Opsgenie vs PhaseWare Tracker Comparison
Opsgenie
Starting at $9 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's solutions are highly customizable…
PhaseWare Tracker
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
PhaseWare Tracker is an all-encompassing customer service system that can be fully customized to fit your needs. It is equipped with comprehensive features such as issue tracking, complaint resolution, CRM, time tracking…
Opsgenie leads on user satisfaction with a 4.5-star rating across 213 reviews.
Opsgenie vs PhaseWare Tracker — at a glance
| Feature | Opsgenie | PhaseWare Tracker |
|---|---|---|
| Rating | 4.5 / 5 | 3.2 / 5 |
| Reviews | 213 | 6 |
| Starting price | $9 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | — |
| Data residency | Global | US |
Key differences between Opsgenie and PhaseWare Tracker
- Pricing: Opsgenie starts at $9 /User/Month. PhaseWare Tracker pricing is not publicly listed.
- User satisfaction: Opsgenie scores higher with a 4.5-star average.
- Deployment: Opsgenie supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; PhaseWare Tracker supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Opsgenie vs PhaseWare Tracker — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for customizable, automated incident alerting and on-call scheduling.
- You need highly customizable alerting with multi-channel notifications (SMS, call, email).
- Your team requires automated incident workflows to reduce manual alert management.
- You have dedicated on-call engineers or SREs in mid to large-sized organizations.
- Your team lacks dedicated incident response roles or is new to incident management.
- You require extensive third-party app integrations and a large marketplace ecosystem.
Large Enterprises, Medium Business, Small Business
Opsgenie typically suits Large Enterprises and Medium Business. PhaseWare Tracker tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's ... Read More about Opsgenie | PhaseWare Tracker is an all-encompassing customer service system that can be fully customized to fit your needs. It is equipped with comprehensive features such as issue tracking, complaint ... Read More about PhaseWare Tracker |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.0/10 | 7.4/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  PhaseWare Tracker has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Opsgenie and PhaseWare Tracker Compare on Features?
Total Features | 6 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Opsgenie and PhaseWare Tracker on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Opsgenie User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally express strong satisfaction with Opsgenie's automation, notification flexibility, and on-call scheduling, though some find the feature set complex initially. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed across 6 reviews, so it is worth reviewing the tradeoffs closely. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Looker |  Dexter Chaney  Property Info  American Messaging |
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Media and Screenshots
Screenshots |  4 Screenshots |  1 Screenshots |
|---|---|---|
Videos |  4 Videos | No videos available. |
Top Alternatives to Opsgenie and PhaseWare Tracker in 2026
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Opsgenie or PhaseWare Tracker?
- Opsgenie edges out the other on user ratings (4.5 vs 3.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Opsgenie and PhaseWare Tracker offer a free trial?
- Yes, both Opsgenie and PhaseWare Tracker offer a free trial.
- What is the starting price of Opsgenie vs PhaseWare Tracker?
- Opsgenie starts at $9 /User/Month. PhaseWare Tracker starts at Contact for pricing.
- What are the top alternatives to Opsgenie?
- Top alternatives to Opsgenie include Freshservice, Jira Service Desk, PagerDuty, VictorOps, Amixr.
- What are the top alternatives to PhaseWare Tracker?
- Top alternatives to PhaseWare Tracker include Freshservice, Issuetrak, HelpDesk, SmarterTrack, Trakdesk.