800.com vs CallTrackingMetrics Comparison
800.com
Starting at $19 /Month
- Large Enterprises
- Medium Business
800.com's Inbound Call Tracking allows clients to see with extreme clarity what is happening on their incoming calls. 800.com provides subscribers this data in an incredibly detailed format, along with built-in analytics…
CallTrackingMetrics
Starting at $65 /month
- Large Enterprises
- Medium Business
CallTrackingMetrics is an advanced inbound call tracking and marketing attribution platform designed to help businesses connect every customer interaction to specific marketing efforts. It empowers sales and marketing te…
800.com leads on user satisfaction with a 4.7-star rating across 435 reviews.
800.com vs CallTrackingMetrics — at a glance
| Feature | 800.com | CallTrackingMetrics |
|---|---|---|
| Rating | 4.7 / 5 | 4.6 / 5 |
| Reviews | 435 | 1,311 |
| Starting price | $19 /Month | $65 /month |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Inbound Call Tracking Software | Inbound Call Tracking Software |
| Integrations | — | 6+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | SOC 2, HIPAA, GDPR |
| Data residency | US | US |
Key differences between 800.com and CallTrackingMetrics
- Pricing: 800.com starts at $19 /Month, while CallTrackingMetrics starts at $65 /month.
- User satisfaction: 800.com scores higher with a 4.7-star average.
- Deployment: 800.com supports SaaS/Web/Cloud, Mobile - iOS; CallTrackingMetrics supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
800.com vs CallTrackingMetrics — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Inbound Call Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for detailed inbound call tracking with competitive benchmarking analytics.
- You need highly detailed inbound call data for large or mid-sized teams.
- You want built-in analytics to benchmark call performance against competitors.
- You require insights into your largest accounts and sales opportunities.
- You are a freelancer or very small business with minimal call volume.
- You lack dedicated staff to manage and analyze complex call data setups.
Best for precise inbound call tracking and marketing attribution with AI insights.
- You need detailed call attribution down to keyword and dynamic number insertion level.
- Your team requires seamless integration with CRMs and marketing platforms like Salesforce and HubSpot.
- You want AI-driven conversation intelligence to analyze calls, transcriptions, and chats for deeper insights.
- Your business relies heavily on multi-channel engagement beyond voice calls, such as live chat or social messaging.
- You need a tool with quick setup and minimal training for advanced automation or call scoring features.
800.com: Best for detailed inbound call tracking with competitive benchmarking analytics. CallTrackingMetrics: Best for precise inbound call tracking and marketing attribution with AI insights.
Description | 800.com's Inbound Call Tracking allows clients to see with extreme clarity what is happening on their incoming calls. 800.com provides subscribers this data in an incredibly detailed ... Read More about 800.com | CallTrackingMetrics is an advanced inbound call tracking and marketing attribution platform designed to help businesses connect every customer interaction to specific marketing efforts. It ... Read More about CallTrackingMetrics |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | 10-50 employees51-500 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Call Analytics: CallTrackingMetrics provides detailed insights into incoming calls, including lead attribution, call duration, referral sources, and customer engagement patterns. This lets businesses fine-tune their marketing strategies and sales tactics for better conversion outcomes.
- Improved Lead Generation and ROI Tracking: The platform helps businesses identify which marketing campaigns drive phone calls, allowing more accurate tracking of advertising ROI. This supports better marketing decisions and revenue-focused strategies.
- User-Friendly Interface with Powerful Features: Designed for ease of use, CallTrackingMetrics simplifies complex call tracking tasks while still offering advanced features like call recording, dynamic number insertion, and CRM integrations—making it accessible for teams with varying levels of technical expertise.
Best fit
No best-fit guidance available yet.
- 10–500 Employees
- Digital Marketing, Legal Services, Healthcare, Automotive, Real Estate, Travel & Hospitality, Home Services, SaaS
- Marketing Manager, Growth Strategist, Call Center Manager, Sales Operations Lead, Digital Marketing Specialist, Customer Experience Director
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Businesses looking for a platform that unifies call tracking with SMS, email, live chat, and other touchpoints may find CallTrackingMetrics less comprehensive compared to full customer journey analytics platforms.
- While robust, the pricing structure may be less appealing to startups or small businesses that require only basic call tracking functions without additional automation or integrations.
- Though the basic interface is intuitive, some of the more powerful features like keyword-level attribution or conversation intelligence may require onboarding or training, which can be a barrier for less tech-savvy teams.
Software Demo
Demo |  800.com has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do 800.com and CallTrackingMetrics Compare on Features?
Total Features | 3 Features | 4 Features |
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Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare 800.com and CallTrackingMetrics on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
800.com User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally praise 800.com for its detailed call tracking and analytics capabilities, though some note concerns about pricing transparency and setup complexity. What buyers like
Common complaints
| Buyer sentiment Users appreciate the platform's detailed call attribution, seamless integrations, and powerful routing features, though some find advanced features complex to implement. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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List of Customers
Customers |   Zendesk  Akamai |  Groundworks  Tinuiti  Healthgrades |
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Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
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Videos | No videos available. |  3 Videos |
Top Alternatives to 800.com and CallTrackingMetrics in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, 800.com or CallTrackingMetrics?
- 800.com edges out the other on user ratings (4.7 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do 800.com and CallTrackingMetrics offer a free trial?
- Neither 800.com nor CallTrackingMetrics currently lists a free trial.
- What is the starting price of 800.com vs CallTrackingMetrics?
- 800.com starts at $19 /Month. CallTrackingMetrics starts at $65 /month.
- What are the top alternatives to 800.com?
- Top alternatives to 800.com include ResponseTap, PhoneWagon, AvidTrak, CallView 360, calltrak.
- What are the top alternatives to CallTrackingMetrics?
- Top alternatives to CallTrackingMetrics include CallRail, Calltracks, Callcap, calltrak, TeleCapture.