Information

        3 Screenshots

        No screenshots available.

        Videos
        video-0

        2 Videos

        video-0

        3 Videos

        Alternatives

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        CloudTalk offers Free Trial, but CloudCall does not.

        CloudTalk is designed for Large Enterprises, Medium Business and Small Business.

        CloudCall is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of CloudTalk begins at $25/User/Month when Billed Yearly, while pricing details for CloudCall are unavailable.

        Some top alternatives to CloudTalk includes Nextiva, CallTools, HoduCC, Call Center Studio, Truly, Aircall, JustCall, Dialpad Contact Center, RingCentral Contact Center, VoxDesk and Squaretalk.

        Some top alternatives to CloudCall includes contactSPACE, uContact, Call Center Studio, Dialpad Contact Center, Convoso, Callision, Vonage Contact Center, RingCentral Contact Center and RingCentral Engage Digital.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].