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Qualtrics Customer Experience - Experience Management Software

Top 10 Qualtrics Customer Experience Alternatives 2026

Maximize customer satisfaction with Qualtrics Customer Experience.

Get Pricing Details

User Ratings

4.36

(Based on 574 reviews)

Trusted by 2M+ software buyers annually.

Affiliate Disclosure

Main Features

  • Alert Notifications
  • Analytics
  • Dashboard
  • Feedback Management

Pricing

  • Qualtrics Customer Experience offers custom pricing plan

Get Pricing Details

Qualtrics Customer Experience is a Experience Management Software platform with a user rating of 4.4★ based on 574 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Experience Management Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.

Qualtrics Customer Experience vs Top Alternatives at a Glance

Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.

ToolBest ForPricingRatingFree Option
Qualtrics Customer Experience CurrentExperience Management SoftwareCustom pricing4.4 ★✗ No
UsabillaExperience Management SoftwareCustom pricing3.8 ★✗ No
SMG - Service Management GroupExperience Management SoftwareCustom pricing4.8 ★✗ No
Medallia Experience CloudExperience Management SoftwareCustom pricing4.5 ★✗ No
Cisco Webex Experience ManagementExperience Management SoftwareCustom pricing4.3 ★✗ No
CustomerGaugeExperience Management SoftwareCustom pricing4.8 ★✗ No

Alternatives of Qualtrics Customer Experience with

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Qualtrics Customer Experience rating: 4.4 ★10 alternatives found

Showing 1-10 out of 10

Top rated

List of the Top Qualtrics Customer Experience alternatives as of September 2026

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

Usabilla - New SaaS Software

Usabilla

For Usabilla - "Listen to your customers and improve instantly

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3.8

Add to compare

✦ Editor’s Pick

What is Usabilla?

Usabilla is a cloud-based enterprise feedback management solution that helps you to optimize your digital channels with customer feedback. With just the click of a button, your users can share their thoughts and ideas about parts of your website. Our software makes it simple – our feedback ...

Read more

Common Features

  • Dashboard

  • Analytics

  • Sentiment Analysis

+ 3 more

Unique Features

  • Segmentation

Pricing

Usabilla offers custom pricing plan

SMG - Service Management Group

SMG - Service Management Group

Enhance customer interactions and drive business success.

Get Pricing Details

4.8

Add to compare

⭐ Higher rated than Qualtrics Customer Experience

What is SMG - Service Management Group?

SMG (Service Management Group) is a digital experience management platform that helps brands decode customer intent through interactive and observational research methods. It supports proactive and reactive engagement strategies, collects real-time feedback at key customer journey moments, and ...

Read more

Common Features

  • Feedback Management

  • Survey Management

  • Analytics

+ 3 more

Unique Features

  • Feedback Collection

  • Customer Engagement

Pricing

SMG - Service Management Group offers custom pricing plan

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Medallia Experience Cloud - Experience Management Software

Medallia Experience Cloud

Transforming customer experience through advanced AI technology.

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4.5

(25)

Add to compare

⭐ Higher rated than Qualtrics Customer Experience

What is Medallia Experience Cloud?

Medallia Experience Cloud is a SaaS customer experience management platform used by companies like Benefit Cosmetics, Sephora, and Hilton to collect and act on customer feedback. It applies machine learning to direct and indirect feedback signals to detect behavioral patterns, predict churn, ...

Read more

Common Features

  • Feedback Management

  • Survey Management

  • Dashboard

+ 2 more

Unique Features

  • Feedback Collection

  • Machine Learning

  • Churn Management

Pricing

Medallia Experience Cloud offers custom pricing plan

Cisco Webex Experience Management

Cisco Webex Experience Management

Elevate customer satisfaction and drive favorable business results.

Get Pricing Details

4.3

Add to compare

What is Cisco Webex Experience Management?

Elevate customer satisfaction with Cisco Webex Experience Management, the ultimate solution for optimizing both employee and customer experiences. Formerly known as CloudCherry, this innovative platform offers invaluable insights throughout the entire customer journey across all touchpoints. ...

Read more

Common Features

  • Feedback Management

  • Survey Management

  • Analytics

+ 2 more

Unique Features

  • Feedback Collection

  • Customer Engagement

  • User Journeys

Pricing

Cisco Webex Experience Management offers custom pricing plan

CustomerGauge - New SaaS Software

CustomerGauge

Maximize B2B customer experience for increased revenue.

Get Pricing Details

4.8

(50)

Add to compare

⭐ Higher rated than Qualtrics Customer Experience

What is CustomerGauge?

CustomerGauge is an Account Experience Management Software that helps clients optimize the B2B customer experience and drive more revenue. Our cutting-edge Monetized Net Promoter® technology and comprehensive reporting capabilities enable automatic survey delivery, prompt insights, targeted ...

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Common Features

  • Feedback Management

  • Survey Management

  • Sentiment Analysis

+ 2 more

Unique Features

  • Revenue Management

  • Customer Engagement

  • Churn Management

+ 3 more

Pricing

CustomerGauge offers custom pricing plan

Confirmit Horizons - New SaaS Software

Confirmit Horizons

Maximize insights, streamline feedback, make better decisions.

Get Pricing Details

4.5

(13)

Add to compare

⭐ Higher rated than Qualtrics Customer Experience

What is Confirmit Horizons?

Confirmit Horizons is an all-in-one customer experience platform that streamlines feedback collection, analysis and reporting. Get maximum insights and values in real-time from customer-specific feedback. Panel members get a better operational experience and maximum quality of responses. Create ...

Read more

Common Features

  • Sentiment Analysis

  • Dashboard

  • Alert Notifications

Unique Features

  • Surveys & Feedback

  • Performance Analysis

  • Workflow Management

Pricing

Confirmit Horizons offers custom pricing plan

zenloop - New SaaS Software

zenloop

Unify customer feedback, automate retention.

Get Pricing Details

4.8

(13)

Add to compare

⭐ Higher rated than Qualtrics Customer Experience

What is zenloop?

Zenloop is a unified experience monitoring platform featuring Net Promoter Score (NPS). Automate customer retention with this handy SaaS solution. Harness AI-driven analysis to swiftly glean customer feedback from every step in the journey. Get tailored plans to keep contented users and ...

Read more

Common Features

  • Survey Management

  • Analytics

Unique Features

  • Feedback Collection

  • 360 Degree Feedback

  • Monitoring

Pricing

zenloop offers custom pricing plan

Workvivo - New SaaS Software

Workvivo

Connecting teams, strengthening relationships.

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4.9

(1470)

Add to compare

⭐ Higher rated than Qualtrics Customer Experience

What is Workvivo?

Workvivo is a revolutionary employee communication app that works to strengthen the connections between colleagues. Beyond the traditional tools, Workvivo has the ability to effectively engage and reach out to team members. This revolutionary communication platform aids in the construction of ...

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Common Features

  • Third-party Integration

  • Alert Notifications

Unique Features

  • Calendar Management

  • Employee Database

  • Access Control

+ 5 more

Pricing

Workvivo offers custom pricing plan

AnyRoad

AnyRoad

Empower your team with data-driven experiences.

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3.8

Add to compare

What is AnyRoad?

Revolutionize every interaction with AnyRoad, where each moment becomes significant. AnyRoad paves the way to crafting live, virtual, and hybrid experiences that forge enduring connections with your audience. Accustomed to seamlessly operating at scale, this innovative solution unifies ...

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Common Features

  • Analytics

  • Survey Management

Unique Features

  • Customer Engagement

  • Event Management

  • Feedback Collection

+ 1 more

Pricing

AnyRoad offers custom pricing plan

AskNicely

AskNicely

Drive customer loyalty with real-time feedback.

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4.7

(787)

Add to compare

⭐ Higher rated than Qualtrics Customer Experience

What is AskNicely?

AskNicely is a customer feedback and NPS platform for customer experience managers and service businesses that need to collect and act on feedback immediately after customer interactions. It automates survey delivery triggered by service events and routes responses to frontline teams so issues ...

Read more

Common Features

  • Third-party Integration

Unique Features

  • Surveys & Feedback

  • Question Branching

  • Data Analysis Tools

+ 3 more

Pricing

AskNicely offers custom pricing plan

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].