Mattermost Review: Is It The Right Business Instant Messaging Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
Starts from $3.25 / User / Month, also offers free forever plan
Samsung
SAP
Commonwealth Bank
BungieTrusted by many companies including Samsung
Overview
Pricing
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Mattermost?
Mattermost is an open source messaging platform that brings all business communication into one place. More than just chat, Mattermost is built around a modern team communication workflow. It includes integrated video conferencing and IP telephony, along with integrations to CRM, LDAP directories, JIRA and other business applications.
Pricing
Starts from $3.25 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Mattermost Software Demo
Mattermost was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Mattermost
- Team types
- Large Enterprises, Medium Business
Why teams choose Mattermost
Highly customizable for specific business needs.
Strong integration with various business tools.
Supports both desktop and mobile platforms.
Is Mattermost right for you?
What buyers should know before shortlisting Mattermost
Mattermost is a robust open-source messaging platform that excels in team collaboration. Its extensive integration capabilities and video conferencing features make it suitable for modern businesses looking for a comprehensive communication solution.
Mattermost pros and cons
- Mattermost pros
Highly customizable for specific business needs.
Strong integration with various business tools.
Supports both desktop and mobile platforms.
- Mattermost cons
May require technical expertise for setup.
Self-hosting can lead to maintenance challenges.
Ready to try it?
Get started with Mattermost
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Mattermost side-by-side with top Business Instant Messaging Software alternatives.
What is the pricing of Mattermost?
Mattermost Pricing Plans
Cloud Professional
$10
/User/Month
Incident Collaboration
Unlimited search history
Unlimited integrations
Guest accounts
Channel moderation
Show more +
Cloud Enterprise
Includes features of the Professional plan, plus
Private single-tenant instance
Dedicated infrastructure
Enterprise networking/VPC peering (Coming soon)
TLS mutual auth (Coming soon)
Show more +
Enterprise E0
Self-hosted one-to-one and group messaging, file sharing and search
Native apps for iOS, Android, Windows, Mac and Linux
Unlimited integrations
Tools for custom branding
Unlimited search history
Show more +
Enterprise E10
$3.25
/User/Month
Includes features of the E0 plan, plus
Multi-factor Authentication Enforcement
Guest accounts
Active Directory / LDAP Single sign-on
Encrypted push notifications via HPNS
Show more +
Mattermost reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 34 reviews, with clear strengths and a few common watchouts.
What buyers like
- Open source flexibility
- Integrated video conferencing
- Multiple app integrations
Common complaints
- Steeper learning curve
- Requires self-hosting
- Limited mobile features
What users are saying
MM
Marshall M
01/09/24
""EXCEPTIONAL MEDIUM OF COMMUNICATION""
What do you like best about Mattermost? I discovered that the platform was easy to navigate and simple to set up and operate. It provided a variety of ...
Read more
PM
Pauline M
01/05/24
"FANTASTIC COMMUNICATIONS SERVICES"
What do you like best about Mattermost? Firstly this is an open-source platform with a great ton of features that support and streamline communication ...
Read more
SH
Salman h
08/25/23
"Open Source collaboration for Team"
What do you like best about Mattermost? The best thing about Mattermost, My Title of the review itself says it all; it's an open-source tool. Apart ...
Read more
JN
Jordan N
07/29/23
"Productivity Boosting by Real-time Collaboration"
What do you like best about Mattermost? I like Mattermost channel that has increased clarity and focus on work that matters most. Mattermost connect ...
Read more
JA
J Angel M
07/18/23
"Everyday communication tool"
What do you like best about Mattermost? Multiplatform support, it works every here smoothly. Web, android, windows, MacOS or linux. The experience is ...
Read more
SH
Steven H
07/10/23
"Streamlined Collaboration and Organised Workflow Management"
What do you like best about Mattermost? Centralised channels for simplicity in collaboration. Multiple tools on one page. No timezones ...
Read more
Mattermost security and data handling
Key compliance certifications and security features for IT and security teams evaluating Mattermost.
Certifications
Developer & data
Alternatives to Mattermost
Mattermost Customers
Samsung
SAP
Commonwealth Bank
Bungie
Mattermost Support Options
Frequently Asked Questions About Mattermost
Common questions buyers ask before choosing Mattermost.
Buyers commonly note the following limitations of Mattermost: May require technical expertise for setup.; Self-hosting can lead to maintenance challenges.; Limited support for non-technical users..
Some top alternatives to Mattermost includes mi.team, Rocket.Chat, Glip, Zulip and Teamwork Chat.
Mattermost offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of Mattermost is $3.25/User/Month
Ready to try it?
Get started with Mattermost
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
