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Bigin by Zoho CRM vs Kaseya BMS Comparison

Last updated:

Bigin by Zoho CRM

4.6(294 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…

Kaseya BMS

3.8(45 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Kaseya BMS is a sophisticated yet user-friendly software that makes business growth a hassle-free experience. With its assistance, businesses can manage, create, and efficiently deal with all service or ticket requests q…

Bigin by Zoho CRM leads on user satisfaction with a 4.6-star rating across 294 reviews.

Bigin by Zoho CRM vs Kaseya BMS — at a glance

FeatureBigin by Zoho CRMKaseya BMS
Rating4.6 / 53.8 / 5
Reviews29445
Starting price$7 /User/MonthContact for pricing
Free trial Yes No
Free version No No
Best forSmall BusinessLarge Enterprises, Medium Business, Small Business
CategoryCRM SoftwareCRM Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud
APIAvailableAvailable
Support modesBusiness Hours, OnlineBusiness Hours, Online
CertificationsSOC 2
Data residencyGlobalUS

Key differences between Bigin by Zoho CRM and Kaseya BMS

  • Pricing: Bigin by Zoho CRM starts at $7 /User/Month. Kaseya BMS pricing is not publicly listed.
  • Free trial: Bigin by Zoho CRM offers a free trial; Kaseya BMS does not.
  • Target audience: Bigin by Zoho CRM is built for Small Business, while Kaseya BMS targets Large Enterprises and Medium Business.
  • User satisfaction: Bigin by Zoho CRM scores higher with a 4.6-star average.
  • Deployment: Bigin by Zoho CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Kaseya BMS supports SaaS/Web/Cloud.

Bigin by Zoho CRM vs Kaseya BMS — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

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Biggest differences

Start here before you go deeper into features.

Bigin by Zoho CRM

Best for

Small Business

Kaseya BMS

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM typically suits Small Business. Kaseya BMS tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM

Kaseya BMS is a sophisticated yet user-friendly software that makes business growth a hassle-free experience. With its assistance, businesses can manage, create, and efficiently deal with ... Read More about Kaseya BMS

Entry Level Pricing

  • Starts from $7 , Billed Yearly
  • Not Available

Free Trial Availability

  • No free trial

SpotScore

What's this? ↗

9.0/10

8.4/10

User Ratings

Based on verified Spotsaas reviews

4.57

(294)

3.8

(45)
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Software Demo

Demo

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How do Bigin by Zoho CRM and Kaseya BMS Compare on Features?

Total Features

10 Features

5 Features

Unique Features

No unique features

No unique features

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Compare Bigin by Zoho CRM and Kaseya BMS on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $7 , Billed Yearly
      • Not Available

      Pricing Plans

      • Free

        • Single Pipeline

        • 500 Records

        • Instant Workflows (3)

        Show more +

      • Express

        • Includes features of Free plan, plus

        • Team Pipelines (3)

        • 50,000 Records

        Show more +

      • Premier

        • Includes features of Express Edition plan. plus

        • Team Pipelines (5)

        • 100,000 Records

        Show more +

      • Not Available

      Pricing Page

      Bigin by Zoho CRM pricing

      Pricing information not available

      Other Details

      Organization Types supported

      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals
      • Large Enterprises
      • Medium Business
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No
      ✗ No

      Data Encryption

      ✓ Yes

      Data Residency

      🌐 Global
      🇺🇸 US

      Bigin by Zoho CRM User Reviews & Rating Comparison

      User Ratings

      Rating Distribution

      204

      66

      7

      1

      1

      31

      7

      4

      1

      10

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is very strong across 279 reviews, with consistently positive feedback.

      What buyers like

      • Simple design with a short learning curve — accessible for non-technical users.
      • Pricing targets startups and small businesses with core CRM features at low cost.
      • Pipeline management and workflow automation reduce manual steps in sales processes.

      Common complaints

      • Limited integrations with social media apps and LinkedIn or Facebook ad platforms.
      • Lacks advanced features needed by larger enterprises or complex workflows.
      • Customer support availability is inconsistent, affecting issue resolution during critical moments.

      Buyer sentiment

      Buyer sentiment is mixed to positive across 53 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • Ticketing system automates workflow routing, tracks response times, and organizes cases in one place.
      • Integrates with Xero, accounting software, and Kaseya VSA for cross-tool data flow.
      • Reporting system lets users extract detailed metrics for internal reviews or client-facing reports.

      Common complaints

      • Customer support is widely criticized for being unresponsive or ineffective on billing and contract disputes.
      • Billing practices — including auto-renewals, double billing, and cancellation difficulty — are frequently flagged as problematic.
      • Sales promises on features often go unmet, leading to customer dissatisfaction.

      Pros and Cons

      • Real-time updates keep teams informed.

      • Integration with email and calendar enhances productivity.

      • User-friendly interface simplifies navigation.

      • Customization options may not meet all needs.

      • New users may find the interface complex.

      • Simplifies complex service management tasks.

      • User-friendly design enhances team productivity.

      • Automates billing to save time.

      • Customization options may be limited.

      • Not ideal for businesses outside IT.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Used Bigin by Zoho CRM or Kaseya BMS? Tell buyers what actually differs.

      List of Customers

      Customers

      Antech Microsystem Pvt.Ltd

      Antech Microsystem Pvt.Ltd

      Investacc

      Investacc

      Hire

      Hire

      Baroan

      Baroan

      Vivonet

      Vivonet

      Method Group

      Method Group

      Media and Screenshots

      Screenshots

      Bigin by Zoho CRM screenshot

      1 Screenshots

      Kaseya BMS screenshot

      4 Screenshots

      Videos

      video-0

      2 Videos

      video-0

      1 Videos

      Top Alternatives to Bigin by Zoho CRM and Kaseya BMS in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Bigin by Zoho CRM or Kaseya BMS?
      Bigin by Zoho CRM edges out the other on user ratings (4.6 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Bigin by Zoho CRM and Kaseya BMS offer a free trial?
      Bigin by Zoho CRM offers a free trial. Kaseya BMS does not.
      What is the starting price of Bigin by Zoho CRM vs Kaseya BMS?
      Bigin by Zoho CRM starts at $7 /User/Month. Kaseya BMS starts at Contact for pricing.
      What are the top alternatives to Bigin by Zoho CRM?
      Top alternatives to Bigin by Zoho CRM include ClickUp, Zoho CRM, Freshsales, Salesforce, Funnel CRM.
      What are the top alternatives to Kaseya BMS?
      Top alternatives to Kaseya BMS include Bigin by Zoho CRM, KarmaCRM, Claritysoft, RealtimeCRM, SalesCRM.