Spot Score

Kaseya BMS

Efficiency at its best: Manage, bill, and grow effortlessly.

3.8

(45)

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Kaseya BMS offers custom pricing plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is Kaseya BMS?

Affiliate Disclosure

Kaseya BMS is a sophisticated yet user-friendly software that makes business growth a hassle-free experience. With its assistance, businesses can manage, create, and efficiently deal with all service or ticket requests quickly and without extra cost. This platform can drastically reduce the total amount of service tickets, and help IT teams handle incidents more quickly and efficiently. The software simplifies time-consuming processes, such as billing and tracking, so that senior management can focus on more high-level tasks.

Pricing

Kaseya BMS offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Kaseya BMS software demo

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Kaseya BMS was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Kaseya BMS Features

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Features Score:

Kaseya BMS Pricing

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Free Trial

Not available

Kaseya BMS Pricing

Kaseya BMS offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

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Pricing Plans

Kaseya BMS

Real-Time Dashboard
Workflow rules
Asset Information
Remote Access to Devices
Auto-remediation of Tickets

8.4

Very Good

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Streamline your business with ease.

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Streamline support, satisfy customers.

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Kaseya BMS Reviews & Ratings

3.8

Very Good

Based on 45 ratings & 53 reviews

Rating Distribution

Excellent

(31)

Very Good

(7)

Good

(4)

Poor

(1)

Terible

(10)

Expert's Review

Kaseya BMS stands out as a versatile and reasonably priced tool for businesses, particularly managed service providers (MSPs), seeking a reliable ticketing, CRM, and remote monitoring solution. Customers frequently praise its intuitive interface and robust features, including seamless ticket management, detailed reporting, and integrations with other tools like ...Read more

Kaseya BMS pros and cons

Excellent ticketing system that simplifies workflow automation, enhances response times, and improves overall organization.
Integration with other tools (e.g., Xero, accounting software, and Kaseya VSA) enables seamless data flow and extended functionality.
Highly customizable reporting system allows users to extract detailed metrics for internal use or client reporting effortlessly.
User-friendly and intuitive interface, making it easy for both technicians and end-users to operate and manage.

Customer support is widely criticized for being unresponsive or ineffective in addressing billing issues and contract disputes.
Billing practices, such as auto-renewals, double billing, and difficulty in canceling subscriptions, are frequently mentioned as problematic.

User Review

Jeff

02/02/24

1 out of 5

Dreadful experience

Without any agreement in place, Kaseya silently moved our organisation from a 1 year renewal to 2 years, forcing us in to an additional year that was ...

Ryley Bauer

01/01/24

1 out of 5

Good luck getting them to hold up any promises.

We signed a conditional contract based on features that "were in the pipeline". A year after those features were supposed to be released, we're just ...

Anon

12/28/23

1 out of 5

I ignored the bad reviews here and went…

I ignored the bad reviews here and went ahead. Probably the strangest sales process I have ever experienced. When trying to find out more information ...

Robin Meijering

12/22/23

1 out of 5

Absolute worst customer support I’ve…

Absolute worst customer support I’ve ever encountered. They will only reply to easy questions but in the meantime go around your back to try to steal ...

View all Reviews

Kaseya BMS Customers

Baroan

Vivonet

Method Group

Jacobs

CMI

Touch nGO

CCR

Merit Solutions

Kaseya BMS Support

Contact

+1 877-926-0001

Customer Service

Business Hours

Online

Location

New York, NY

Reach out to Kaseya BMS Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Kaseya BMS is a CRM Software. Kaseya BMS offers Quotes (Proposals), Customer Support, Marketing Automation, Project Management and many more functionalities.

Some top alternatives to Kaseya BMS includes Salesforce Sales Cloud, Thryv, Pipedrive, Zoho CRM and Checkeden.

Yes, Kaseya BMS provides API.

No, Kaseya BMS doesn't provide mobile app.

Kaseya BMS is located in New York, NY

Kaseya BMS offers Quotation Based pricing model

We don't have information regarding integrations of the Kaseya BMS as of now.

The starting price is not disclosed by Kaseya BMS. You can visit Kaseya BMS pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].