Usabilla Review: Is It The Right Experience Management Software For Your Team?
Best for Mid-market · Enterprise
GDPRAdd to compare
Usabilla offers custom pricing plan
Bandwidth
Lufthansa
KLM
TransaviaTrusted by teams including Bandwidth
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Usabilla?
Usabilla is a cloud-based enterprise feedback management solution that helps you to optimize your digital channels with customer feedback. With just the click of a button, your users can share their thoughts and ideas about parts of your website. Our software makes it simple – our feedback button customizes itself to embed harmoniously into your website. We also make it easier for users to provide feedback: they select the part of the website they want to comment on, which enables you to prioritize website improvements quickly
Pricing
Usabilla offers custom pricing plan
Best For
Designed for mid-market and enterprise teams
Security & Compliance
GDPRData residency:Global
Platform
Web + mobile app (iOS & Android)
Usabilla Software Demo
Usabilla was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Usabilla
- Use cases
- Digital marketing optimization, Customer experience management, Website user feedback collection
- Team types
- UX/UI designers, Product managers
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Usabilla
Easy integration of feedback button into websites
Enables users to comment on specific parts of a website
Cloud-based solution suitable for enterprise scale
Is Usabilla right for you?
Best for enterprise teams collecting targeted website user feedback.
Choose Usabilla if
- You need seamless integration of a customizable feedback button on your website.
- Your focus is on gathering user comments tied to specific website elements.
- You represent a mid-sized to large company aiming to optimize digital channels.
Consider alternatives if
- You are a small business with a limited budget seeking low-cost solutions.
- You require advanced analytics and detailed reporting out-of-the-box without customization.
What buyers should know before choosing Usabilla
Usabilla is a powerful experience management tool that enables businesses to gather customer feedback seamlessly. Its customizable feedback button and real-time insights make it an essential tool for optimizing digital channels.
Usabilla pros and cons
- Usabilla pros
Easy integration of feedback button into websites
Enables users to comment on specific parts of a website
Cloud-based solution suitable for enterprise scale
- Usabilla cons
Pricing is not publicly available, requiring sales contact
Limited publicly available user reviews and detailed feature info
Ready to try it?
Get started with Usabilla
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Usabilla side-by-side with top Experience Management Software alternatives.
What is the pricing of Usabilla?
Usabilla uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Usabilla Pricing Plans
Weighing your options?
Not sure if Usabilla fits your budget?
Usabilla reviews and ratings
Buyer sentiment
Buyers appreciate the ease of embedding feedback tools but note limited transparency and feature depth.
What buyers like
- Ease of website integration
- User-friendly feedback submission
- Enterprise scalability
Common complaints
- Lack of pricing transparency
- Limited detailed user feedback
Are you using Usabilla?
- See if Usabilla fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Usabilla?
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Usabilla security and data handling
Key compliance certifications and security features for IT and security teams evaluating Usabilla.
Certifications
Developer & data
Alternatives to Usabilla
Usabilla Customers
Bandwidth
Lufthansa
KLM
Transavia
Usabilla Support Options
Frequently Asked Questions About Usabilla
Common questions buyers ask before choosing Usabilla.
Usabilla is a Experience Management Software. Usabilla offers Dashboard, Analytics, Sentiment Analysis, Feedback Management, Segmentation and many more functionalities.
Usabilla is a strong fit if: You need seamless integration of a customizable feedback button on your website.; Your focus is on gathering user comments tied to specific website elements.. Consider alternatives if: You are a small business with a limited budget seeking low-cost solutions.; You require advanced analytics and detailed reporting out-of-the-box without customization..
Buyers commonly note the following limitations of Usabilla: Pricing is not publicly available, requiring sales contact; Limited publicly available user reviews and detailed feature info; May lack advanced analytics features out-of-the-box.
Some top alternatives to Usabilla includes Qualtrics Customer Experience, SMG - Service Management Group, Cisco Webex Experience Management, CustomerGauge and Upland Rant & Rave.
Usabilla offers Subscription, Quotation Based pricing models
The starting price is not disclosed by Usabilla. You can visit Usabilla pricing page to get the latest pricing.
Ready to try it?
Get started with Usabilla
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].