Mattermost Review: Is It The Right Business Instant Messaging Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
Starts from $3.25 / User / Month, also offers free forever plan
Samsung
SAP
Commonwealth Bank
BungieTrusted by teams including Samsung
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Mattermost?
Mattermost is an open source messaging platform that brings all business communication into one place. More than just chat, Mattermost is built around a modern team communication workflow. It includes integrated video conferencing and IP telephony, along with integrations to CRM, LDAP directories, JIRA and other business applications.
Pricing
Starts from $3.25 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Mattermost Software Demo
Mattermost was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Mattermost
- Team types
- Large Enterprises, Medium Business
Why teams choose Mattermost
Highly customizable for specific business needs.
Strong integration with various business tools.
Supports both desktop and mobile platforms.
Is Mattermost right for you?
What buyers should know before shortlisting Mattermost
Mattermost is an open-source messaging platform built for team communication. Before shortlisting, verify that your infrastructure team can support self-hosted deployment—this is a core requirement, not optional.
Check whether your existing tools (Slack, Microsoft Teams, Jira, GitHub) have pre-built connectors in Mattermost's app marketplace, as custom integrations require development resources. Key limitations to test in a demo: mobile app features lag behind the web client, and video conferencing is basic compared to dedicated tools like Zoom or Google Meet.
If you need advanced compliance features (HIPAA, FedRAMP), confirm these are included in your licensing tier—they're not available in the free Community Edition. Pricing traps: the open-source version requires your own server maintenance and security patching.
The paid Team Edition ($10/user/month) adds professional support and compliance tools, but you still own infrastructure costs. If your team is under 50 people and prefers managed hosting, Mattermost's cloud option may cost more than Slack for equivalent features.
Ask your vendor: Does your current hosting environment support Docker or Kubernetes? Do you have a dedicated admin to manage user provisioning and security updates?
If the answer to either is no, a managed SaaS platform may be more practical.
Mattermost pros and cons
- Mattermost pros
Highly customizable for specific business needs.
Strong integration with various business tools.
Supports both desktop and mobile platforms.
- Mattermost cons
May require technical expertise for setup.
Self-hosting can lead to maintenance challenges.
Ready to try it?
Get started with Mattermost
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Mattermost side-by-side with top Business Instant Messaging Software alternatives.
What is the pricing of Mattermost?
Mattermost Pricing Plans
Cloud Professional
$10
/User/Month
Incident Collaboration
Unlimited search history
Unlimited integrations
Guest accounts
Channel moderation
Show more +
Cloud Enterprise
Includes features of the Professional plan, plus
Private single-tenant instance
Dedicated infrastructure
Enterprise networking/VPC peering (Coming soon)
TLS mutual auth (Coming soon)
Show more +
Enterprise E0
Self-hosted one-to-one and group messaging, file sharing and search
Native apps for iOS, Android, Windows, Mac and Linux
Unlimited integrations
Tools for custom branding
Unlimited search history
Show more +
Enterprise E10
$3.25
/User/Month
Includes features of the E0 plan, plus
Multi-factor Authentication Enforcement
Guest accounts
Active Directory / LDAP Single sign-on
Encrypted push notifications via HPNS
Show more +
Weighing your options?
Not sure if Mattermost fits your budget?
Mattermost reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 34 reviews, with clear strengths and a few common watchouts.
What buyers like
- Open source flexibility
- Integrated video conferencing
- Multiple app integrations
Common complaints
- Steeper learning curve
- Requires self-hosting
- Limited mobile features
Are you using Mattermost?
What users are saying
MM
Marshall M
01/09/24
""EXCEPTIONAL MEDIUM OF COMMUNICATION""
What do you like best about Mattermost? I discovered that the platform was easy to navigate and simple to set up and operate. It provided a variety of ...
Read more
PM
Pauline M
01/05/24
"FANTASTIC COMMUNICATIONS SERVICES"
What do you like best about Mattermost? Firstly this is an open-source platform with a great ton of features that support and streamline communication ...
Read more
SH
Salman h
08/25/23
"Open Source collaboration for Team"
What do you like best about Mattermost? The best thing about Mattermost, My Title of the review itself says it all; it's an open-source tool. Apart ...
Read more
JN
Jordan N
07/29/23
"Productivity Boosting by Real-time Collaboration"
What do you like best about Mattermost? I like Mattermost channel that has increased clarity and focus on work that matters most. Mattermost connect ...
Read more
JA
J Angel M
07/18/23
"Everyday communication tool"
What do you like best about Mattermost? Multiplatform support, it works every here smoothly. Web, android, windows, MacOS or linux. The experience is ...
Read more
SH
Steven H
07/10/23
"Streamlined Collaboration and Organised Workflow Management"
What do you like best about Mattermost? Centralised channels for simplicity in collaboration. Multiple tools on one page. No timezones ...
Read more
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What are the features of Mattermost?
Authentication is a crucial feature of modern software that enables users to securely access and use various applications and resources. It…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
People can collaborate more easily with the help of collaboration tools. The goal of a collaboration tool is to help a group of two or more…
File sharing is defined as the act of sharing or providing access to digital information or resources such as documents, multimedia (audio/v…
Push notification marketing is an advertising approach in which marketers use browser alerts on various devices to notify their target audie…
Real-time chat is a software feature that allows users to communicate with each other instantly. It enables real-time messaging and conversa…
Third-party integration refers to the addition of relevant external data to an existing project via various APIs. Because of third-party API…
Video conferencing (teleconferencing) is an internet technology that allows people in various parts of the world to hold face-to-face meetin…
Mattermost security and data handling
Key compliance certifications and security features for IT and security teams evaluating Mattermost.
Certifications
Developer & data
Alternatives to Mattermost
Mattermost Customers
Samsung
SAP
Commonwealth Bank
Bungie
Mattermost Support Options
Frequently Asked Questions About Mattermost
Common questions buyers ask before choosing Mattermost.
Mattermost is a Business Instant Messaging Software. Mattermost offers Chat (Messaging), Real-time Chat, File Sharing, Collaboration Tools, Video Conferencing and many more functionalities.
Buyers commonly note the following limitations of Mattermost: May require technical expertise for setup.; Self-hosting can lead to maintenance challenges.; Limited support for non-technical users..
Some top alternatives to Mattermost includes mi.team, Rocket.Chat, Glip, Zulip and Teamwork Chat.
Mattermost offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of Mattermost is $3.25/User/Month
Ready to try it?
Get started with Mattermost
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].