7.8
SpotScore
Who's Calling Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Who's Calling offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
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Media
Security & Compliance
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What is Who's Calling?
Who's Calling is an innovative call tracking and multi-channel marketing software, designed to help businesses effectively measure and monitor their calls while reducing marketing expenses. As pioneers in the industry, we initially focused on call measurement, but have since expanded our offerings to include a range of other products and features such as multi-channel marketing solutions and pay per click call tracking. Our software is the perfect solution for companies looking to streamline their marketing efforts and track the success of their campaigns. With Who's Calling, you can easily manage your marketing strategies and see tangible results.
Pricing
Who's Calling offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Who's Calling Software Demo
Who's Calling was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Who's Calling
- Team types
- Large Enterprises, Medium Business
Why teams choose Who's Calling
Comprehensive call tracking capabilities
Innovative multi-channel marketing solutions
Effective cost management features
Is Who's Calling right for you?
What buyers should know before choosing Who's Calling
Who's Calling is built for call tracking and multi-channel marketing attribution, but requires hands-on setup and ongoing management. The platform's learning curve is steepest during initial configuration—you'll need to map call sources, set up tracking numbers, and integrate with your CRM.
In a demo, verify that the platform connects cleanly with your existing tools (Salesforce, HubSpot, etc. ) and ask specifically about data sync latency and whether custom fields transfer correctly.
Pricing scales with call volume and active phone numbers, so clarify your monthly call volume upfront to avoid surprise overages. The platform works best for teams with 3+ people managing campaigns; solo operators often find the reporting dashboard requires more interpretation than simpler alternatives.
Who's Calling pros and cons
- Who's Calling pros
Comprehensive call tracking capabilities
Innovative multi-channel marketing solutions
Effective cost management features
- Who's Calling cons
Complex setup may deter some users
Higher cost compared to competitors
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What is the pricing of Who's Calling?
Who's Calling uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Who's Calling Pricing Plans
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Who's Calling reviews and ratings
What buyers like
- Multi-channel marketing
- Call tracking
- Cost reduction
Common complaints
- Can be expensive
- Requires technical knowledge
- Limited customer support
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What are the features of Who's Calling?
The process of recording incoming and outgoing calls into a call center is known as automatic call recording. Marketing Automation Software…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
An inbound call center is a customer support function responsible for answering incoming client phone calls. On the other hand, Outbound cal…
An outbound call center is a call center that makes outbound calls to customers. Sales teams typically utilize outbound centers to make cold…
Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throu…
Who's Calling security and data handling
Key compliance certifications and security features for IT and security teams evaluating Who's Calling.
Certifications
Developer & data
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Who's Calling Support Options
Frequently Asked Questions About Who's Calling
Common questions buyers ask before choosing Who's Calling.
Who's Calling is a Call Center Software. Who's Calling offers Outbound Call Center, Inbound Call Center, Queue Management (Calls), Auto Call Recording and many more functionalities.
Buyers commonly note the following limitations of Who's Calling: Complex setup may deter some users; Higher cost compared to competitors; Limited customer support options.
Some top alternatives to Who's Calling includes Nextiva, TrackDrive, Calabrio One, Knowlarity and Velocify Dial-IQ.
Who's Calling offers Quotation Based pricing model
The starting price is not disclosed by Who's Calling. You can visit Who's Calling pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].