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SMG - Service Management Group

Top 10 SMG - Service Management Group Alternatives 2026

Enhance customer interactions and drive business success.

Get Pricing Details

User Ratings

4.8

(Based on 14 reviews)

Trusted by 2M+ software buyers annually.

Affiliate Disclosure

Main Features

  • Alert Notifications
  • Analytics
  • Customer Engagement
  • Dashboard

Pricing

  • SMG - Service Management Group offers custom pricing plan

Get Pricing Details

SMG - Service Management Group is a Experience Management Software platform with a user rating of 4.8★ based on 14 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Experience Management Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.

SMG - Service Management Group vs Top Alternatives at a Glance

Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.

ToolBest ForPricingRatingFree Option
SMG - Service Management Group CurrentExperience Management SoftwareCustom pricing4.8 ★✗ No
Cisco Webex Experience ManagementExperience Management SoftwareCustom pricing4.3 ★✗ No
CustomerGaugeExperience Management SoftwareCustom pricing4.8 ★✗ No
Qualtrics Customer ExperienceExperience Management SoftwareCustom pricing4.4 ★✗ No
UsabillaExperience Management SoftwareCustom pricing3.8 ★✗ No
Medallia Experience CloudExperience Management SoftwareCustom pricing4.5 ★✗ No

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SMG - Service Management Group rating: 4.8 ★10 alternatives found

Showing 1-10 out of 10

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List of the Top SMG - Service Management Group alternatives as of September 2026

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

Cisco Webex Experience Management

Cisco Webex Experience Management

Elevate customer satisfaction and drive favorable business results.

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4.3

Add to compare

✦ Editor’s Pick

What is Cisco Webex Experience Management?

Elevate customer satisfaction with Cisco Webex Experience Management, the ultimate solution for optimizing both employee and customer experiences. Formerly known as CloudCherry, this innovative platform offers invaluable insights throughout the entire customer journey across all touchpoints. ...

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Common Features

  • Feedback Management

  • Feedback Collection

  • Survey Management

+ 4 more

Unique Features

  • User Journeys

Pricing

Cisco Webex Experience Management offers custom pricing plan

CustomerGauge - New SaaS Software

CustomerGauge

Maximize B2B customer experience for increased revenue.

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4.8

(50)

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What is CustomerGauge?

CustomerGauge is an Account Experience Management Software that helps clients optimize the B2B customer experience and drive more revenue. Our cutting-edge Monetized Net Promoter® technology and comprehensive reporting capabilities enable automatic survey delivery, prompt insights, targeted ...

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Common Features

  • Customer Engagement

  • Feedback Management

  • Survey Management

+ 4 more

Unique Features

  • Revenue Management

  • Churn Management

  • 360 Degree Feedback

+ 1 more

Pricing

CustomerGauge offers custom pricing plan

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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience

Maximize customer satisfaction with Qualtrics Customer Experience.

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4.4

(648)

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What is Qualtrics Customer Experience?

Qualtrics Customer Experience is the ultimate platform for managing customer experience. It assists the world's leading B2B organizations by providing a scalable and sustainable solution. With CustomerXM, you can drive action throughout the organization. This platform allows you to gather ...

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Common Features

  • Feedback Management

  • Survey Management

  • Sentiment Analysis

+ 3 more

Unique Features

  • Predictive Analysis

  • Third-party Integration

Pricing

Qualtrics Customer Experience offers custom pricing plan

Usabilla - New SaaS Software

Usabilla

For Usabilla - "Listen to your customers and improve instantly

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3.8

Add to compare

What is Usabilla?

Usabilla is a cloud-based enterprise feedback management solution that helps you to optimize your digital channels with customer feedback. With just the click of a button, your users can share their thoughts and ideas about parts of your website. Our software makes it simple – our feedback ...

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Common Features

  • Dashboard

  • Analytics

  • Sentiment Analysis

+ 2 more

Unique Features

  • Segmentation

  • Predictive Analysis

Pricing

Usabilla offers custom pricing plan

Medallia Experience Cloud - Experience Management Software

Medallia Experience Cloud

Transforming customer experience through advanced AI technology.

Get Pricing Details

4.5

(25)

Add to compare

What is Medallia Experience Cloud?

Medallia Experience Cloud is a SaaS customer experience management platform used by companies like Benefit Cosmetics, Sephora, and Hilton to collect and act on customer feedback. It applies machine learning to direct and indirect feedback signals to detect behavioral patterns, predict churn, ...

Read more

Common Features

  • Feedback Management

  • Feedback Collection

  • Survey Management

+ 2 more

Unique Features

  • Machine Learning

  • Churn Management

  • Third-party Integration

Pricing

Medallia Experience Cloud offers custom pricing plan

AnyRoad

AnyRoad

Empower your team with data-driven experiences.

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3.8

Add to compare

What is AnyRoad?

Revolutionize every interaction with AnyRoad, where each moment becomes significant. AnyRoad paves the way to crafting live, virtual, and hybrid experiences that forge enduring connections with your audience. Accustomed to seamlessly operating at scale, this innovative solution unifies ...

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Common Features

  • Analytics

  • Customer Engagement

  • Feedback Collection

+ 1 more

Unique Features

  • Event Management

  • Reporting

Pricing

AnyRoad offers custom pricing plan

Upland Rant & Rave

Upland Rant & Rave

Transforming feedback into success.

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Add to compare

What is Upland Rant & Rave?

Introducing Upland Rant & Rave – the ultimate customer experience software designed for reliability and excellence. This robust platform allows businesses to capture authentic feedback from both customers and employees in real-time, empowering organizations to foster positive change at all ...

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Common Features

  • Feedback Management

  • Feedback Collection

  • Sentiment Analysis

+ 3 more

Unique Features

No unique features

Pricing

Upland Rant & Rave offers custom pricing plan

zenloop - New SaaS Software

zenloop

Unify customer feedback, automate retention.

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4.8

(13)

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⭐ Higher rated than SMG - Service Management Group

What is zenloop?

Zenloop is a unified experience monitoring platform featuring Net Promoter Score (NPS). Automate customer retention with this handy SaaS solution. Harness AI-driven analysis to swiftly glean customer feedback from every step in the journey. Get tailored plans to keep contented users and ...

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Common Features

  • Feedback Collection

  • Survey Management

  • Analytics

Unique Features

  • 360 Degree Feedback

  • Monitoring

Pricing

zenloop offers custom pricing plan

Confirmit Horizons - New SaaS Software

Confirmit Horizons

Maximize insights, streamline feedback, make better decisions.

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4.5

(13)

Add to compare

What is Confirmit Horizons?

Confirmit Horizons is an all-in-one customer experience platform that streamlines feedback collection, analysis and reporting. Get maximum insights and values in real-time from customer-specific feedback. Panel members get a better operational experience and maximum quality of responses. Create ...

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Common Features

  • Sentiment Analysis

  • Dashboard

  • Alert Notifications

Unique Features

  • Surveys & Feedback

  • Performance Analysis

  • Workflow Management

Pricing

Confirmit Horizons offers custom pricing plan

LitmusWorld

LitmusWorld

Transforming customer experience for sustainable growth.

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Add to compare

What is LitmusWorld?

Introducing LitmusWorld, an innovative experience management platform that revolutionizes business processes. With the tagline "Comprehensive experience management platform," LitmusWorld is designed to enhance customer interactions and bridge the gap between businesses and their customers. By ...

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Common Features

  • Feedback Management

  • Survey Management

  • Feedback Collection

+ 2 more

Unique Features

  • Reporting

Pricing

LitmusWorld offers custom pricing plan

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].