BlackLab vs Vonage Contact Center - Which Contact Center Operations Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	BlackLab Get Quote Get Quote	Vonage Contact Center (70) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	The Black Lab Operations software offers businesses a cost-effective solution to better manage their call center operations. The software combines advanced analytics, multichannel ... Read More	Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service ... Read More
Free Trial Availability	No free trial	No free trial
User Ratings		3.3 (110)
	Get Quote	Get Quote

Software Demo

Demo

What Do BlackLab and Vonage Contact Center Cost?

Pricing Option
Pricing Plans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

BlackLab User Reviews & Rating Comparison

User Ratings	No reviews available for the product	3.3 (based on 110 reviews)
Rating Distribution	No reviews available for the product	Excellent 40 Very Good 26 Good 4 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users ...Read more
Pros and Cons	Pros and Cons of BlackLab	Pros and Cons of Vonage Contact Center Seamless integration with Salesforce, enhancing workflow efficiency for sales teams. Excellent customer service and support, providing prompt assistance and guidance during implementation. Easy to use, intuitive interface, allowing smooth operation for businesses. Reliable call connectivity and functionalities, such as SMS, chat, and call reporting. Some users find the system too technical, suggesting a better user interface for improved usability. Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.
Positive Reviews	No reviews available for the product	No reviews available for the product
		Read reviews

Media and Screenshots

Videos	3 Videos	2 Videos

Top Alternatives to BlackLab and Vonage Contact Center in 2025

Alternatives	XCALLY uContact 4.9 Call Center Studio 4.7	FIVE CRM uContact 4.9 Call Center Studio 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither BlackLab nor Vonage Contact Center offers a free trial.

BlackLab is designed for Individuals, Large Enterprises, Medium Business and Small Business.

Vonage Contact Center is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both BlackLab and Vonage Contact Center are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to BlackLab includes XCALLY, uContact, Call Center Studio, Dialpad Contact Center, VCC Live, Channels, Vonage Contact Center, RingCentral Contact Center, Whelp and MyOperator.

Some top alternatives to Vonage Contact Center includes FIVE CRM, uContact, Call Center Studio, Aircall, UJET, VCC Live, Zultys MXIE, ice Contact Center, RingCentral Contact Center and Focus Contact Center.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

BlackLab vs Vonage Contact Center - Which Contact Center Operations Software Platform Is Better in July 2025?

BlackLab

Vonage Contact Center

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Free Trial Availability

User Ratings

Software Demo

Demo

What Do BlackLab and Vonage Contact Center Cost?

Pricing Option

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

BlackLab User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of BlackLab

Pros and Cons of Vonage Contact Center

Positive Reviews

Media and Screenshots

Videos

Top Alternatives to BlackLab and Vonage Contact Center in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure