8.4
Spot Score
Kaseya BMS Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2Kaseya BMS offers custom pricing plan
Baroan
Vivonet
Method Group
Jacobs
CMITrusted by many companies including Baroan
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Kaseya BMS?
Kaseya BMS is a sophisticated yet user-friendly software that makes business growth a hassle-free experience. With its assistance, businesses can manage, create, and efficiently deal with all service or ticket requests quickly and without extra cost. This platform can drastically reduce the total amount of service tickets, and help IT teams handle incidents more quickly and efficiently. The software simplifies time-consuming processes, such as billing and tracking, so that senior management can focus on more high-level tasks.
Pricing
Kaseya BMS offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
Kaseya BMS Software Demo
Kaseya BMS was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Kaseya BMS
- Team types
- Large Enterprises, Medium Business
Why teams choose Kaseya BMS
Simplifies complex service management tasks.
User-friendly design enhances team productivity.
Automates billing to save time.
Is Kaseya BMS right for you?
What buyers should know before shortlisting Kaseya BMS
Kaseya BMS stands out as a versatile and reasonably priced tool for businesses, particularly managed service providers (MSPs), seeking a reliable ticketing, CRM, and remote monitoring solution. Customers frequently praise its intuitive interface and robust features, including seamless ticket management, detailed reporting, and integrations with other tools like Xero and broader Kaseya products.
The platform excels at simplifying workflows, automating ticketing processes, and providing actionable insights through its reporting and monitoring capabilities. Its affordability compared to competitors like ConnectWise adds further appeal, making it a cost-effective option for smaller teams and growing businesses.
However, some users have reported significant challenges with billing practices, customer support responsiveness, and inconsistencies in communication. Additionally, instances of frustration with the onboarding process and unmet feature expectations highlight areas for improvement.
Despite these concerns, users who focus on the technical capabilities, ticketing efficiency, and ease of use find Kaseya BMS to be a valuable asset. Overall, it is a compelling choice for those willing to navigate its operational hiccups to leverage its strong functionality and integration potential.
Kaseya BMS pros and cons
- Kaseya BMS pros
Simplifies complex service management tasks.
User-friendly design enhances team productivity.
Automates billing to save time.
- Kaseya BMS cons
Customization options may be limited.
Not ideal for businesses outside IT.
Ready to try it?
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What is the pricing of Kaseya BMS?
Kaseya BMS uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Kaseya BMS reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 53 reviews, with clear strengths and a few common watchouts.
What buyers like
- Excellent ticketing system that simplifies workflow automation, enhances response times, and improves overall organization.
- Integration with other tools (e.g., Xero, accounting software, and Kaseya VSA) enables seamless data flow and extended functionality.
- Highly customizable reporting system allows users to extract detailed metrics for internal use or client reporting effortlessly.
Common complaints
- Customer support is widely criticized for being unresponsive or ineffective in addressing billing issues and contract disputes.
- Billing practices, such as auto-renewals, double billing, and difficulty in canceling subscriptions, are frequently mentioned as problematic.
- Limited transparency in sales and feature promises, leading to customer dissatisfaction with unmet expectations.
What users are saying
J
Jeff
02/02/24
Dreadful experience
Without any agreement in place, Kaseya silently moved our organisation from a 1 year renewal to 2 years, forcing us in to an additional year that was ...
Read more
RB
Ryley Bauer
01/01/24
Good luck getting them to hold up any promises.
We signed a conditional contract based on features that "were in the pipeline". A year after those features were supposed to be released, we're just ...
Read more
A
Anon
12/28/23
I ignored the bad reviews here and went…
I ignored the bad reviews here and went ahead. Probably the strangest sales process I have ever experienced. When trying to find out more information ...
Read more
RM
Robin Meijering
12/22/23
Absolute worst customer support I’ve…
Absolute worst customer support I’ve ever encountered. They will only reply to easy questions but in the meantime go around your back to try to steal ...
Read more
AU
Anonymous User
11/02/23
"Kaseya BMS"
What do you like best about Kaseya BMS? Kaseya BMS is simple to use for a starting MSP What do you dislike about Kaseya BMS?
RC
Richard Cox
10/23/23
DO NOT USE THIS COMPANY
Do not use this company, will not help sme’s only interested in money and contracts. Look for alternatives reviews say it all!
- See if Kaseya BMS fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Kaseya BMS?
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A product catalog is a marketing tool that contains vital product information to assist buyers in making a purchasing choice. Product charac…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Kaseya BMS security and data handling
Key compliance certifications and security features for IT and security teams evaluating Kaseya BMS.
Certifications
Security features
Developer & data
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Kaseya BMS Customers
Baroan
Vivonet
Method Group
Jacobs
CMI
Touch nGO
CCR
Merit Solutions
Kaseya BMS Support Options
Frequently Asked Questions About Kaseya BMS
Common questions buyers ask before choosing Kaseya BMS.
Kaseya BMS is a CRM Software. Kaseya BMS offers Quotes (Proposals), Customer Support, Marketing Automation, Project Management and many more functionalities.
Buyers commonly note the following limitations of Kaseya BMS: Customization options may be limited.; Not ideal for businesses outside IT.; Pricing structure may not be clear..
Some top alternatives to Kaseya BMS includes Bigin by Zoho CRM, KarmaCRM, Claritysoft, RealtimeCRM and Checkeden.
Kaseya BMS offers Quotation Based pricing model
The starting price is not disclosed by Kaseya BMS. You can visit Kaseya BMS pricing page to get the latest pricing.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
