Medallia Experience Cloud

Transforming customer experience through advanced AI technology.

4.3

(191)

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Medallia Experience Cloud offers custom pricing plan

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What is Medallia Experience Cloud?

Affiliate Disclosure

Medallia Experience Cloud is a highly acclaimed SaaS platform that utilizes machine learning to enhance customer engagement in real-time. It offers top-notch services that are trusted by leading companies such as Benefit Cosmetics, Sephora, and Hilton. The platform leverages both direct and indirect customer feedback to provide valuable insights and improve business services. With its AI-powered experience management feature, it detects patterns, predicts behavior, and ensures a seamless customer experience through a user-friendly dashboard. Moreover, it integrates effortlessly with various CRM, ERP, and HCM systems, enabling real-time synchronization of workforce hierarchies. Compliant with CCPA, GDPR, and other security standards, Medallia Experience Cloud also comes with DPA metrics that align with European Commission's

Pricing

Medallia Experience Cloud offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Medallia Experience Cloud software demo

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Medallia Experience Cloud was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Medallia Experience Cloud Pricing

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Medallia Experience Cloud Pricing

Medallia Experience Cloud offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

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Pricing Plans

Medallia Experience Cloud

Text Analytics
Suggested Actions
Risk Scoring
Complex hierarchy modeling
Real-time synchronization

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Free Medallia Experience Cloud Alternatives

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The Experience Manager

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Medallia Experience Cloud Reviews & Ratings

4.3

Very Good

Based on 191 ratings & 25 reviews

Rating Distribution

Excellent

(17)

Very Good

(7)

Good

(0)

Poor

(0)

Terible

(1)

Expert's Review

Medallia Customer Experience is a highly valuable tool for businesses looking to gain deep insights into their customer feedback. The platform excels in providing comprehensive analytics and user-friendly dashboards, allowing for detailed tracking of customer sentiment and trends. Users appreciate the robust customization options that cater to various survey, ...Read more

Medallia Experience Cloud pros and cons

Valuable insights provided by Medallia help diagnose site wins and areas for improvement, thus enhancing performance.
Extensive customization options allow tailoring of surveys, reports, and dashboards to meet specific business needs.
Easy navigation and state-of-the-art dashboard make Medallia user-friendly and helpful in addressing customer complaints.
Comprehensive platform for analyzing experience data at macro and micro levels, offering end-to-end survey creation and deployment tracking.

Learning curve associated with using Medallia, although it becomes easier with more usage.
Dependency on third-party assistance for configuration can be challenging and time-consuming.

User Review

Anonymous User

11/28/23

4.5 out of 5

"Medallia Data is so valuable!"

What do you like best about Medallia Customer Experience? The insights we get from Medallia are so valuable and such a great compliment to our ...

Priscila L

11/27/23

4 out of 5

"Great Platform but third party assistance required"

What do you like best about Medallia Customer Experience? Medallia is a reliable and robust tool to customer experience management. The range os ...

Bruna B

11/21/23

4.5 out of 5

"Medallia is a great tool, but it's necessary to be more "do it yourself""

What do you like best about Medallia Customer Experience? I think Medallia is a complete tool, with a lot of features that help us to collect the ...

Ana C

11/21/23

4.5 out of 5

"A complete platform to manage the customer experience."

What do you like best about Medallia Customer Experience? Medallia is a comprehensive platform where you can analyze experience data at both the macro ...

View all Reviews

Medallia Experience Cloud Integrations

Salesforce

4.3

(31400 reviews)

Medallia Experience Cloud Support

Contact

+1 650-321-3000

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

San Francisco, CA

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Some top alternatives to Medallia Experience Cloud includes SAP Customer Experience, Advize.ai, Adobe Experience Platform, Experience.com and NICE Satmetrix.

Yes, Medallia Experience Cloud provides API.

Yes, Medallia Experience Cloud provides a mobile app.

Medallia Experience Cloud is located in San Francisco, CA

Medallia Experience Cloud offers Quotation Based pricing model

Yes, Medallia Experience Cloud can integrate with

The starting price is not disclosed by Medallia Experience Cloud. You can visit Medallia Experience Cloud pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.