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Aircall vs Genesys PureEngage vs JustCall - Which Tool Fits Your Business?

Aircall - Contact Center Operations Software
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JustCall - Contact Center Operations Software
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TL;DR - Quick Comparison Summary

Description

Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool ... Read More

PureEngage is a SaaS-based, contact center operation's software that addresses the needs of call center, business process outsourcing and customer service organizations. PureEngage ... Read More

The JustCall family of contact center software solutions provides everything needed to gain more insight into all aspects of the business, including systems integration, reporting, ... Read More

Entry Level Pricing

  • Starts from $30
  • Not Available
  • Starts from $20 , Billed Yearly

Free Trial Availability

  • Free Trial available
  • No free trial

User Ratings

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Software Demo

Demo

What Do Aircall, Genesys PureEngage and JustCall Cost?

Pricing Option

        Starting From

        • $30
        • Not Available
        • $20 , Billed Yearly

        Pricing Plans

        • Not Available
        • Not Available
        • Standard

          • 1 local or toll-free number included

          • Call Tracking

          • Call Recording

          Show more +

        • Premium

          • Includes features of Standard Plan, plus

          • Auto Dialer

          • SMS Bots

          Show more +

        • Enterprise

          • Includes features of Premium plan, plus

          • Dedicated account manager

          • Priority Support on all channels

          Show more +

        Pricing Page

        aircall pricing

        Pricing information not available

        justcall pricing

        Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        • Available
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        Aircall vs Genesys PureEngage User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        782

        Very Good

        64

        Good

        12

        Poor

        8

        Terible

        31

        Excellent

        139

        Very Good

        65

        Good

        8

        Poor

        1

        Terible

        0

        Excellent

        84

        Very Good

        12

        Good

        0

        Poor

        0

        Terible

        1

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        Subsync

        Subsync

        Infinityn

        Infinityn

        KOHO

        KOHO

        Ticketmaster

        Ticketmaster

        Quicken

        Quicken

        Property Guys

        Property Guys

        No Customers information available.

        Media and Screenshots

        Screenshots

        Activity Feed

        3 Screenshots

        Genesys Portal

        3 Screenshots

        Click To Call in your CRM and Helpdesk screenshot

        4 Screenshots

        Videos

        video-0

        3 Videos

        video-0

        2 Videos

        video-0

        3 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Aircall and Genesys PureEngage offer a Free Trial.

        Aircall is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Genesys PureEngage is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Aircall begins at $30/User/Month, while pricing details for Genesys PureEngage are unavailable.

        Some top alternatives to Aircall includes Novanet Cloud Contact Center, CloudTalk, HoduCC, Call Center Studio, Dialpad Contact Center, 3CX, Vonage Contact Center and RingCentral Contact Center.

        Some top alternatives to Genesys PureEngage includes UJET, VCC Live, CxEngage, Vonage Contact Center, Genesys PureConnect, ipSCAPE, Pure Chat, SnapEngage, RingCentral Engage Digital and EngageOne Communicate.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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