Haptik Review: Is It The Right Chatbots Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPRHaptik offers custom pricing plan
Samsung
Paytm
KFC
OYO
PVR CinemasTrusted by many companies including Samsung
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Haptik?
Haptik is a completely free chat application that lets user communicate with other users through multiple channels (Whatsapp, SMS, Facebook Messenger, Telegram, Threema, Kik & Viber) - from anywhere in the world. A new approach to contact centers, Haptik allows companies to scale their communication with customers using bots that communicate automatically based on predetermined actions and can be customized to match the targeted customer group.
Pricing
Haptik offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Haptik Software Demo
Haptik was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Haptik
- Use cases
- Customer support automation, E-commerce customer engagement, Telecommunications customer service
- Team types
- Customer support teams, Contact center managers
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Haptik
Multi-channel communication support including WhatsApp, SMS, and Facebook Messenger
Customizable bots tailored to specific customer groups
Ability to scale customer communication efficiently
Is Haptik right for you?
Best for scalable, multi-channel automated customer support and engagement.
Choose Haptik if
- You need to automate customer support across WhatsApp, SMS, and social platforms.
- Your company is medium to large sized requiring flexible, customizable bot workflows.
- You want to efficiently scale contact center communications with tailored bots.
Consider alternatives if
- You require transparent, out-of-the-box pricing for straightforward budgeting.
- You are a small business or individual needing simple chat without automation.
What buyers should know before shortlisting Haptik
Haptik offers a versatile platform for businesses looking to enhance customer communication through chatbots. Its multi-channel capabilities and customization options make it a strong choice for scaling support efforts.
Haptik pros and cons
- Haptik pros
Multi-channel communication support including WhatsApp, SMS, and Facebook Messenger
Customizable bots tailored to specific customer groups
Ability to scale customer communication efficiently
- Haptik cons
Pricing is quotation-based with no public pricing available
Limited information on ease of integration or setup complexity
Ready to try it?
Get started with Haptik
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Haptik side-by-side with top Chatbots Software alternatives.
What is the pricing of Haptik?
Haptik uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Haptik reviews and ratings
Buyer sentiment
Overall positive sentiment with users appreciating multi-channel capabilities and automation, tempered by concerns about pricing transparency and setup complexity.
What buyers like
- Multi-channel support
- Automation efficiency
- Customizable bots
Common complaints
- Pricing opacity
- Lack of free trial
What users are saying
DY
Dinesh Y
12/28/23
"very versatile platform, great team"
What do you like best about Haptik? 1. Best about using Haptik is their team - both implementation and the Cust Success teams. Really ensure that u ...
Read more
AU
Anonymous User
12/28/23
"Decent product to end your search for the perfect chatbot"
What do you like best about Haptik? The concept of re usability of starting nodes is something that saves a lot of time. I feel that it being built in ...
Read more
AU
Anonymous User
12/28/23
"Decent product to end your search for the perfect chatbot"
What do you like best about Haptik? The concept of re usability of starting nodes is something that saves a lot of time. I feel that it being built in ...
Read more
DY
Dinesh Y
12/28/23
"very versatile platform, great team"
What do you like best about Haptik? 1. Best about using Haptik is their team - both implementation and the Cust Success teams. Really ensure that u ...
Read more
JS
Jayant S
12/27/23
"Overall, I appreciate the team's efforts in implementing and maintaining the bot on our platform."
What do you like best about Haptik? The team has been effective in ensuring a quick response time through the bot on WhatsApp. This is crucial in ...
Read more
VM
Venkatesh M
12/27/23
"Overall great experience using the platform"
What do you like best about Haptik? Ease of integration - Can create bots easily, Interactive UI and easy to use. Effective customer support and team ...
Read more
What are the features of Haptik?
An AI voice assistant is an intelligent system that interacts with users through voice commands. It performs tasks such as setting alarms, a…
AI-based chatbots, also known as virtual assistants, are computer programs that leverage artificial intelligence (AI) technology to interact…
Artificial Intelligence (AI) refers to the simulation of human intelligence by machines, enabling them to perform tasks that typically requi…
Automations refer to the use of technology to automate and streamline repetitive tasks and processes. It is a feature commonly seen in vario…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
Your customers and agents can meet in the forum and help each other solve problems. Every forum post is converted to a ticket. Your customer…
Integrations management is a crucial feature of any software that allows for streamlined communication between different applications or sys…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The lead management process is a series of activities in which businesses engage with leads and convert them into customers. It entails gath…
Natural Language Processing (NLP) is a software feature that enables computers to understand, interpret, and manipulate human language. It i…
Personalized URL, also known as a custom URL or vanity URL, is a unique and customizable web address that is created to direct users to a sp…
Pop-up adverts are a type of online advertising used to drive traffic to a website. They're commonly created using JavaScript or Adobe Flash…
Route to human refers to the feature in AI-powered customer service systems that seamlessly transfers complex or sensitive queries from the…
Seamless integration refers to the ability of a software or system to seamlessly connect and work together with other software or systems wi…
Searchable articles are digital resources made accessible through AI systems, enabling users to find relevant information quickly. These can…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Haptik security and data handling
Key compliance certifications and security features for IT and security teams evaluating Haptik.
Certifications
Security features
Developer & data
Alternatives to Haptik
Haptik Customers
Samsung
Paytm
KFC
OYO
PVR Cinemas
adani
JIO
Haptik Support Options
Frequently Asked Questions About Haptik
Common questions buyers ask before choosing Haptik.
Haptik is a Chatbots Software. Haptik offers Searchable Articles, Automations, Automations, Integrations Management, Artificial Intelligence and many more functionalities.
Haptik is a strong fit if: You need to automate customer support across WhatsApp, SMS, and social platforms.; Your company is medium to large sized requiring flexible, customizable bot workflows.. Consider alternatives if: You require transparent, out-of-the-box pricing for straightforward budgeting.; You are a small business or individual needing simple chat without automation..
Buyers commonly note the following limitations of Haptik: Pricing is quotation-based with no public pricing available; Limited information on ease of integration or setup complexity; No free trial or free plan explicitly mentioned.
Some top alternatives to Haptik includes V-Person, Quickchat, Conversational AI Bot, OneBot and Tiledesk.
Haptik offers Quotation Based pricing model
The starting price is not disclosed by Haptik. You can visit Haptik pricing page to get the latest pricing.
Ready to try it?
Get started with Haptik
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].