BirdEye vs Freshchat vs Comm100 Live Chat vs ZoomInfo Chat - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	BirdEye (1884) Get Quote Get Quote	Freshchat (630) Get Quote Get Quote	Comm100 Live Chat Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most ... Read More	Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different ... Read More	Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can ... Read More
Entry Level Pricing	Not Available	Starts from $15 , Billed Yearly	Starts from $29
Free Trial Availability	Free Trial available	Free Trial available	Free Trial available
Spotsaas Score	9.6/10	9.5/10	9.3/10
User Ratings	4.2 (1903)	4.5 (191)	4.5 (143)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do BirdEye, Freshchat, Comm100 Live Chat and ZoomInfo Chat Compare on Features?

Total Features	14 Features	8 Features	8 Features
Unique Features
	Get Quote	Get Quote	Get Quote

What Do BirdEye, Freshchat, Comm100 Live Chat and ZoomInfo Chat Cost?

Pricing Option
Starting From	Not Available	$15 , Billed Yearly	$29
Pricing Plans	Not Available	Free (Messaging) Get Started Chatbots (Freddy) Chatbot Analytics (Freddy) Inbox Views Show more + Growth (Messaging) Get Started Includes features of Free plan, plus Up to 2000 bot sessions/month (Free) Assignment Rules Show more + Pro (Messaging) Get Started Includes features of Growth plan, plus Up to 3000 bot sessions/month (Free) WhatsApp Business (Popular) Show more + Browse all pricing plans	Not Available
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available	Available
	Get Quote	Get Quote	Get Quote

BirdEye vs Freshchat vs Comm100 Live Chat User Reviews & Rating Comparison

User Ratings	4.2 (based on 1903 reviews)	4.5 (based on 191 reviews)	4.5 (based on 143 reviews)
Rating Distribution	Excellent 1819 Very Good 58 Good 4 Poor 1 Terible 2	Excellent 338 Very Good 271 Good 12 Poor 3 Terible 6	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	The feedback on BirdEye over the past year has been overwhelmingly positive, highlighting the exceptional support provided by the team members like Ahn, Ridhima, Piyush, and others. Customers ...Read more	Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of BirdEye Exceptional support team that guides users step-by-step and ensures they feel in control. Effective Google review system that boosts business reputation with increased visibility. Friendly and patient customer service representatives who make complex tasks easy to understand. Quick response times and prompt assistance from the support team. The richness of features may be overwhelming for new users without adequate support. Limited customization options and marketplace offerings for advanced functionalities.	Pros and Cons of Freshchat Seamless and user-friendly interface for smooth customer interactions. Easy integration with CRM and other tools. Real-time chat assistance and omnichannel support. Comprehensive view of support needs. Occasional glitches may disrupt the system flow. Limited marketplace for additional apps and connectors.	Pros and Cons of Comm100 Live Chat
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.	No Integration information available.

List of Customers

Customers	No Customers information available.	Dunzo Delivery Hero klarna	Comm100 Live Chat_customers_0 Comm100 Live Chat_customers_1 Comm100 Live Chat_customers_2

Media and Screenshots

Screenshots	8 Screenshots	5 Screenshots	No screenshots available.
Videos	3 Videos	5 Videos	2 Videos

Alternatives

Alternatives	ReviewBuzz 4.5 Podium Reputation Desk 4.8	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	ZoomInfo Chat LiveAgent 4.7 CommBox 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both BirdEye and Freshchat offer a Free Trial.

BirdEye is designed for Large Enterprises, Medium Business and Small Business.

Freshchat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

The starting price of Freshchat begins at $15/User/Month when Billed Yearly, while pricing details for BirdEye are unavailable.

Some top alternatives to BirdEye includes ReviewBuzz, Podium, Reputation Desk, Reputation.com, Trustpilot, ChatMeter, Reptrics, Reputation Studio, ReviewRev and ReviewGain.

Some top alternatives to Freshchat includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat, DeskMoz, Zendesk Chat, Intercom, Comm100 Live Chat, Smartchat and Tiledesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

BirdEye vs Freshchat vs Comm100 Live Chat vs ZoomInfo Chat - Which Tool Fits Your Business?

BirdEye

Freshchat

Comm100 Live Chat

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do BirdEye, Freshchat, Comm100 Live Chat and ZoomInfo Chat Compare on Features?

Total Features

Unique Features

What Do BirdEye, Freshchat, Comm100 Live Chat and ZoomInfo Chat Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

BirdEye vs Freshchat vs Comm100 Live Chat User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of BirdEye

Pros and Cons of Freshchat

Pros and Cons of Comm100 Live Chat

Positive Reviews

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure