Which is better, Rootly or xMatters?

xMatters edges out Rootly based on user ratings across 897 reviews. That said, the best pick depends on your workflow — Rootly may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Rootly and xMatters?

Key differences between Rootly and xMatters include pricing (Rootly starts at undisclosed vs xMatters at $16); free trial availability (xMatters offers one, Rootly does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Rootly and xMatters offer a Free trial?

xMatters offers Free Trial, but Rootly does not.

Who are the typical users of Rootly?

Rootly is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of xMatters?

xMatters is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Rootly and xMatters?

The starting price of xMatters is $16/User/Month. Pricing for Rootly is unavailable.

What are the best alternatives to Rootly?

Some top alternatives to Rootly include Freshservice, PagerDuty, Amixr, AlertOps, Spike.sh.

What are the best alternatives to xMatters?

Some top alternatives to xMatters include Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps.

Rootly vs xMatters Comparison

Last updated: May 19, 2026

Rootly

Starting at Contact for pricing

Large Enterprises
Medium Business

Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, automatically involving all relevant team…

View Pricing Read Reviews

xMatters

4.4(897 reviews)

Starting at $16 /User/Month

Free Trial
Large Enterprises
Medium Business

xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opp…

View Pricing Read Reviews

xMatters leads on user satisfaction with a 4.4-star rating across 897 reviews.

SpotSaaS Analysis

RootlyxMatters

The core difference lies in Rootly's focus on Slack integration for incident response, while xMatters offers a broader range of integration options for IT systems. Ideal buyers for Rootly are mid-sized to large companies seeking seamless communication tools, whereas xMatters is best suited for medium to large enterprises looking for comprehensive incident management solutions.

- Best for Slack-integrated incident response - Focuses on customizable workflows - Ideal for teams needing rapid responder involvement - Seamless integration with PagerDuty - Targets companies with 51-500 or 500+ employees - No listed pricing

- Best for automated incident management workflows - Offers multiple integration options - Aims to improve incident response times - Suitable for medium businesses and large enterprises - Pricing starts at $16 - Focuses on IT teams needing robust solutions

Rootly vs xMatters — at a glance

Feature	Rootly	xMatters
Rating	—	4.4 / 5
Reviews	—	897
Starting price	Contact for pricing	$16 /User/Month
Free trial	No	Yes
Free version	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Incident Management Software	Incident Management Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available
Support modes	Online	24/7 (Live rep), Business Hours, Online
Certifications	SOC 2, GDPR	SOC 2, GDPR, ISO 27001
Data residency	US	Global

Key differences between Rootly and xMatters

Pricing: xMatters starts at $16 /User/Month. Rootly pricing is not publicly listed.
Free trial: xMatters offers a free trial; Rootly does not.
Deployment: Rootly supports SaaS/Web/Cloud; xMatters supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Rootly vs xMatters — find the better fit before you commit.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Rootly Talk to an expert Talk to an expert	xMatters (257) Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Rootly

Best for Slack-integrated, automated incident response with customizable workflows.

Choose if

You need seamless PagerDuty and Slack integration for incident alerts.
Your team requires automated, rapid involvement of relevant responders.
You want flexible, customizable incident management workflows within Slack.

Consider alternatives if

Your organization does not use Slack or PagerDuty tools.
You prefer simple alerting without complex workflow configurations.

xMatters

Best for IT teams needing automated, integrated incident management workflows.

Choose if

You require automated workflows and alerts to improve incident response times.
Your organization needs multiple integration options with existing IT systems.
You want diverse alerting channels to ensure critical information delivery.

Consider alternatives if

You need highly customizable individual alert preferences, such as alert sounds.
You prefer simple, minimal alerting without complex workflow automation.

Rootly: Best for Slack-integrated, automated incident response with customizable workflows. xMatters: Best for IT teams needing automated, integrated incident management workflows.

Description	Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, ... Read More about Rootly	xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More about xMatters
Entry Level Pricing	Not Available	Starts from $16
Free Trial Availability	No free trial	Free Trial available
Spotsaas Score What's this? ↗	8.3/10	9.4/10
User Ratings Based on verified Spotsaas reviews		4.4 (897)
Best Company Size	51-500 employees500+ employees	Medium BusinessLarge Enterprises
	Get pricing help	Get pricing help

Software Demo

Demo	Rootly has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Rootly and xMatters Compare on Features?

Total Features	8 Features	9 Features
Unique Features	No unique features	No unique features
	Get Quote	Get Quote

Compare Rootly and xMatters on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	Not Available	$16
Pricing Plans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get help choosing	Get help choosing

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	✓ Yes
GDPR	✓ Yes	✓ Yes
ISO 27001	—	✓ Yes
Single Sign-On (SSO)	✓ Yes	✓ Yes
Multi-Factor Auth (MFA)	✓ Yes	✓ Yes
Data Encryption	✓ Yes	✓ Yes
Audit Logs	✓ Yes	✓ Yes
Data Residency	🇺🇸 US	🌐 Global

Rootly User Reviews & Rating Comparison

User Ratings	No reviews available for the product	4.4 (based on 897 reviews)
Rating Distribution	No reviews available for this product	192 61 4 0 0
Spotsaas Editor’s POV generated by AI	Buyer sentiment Insufficient user reviews available to determine overall sentiment. What buyers like Integration with Slack Automation of incident response Workflow customization Common complaints Lack of pricing transparency Limited user feedback	Buyer sentiment Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations. What buyers like Ease of use Workflow automation Integration capabilities Common complaints Complexity of search and schedule setup Limited alert customization
Pros and Cons	Seamless integration with Slack and PagerDuty Automated involvement of relevant teams within seconds Customizable workflow templates for incident management Pricing details are not publicly available Limited information on user ratings and feedback	Automates workflows and alerts to save time and ensure timely responses Offers multiple integration options with existing systems Provides diverse alert devices and communication channels Search function and schedule setup can be confusing Limited customization for individual alert preferences like sounds
Positive Reviews	No reviews available for the product	No reviews available for the product
		Read reviews

List of Customers

Customers	No Customers information available.	Accenture Viasat Principal

Media and Screenshots

Screenshots	No screenshots available.	1 Screenshots
Videos	No videos available.	3 Videos

Top Alternatives to Rootly and xMatters in 2026

Alternatives	Freshservice 4.4 PagerDuty 4.5 Amixr	Freshservice 4.4 Ivanti Service Manager 3.8 PagerDuty 4.5

Frequently asked questions

Which is better, Rootly or xMatters?: xMatters edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Rootly and xMatters offer a free trial?: xMatters offers a free trial. Rootly does not.
What is the starting price of Rootly vs xMatters?: Rootly starts at Contact for pricing. xMatters starts at $16 /User/Month.
What are the top alternatives to Rootly?: Top alternatives to Rootly include Freshservice, PagerDuty, Amixr, AlertOps, Spike.sh.
What are the top alternatives to xMatters?: Top alternatives to xMatters include Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps.

Rootly vs xMatters Comparison

Rootly

xMatters

Rootly vs xMatters — at a glance

Key differences between Rootly and xMatters

Rootly vs xMatters — find the better fit before you commit.

Rootly

xMatters

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How do Rootly and xMatters Compare on Features?

Compare Rootly and xMatters on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Rootly User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Rootly and xMatters in 2026

Related Blogs and Articles for Incident Management Software

Frequently asked questions