Top 9 Medallia Experience Cloud Alternatives 2026
Transforming customer experience through advanced AI technology.
Main Features
- Churn Management
- Dashboard
- Feedback Collection
- Feedback Management
Pricing
Medallia Experience Cloud offers custom pricing plan
Medallia Experience Cloud is a Experience Management Software platform with a user rating of 4.5★ based on 24 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 9 vetted Experience Management Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Medallia Experience Cloud vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Medallia Experience Cloud Current | Experience Management Software | Custom pricing | 4.5 ★ | ✗ No |
 SAP Customer Experience | CRM Software | Free trial | No reviews | ✓ Yes |
 Adobe Experience Platform | Customer Data Platform (CDP) | Custom pricing | 4.0 ★ | ✗ No |
 Experience.com | Reputation Management Software | Custom pricing | 4.7 ★ | ✗ No |
 CustomerGauge | Experience Management Software | Custom pricing | 4.8 ★ | ✗ No |
 Workvivo | Experience Management Software | Custom pricing | 4.9 ★ | ✗ No |
Showing 1-9 out of 9
List of the Top Medallia Experience Cloud alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.6
SpotScore
SAP Customer Experience
Transforming customer experiences, driving business success.
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What is SAP Customer Experience?
SAP Customer Experience is a cloud-based CRM suite for large enterprises that need to connect sales, service, commerce, marketing, and customer data across complex organizational structures. It integrates tightly with SAP ERP and S/4HANA, making it a natural fit for businesses already running ...
Read moreCommon Features
No common features
Unique Features
-
Contact Management
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Call Logging
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Product Catalog
+ 3 more
Pricing
Free Trial available
SAP Customer Experience offers custom pricing plan
8.3
SpotScore
Adobe Experience Platform
Transform data into valuable insights with ease.
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What is Adobe Experience Platform?
The Adobe Experience Platform is a complete solution for managing customer data with tools used every day. Built around a powerful CDP, it provides automation and insights that transform the marketing and technical infrastructure into a single environment. This integration allows user to bring ...
Read moreCommon Features
No common features
Unique Features
-
Audience Builder
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Behavior Tracking
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360-degree Customer view
+ 6 more
Pricing
Adobe Experience Platform offers custom pricing plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
8.4
SpotScore
Experience.com
Empower your business with data-driven experiences.
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What is Experience.com?
Experience.com is the leading Experience Management Platform (XMP) to unlock the power of data-driven moments and drive meaningful engagement. Our technology enables you to make real-time feedback loops and create comprehensive strategies with powerful features to improve customer experience, ...
Read moreCommon Features
-
Sentiment Analysis
Unique Features
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Review Monitoring
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Response Management
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Customer Review Platform
+ 2 more
Pricing
Experience.com offers custom pricing plan
CustomerGauge
Maximize B2B customer experience for increased revenue.
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What is CustomerGauge?
CustomerGauge is an Account Experience Management Software that helps clients optimize the B2B customer experience and drive more revenue. Our cutting-edge Monetized Net Promoter® technology and comprehensive reporting capabilities enable automatic survey delivery, prompt insights, targeted ...
Read moreCommon Features
-
Churn Management
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Feedback Management
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Survey Management
+ 3 more
Unique Features
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Revenue Management
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Customer Engagement
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Analytics
+ 2 more
Pricing
CustomerGauge offers custom pricing plan
Workvivo
Connecting teams, strengthening relationships.
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What is Workvivo?
Workvivo is a revolutionary employee communication app that works to strengthen the connections between colleagues. Beyond the traditional tools, Workvivo has the ability to effectively engage and reach out to team members. This revolutionary communication platform aids in the construction of ...
Read moreCommon Features
-
Third-party Integration
Unique Features
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Calendar Management
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Employee Database
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Access Control
+ 6 more
Pricing
Workvivo offers custom pricing plan
zenloop
Unify customer feedback, automate retention.
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What is zenloop?
Zenloop is a unified experience monitoring platform featuring Net Promoter Score (NPS). Automate customer retention with this handy SaaS solution. Harness AI-driven analysis to swiftly glean customer feedback from every step in the journey. Get tailored plans to keep contented users and ...
Read moreCommon Features
-
Feedback Collection
-
Survey Management
Unique Features
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360 Degree Feedback
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Analytics
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Monitoring
Pricing
zenloop offers custom pricing plan
SMG - Service Management Group
Enhance customer interactions and drive business success.
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What is SMG - Service Management Group?
SMG (Service Management Group) is a digital experience management platform that helps brands decode customer intent through interactive and observational research methods. It supports proactive and reactive engagement strategies, collects real-time feedback at key customer journey moments, and ...
Read moreCommon Features
-
Feedback Collection
-
Feedback Management
-
Survey Management
+ 2 more
Unique Features
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Analytics
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Customer Engagement
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Alert Notifications
Pricing
SMG - Service Management Group offers custom pricing plan
AskNicely
Drive customer loyalty with real-time feedback.
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What is AskNicely?
AskNicely is a customer feedback and NPS platform for customer experience managers and service businesses that need to collect and act on feedback immediately after customer interactions. It automates survey delivery triggered by service events and routes responses to frontline teams so issues ...
Read moreCommon Features
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Third-party Integration
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Feedback Collection
Unique Features
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Surveys & Feedback
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Question Branching
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Data Analysis Tools
+ 2 more
Pricing
AskNicely offers custom pricing plan
Postal.io
Enhance your customer journey with Postal.
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What is Postal.io?
Postal is an experience marketing platform committed to providing its customers with cutting edge solutions that heighten the customer journey, introduce leads, and build loyalty. With the most extensive direct mail selections around, plus e-gift cards, personalized gifts, custom swag, and ...
Read moreCommon Features
-
Dashboard
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Machine Learning
Unique Features
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Conversion Tracking
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Customer Engagement
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Email Drip Campaigns
+ 7 more
Pricing
Starts from $19/User/Month
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
