AlertOps vs Ivanti Service Manager Comparison
AlertOps
Starting at $5 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
AlertOps is a full-featured incident management platform and community for managing, executing and tracking incidents. AlertOps is powerful real-time alerting software with over 100+ integrations including ticketing syst…
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies so organizations can optimize c…
AlertOps leads on user satisfaction with a 4.7-star rating across 70 reviews.
AlertOps vs Ivanti Service Manager — at a glance
| Feature | AlertOps | Ivanti Service Manager |
|---|---|---|
| Rating | 4.7 / 5 | 3.9 / 5 |
| Reviews | 70 | 169 |
| Starting price | $5 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | SOC 2 |
| Data residency | US | Global |
Key differences between AlertOps and Ivanti Service Manager
- Pricing: AlertOps starts at $5 /User/Month. Ivanti Service Manager pricing is not publicly listed.
- User satisfaction: AlertOps scores higher with a 4.7-star average.
- Deployment: AlertOps supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
AlertOps vs Ivanti Service Manager — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this AlertOps vs Ivanti Service Manager comparison
Get the full side-by-side as a PDF — these picks plus the top Incident Management Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Biggest differences
Start here before you go deeper into features.
Best for customizable, real-time incident management with strong alerting integrations.
- You need efficient on-call management reducing operational burdens for IT or security teams.
- Your team requires highly customizable alerts and over 100 integrations including ticketing and social media.
- You value responsive customer support and flexible, configurable workflows for incident response.
- Your organization lacks dedicated incident response teams or on-call engineers.
- You require a large third-party app marketplace or extensive connector options beyond AlertOps’ offerings.
Large Enterprises, Medium Business, Small Business
AlertOps typically suits Large Enterprises and Medium Business. Ivanti Service Manager tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | AlertOps is a full-featured incident management platform and community for managing, executing and tracking incidents. AlertOps is powerful real-time alerting software with over 100+ ... Read More about AlertOps | Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies ... Read More about Ivanti Service Manager |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
|
|
SpotScoreWhat's this? ↗ | 9.1/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do AlertOps and Ivanti Service Manager Compare on Features?
Total Features | 10 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare AlertOps and Ivanti Service Manager on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
|
|
Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | — | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
AlertOps User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users consistently praise AlertOps for its efficiency, customization, and excellent support, though some note initial setup challenges and limited third-party integrations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  NHS  Intel  Deloitte |  Total Wine and More  SinClair Community College  AdventistHealth |
|---|
Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
|---|---|---|
Videos |  3 Videos |  2 Videos |
Top Alternatives to AlertOps and Ivanti Service Manager in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Service Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, AlertOps or Ivanti Service Manager?
- AlertOps edges out the other on user ratings (4.7 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do AlertOps and Ivanti Service Manager offer a free trial?
- Yes, both AlertOps and Ivanti Service Manager offer a free trial.
- What is the starting price of AlertOps vs Ivanti Service Manager?
- AlertOps starts at $5 /User/Month. Ivanti Service Manager starts at Contact for pricing.
- What are the top alternatives to AlertOps?
- Top alternatives to AlertOps include Freshservice, PagerDuty, Opsgenie, VictorOps, YetiCloud.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.