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Smartloop Review: Is It The Right Chatbots Software For Your Team?
Best for SMB teams · Mid-market
Free Plan Available
Starts from $10 / Month, also offers free forever plan
Coca Cola
National Geographic
Aol
UoPeopleTrusted by teams including Coca Cola
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Smartloop?
Smartloop is a Slack-based chatbot builder for teams that want to automate customer or internal dialogues through predefined conversation flows without manual agent intervention. It lets businesses handle repetitive queries at scale within the Slack environment. Currently limited to Slack — teams needing multi-channel deployments should evaluate platforms with broader integration support before committing.
Pricing
Starts from $10 / Month
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
Data residency:🇺🇸
Smartloop Software Demo
Smartloop was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Smartloop
- Use cases
- Customer support automation, Internal team communication, Sales lead qualification
- Team types
- Customer support teams, Sales teams
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Smartloop
Easy to create automated dialogues
Effective customer engagement at scale
Seamless integration with Slack
Is Smartloop right for you?
Best for simple Slack-based chatbot automation and customer engagement.
Choose Smartloop if
- You need easy-to-create automated dialogues within Slack.
- Your team wants to engage customers or qualify sales leads at scale.
- You operate a small to mid-sized company (up to 500 employees) using Slack.
Consider alternatives if
- You require chatbot solutions across multiple platforms beyond Slack.
- You need advanced customization or in-depth chatbot analytics.
What buyers should know before shortlisting Smartloop
Smartloop offers a straightforward solution for creating chatbots on Slack, making it easy for businesses to engage customers. However, its current limitations in platform support may restrict its usability for some users.
Smartloop pros and cons
- Smartloop pros
Easy to create automated dialogues
Effective customer engagement at scale
Seamless integration with Slack
- Smartloop cons
Limited platform availability (currently only Slack)
Lack of advanced customization options
Ready to try it?
Get started with Smartloop
Try the free plan and upgrade when ready.
Still comparing?
See how it stacks up
Compare Smartloop side-by-side with top Chatbots Software alternatives.
What is the pricing of Smartloop?
Smartloop Pricing Plans
STARTER
Unlimited subscribers
Message broadcasting
Conversation analytics
Campaigns (2-steps) to automatically re-engage your subscribers.
Limited branding
PREMIUM
$10
/Month
1000 subscribers
Point and click conversation builder + everything in the free plan
Custom scripting
No limit for campaigns and broadcasts.
API access
Show more +
Weighing your options?
Not sure if Smartloop fits your budget?
Smartloop reviews and ratings
Buyer sentiment
Users appreciate SmartLoop's ease of use and effective Slack integration but note its limited platform support.
What buyers like
- Ease of use
- Slack integration
- Automation capabilities
Common complaints
- Limited platform availability
- Lack of advanced features
Are you using Smartloop?
What users are saying
ED
Erik Dario
06/13/21
SmartLook
PROS: For me the best aspect is the heat map. The Heat Map rellly helped me to understand how my costumers interact with my website. CONS: price
AU
Anonymous User
07/08/19
"Communication made easy"
What do you like best about Smartloop Chatbot Builder? I like the fact that it allows anyone to build a chat bot without having fore knowledge. You ...
Read more
ED
Erik Dario
12/10/18
SmartLook
PROS & CONS What are the best aspects of this product? For me the best aspect is the heat map. The Heat Map rellly helped me to understand how my ...
Read more
- See if Smartloop fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Smartloop?
Automations refer to the use of technology to automate and streamline repetitive tasks and processes. It is a feature commonly seen in vario…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Chat connection allows you to link your project management system directly to your team's email and chat solutions. This will enable data to…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
A rule-based chatbot is a type of software that uses predefined rules and logic to interact with users in a conversational way. It is design…
Smartloop security and data handling
Key compliance certifications and security features for IT and security teams evaluating Smartloop.
Certifications
Developer & data
Alternatives to Smartloop
Smartloop Customers
Coca Cola
National Geographic
Aol
UoPeople
Smartloop Support Options
Frequently Asked Questions About Smartloop
Common questions buyers ask before choosing Smartloop.
Smartloop is a Chatbots Software. Smartloop offers Rule Based Chatbot, Chat (Messaging), Automations, Chat Integration and many more functionalities.
Smartloop is a strong fit if: You need easy-to-create automated dialogues within Slack.; Your team wants to engage customers or qualify sales leads at scale.. Consider alternatives if: You require chatbot solutions across multiple platforms beyond Slack.; You need advanced customization or in-depth chatbot analytics..
Buyers commonly note the following limitations of Smartloop: Limited platform availability (currently only Slack); Lack of advanced customization options; Small user base and limited reviews.
Some top alternatives to Smartloop includes Alterra, Instabot, ChatFunnels, Conversational AI Bot and Qualified.
Smartloop offers Freemium, Subscription pricing models
The starting price of Smartloop is $10/Month
Ready to try it?
Get started with Smartloop
Get started with the free plan — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].