CustomerGauge Review: Is It The Right Experience Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPRCustomerGauge offers custom pricing plan
Eventbrite
H R Block
SingleHop
Verafin
AB InBevTrusted by many companies including Eventbrite
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is CustomerGauge?
CustomerGauge is an Account Experience Management Software that helps clients optimize the B2B customer experience and drive more revenue. Our cutting-edge Monetized Net Promoter® technology and comprehensive reporting capabilities enable automatic survey delivery, prompt insights, targeted follow up processes, and increased client base monetization. Sway stakeholder sentiment to your advantage with the Organizational Chart view, measure brand perception with every level of a client organization.
Pricing
CustomerGauge offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
CustomerGauge Software Demo
CustomerGauge was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CustomerGauge
- Use cases
- B2B customer experience optimization, Account experience management, Customer feedback and sentiment analysis
- Team types
- Customer success teams, Account management teams
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose CustomerGauge
Monetized Net Promoter technology for linking customer experience to revenue
Comprehensive reporting with automatic survey delivery and prompt insights
Organizational Chart view to measure brand perception at multiple client organization levels
Is CustomerGauge right for you?
Best for B2B firms linking customer experience directly to revenue growth.
Choose CustomerGauge if
- You need to monetize customer experience using advanced Net Promoter technology.
- Your team requires detailed, automated reporting with actionable customer insights.
- You want to analyze sentiment across multiple levels of client organizations.
Consider alternatives if
- You are a small business without a dedicated customer experience team.
- You need transparent, out-of-the-box pricing and simple self-service setup.
What buyers should know before shortlisting CustomerGauge
CustomerGauge is a specialized Account Experience Management tool that helps businesses enhance their B2B customer experience. Its automated survey capabilities and detailed reporting make it a valuable asset for revenue optimization.
CustomerGauge pros and cons
- CustomerGauge pros
Monetized Net Promoter technology for linking customer experience to revenue
Comprehensive reporting with automatic survey delivery and prompt insights
Organizational Chart view to measure brand perception at multiple client organization levels
- CustomerGauge cons
Pricing is quotation based and not publicly available
Potentially complex setup requiring configuration for targeted follow-up processes
Ready to try it?
Get started with CustomerGauge
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare CustomerGauge side-by-side with top Experience Management Software alternatives.
What is the pricing of CustomerGauge?
CustomerGauge uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
CustomerGauge reviews and ratings
Buyer sentiment
Overall positive sentiment with users valuing the revenue-focused customer experience insights and comprehensive reporting features.
What buyers like
- Revenue impact through Monetized Net Promoter
- Detailed reporting and insights
- Multi-level organizational sentiment tracking
Common complaints
- Lack of pricing transparency
- Complexity in setup and configuration
What users are saying
GB
Gail B
11/18/22
"Briggs Equipment Our Customer Experience Journey with CustomerGauge"
What do you like best about CustomerGauge? We have been on quite a journey with CustomerGauge since relaunching our business in October 2020. As a ...
Read more
JP
jodie p
11/14/22
"Wonderful service from Customer Gauge"
What do you like best about CustomerGauge? Excellent working relationship with Customer Gauge - always so helpful and significant updates on monthly ...
Read more
AU
Anonymous User
05/23/22
"Great tool for NPS season"
What do you like best about CustomerGauge? I enjoy the ability to be able to mark an NPS score in someone else name (aka, distributing to the correct ...
Read more
MM
Marianne M
11/11/20
"Great cooperation with CustomerGauge"
What do you like best about CustomerGauge? We are getting great support developing the programme What do you dislike about CustomerGauge? I cannot ...
Read more
ME
Mike E
05/21/20
"Third time is a charm!"
What do you like best about CustomerGauge? The implementation, the interface and ability to get real time information. Also the customer support is ...
Read more
AU
Anonymous User
05/19/20
"Our initial setup was more challenging than expected, but glad we switched."
What do you like best about CustomerGauge? I like the way they handle the NPS driver questions. What do you dislike about CustomerGauge? I wish they ...
Read more
What are the features of CustomerGauge?
360-degree feedback is a valuable software feature that allows organizations to gather feedback on an employee's performance from a variety…
Account management is a crucial feature that is commonly found in software used for managing various types of accounts. This feature is spec…
Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…
Churn Management is a software feature that allows businesses to effectively manage customer churn, which refers to the rate at which custom…
Customer engagement is a metric that measures how well a company interacts with its consumers at all points in their lives. Customers may he…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
Feedback Collection refers to the process of gathering and collecting feedback from users or customers about a particular product, service o…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
Revenue Management is a key feature in many software applications that helps organizations to optimize their revenue streams. This feature a…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
The techniques used to monitor, administer, and regulate the survey are called survey management. Preparing mailing labels and calling lists…
CustomerGauge security and data handling
Key compliance certifications and security features for IT and security teams evaluating CustomerGauge.
Certifications
Security features
Developer & data
Alternatives to CustomerGauge
CustomerGauge Customers
Eventbrite
H R Block
SingleHop
Verafin
AB InBev
CustomerGauge Support Options
Frequently Asked Questions About CustomerGauge
Common questions buyers ask before choosing CustomerGauge.
CustomerGauge is a Experience Management Software. CustomerGauge offers Revenue Management, Customer Engagement, Churn Management, Feedback Management, Survey Management and many more functionalities.
CustomerGauge is a strong fit if: You need to monetize customer experience using advanced Net Promoter technology.; Your team requires detailed, automated reporting with actionable customer insights.. Consider alternatives if: You are a small business without a dedicated customer experience team.; You need transparent, out-of-the-box pricing and simple self-service setup..
Buyers commonly note the following limitations of CustomerGauge: Pricing is quotation based and not publicly available; Potentially complex setup requiring configuration for targeted follow-up processes; Limited information on out-of-the-box integrations or ease of use.
Some top alternatives to CustomerGauge includes SAP Customer Experience, SoluCX, Advize.ai, Qualified and IFTTT.
CustomerGauge offers Quotation Based pricing model
The starting price is not disclosed by CustomerGauge. You can visit CustomerGauge pricing page to get the latest pricing.
Ready to try it?
Get started with CustomerGauge
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].