Aivo Review: Is It The Right Chatbots Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPRStarts from $99 / Month
Sony
Movistar
Avon
ADTTrusted by teams including Sony
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Aivo?
Aivo is a chatbot platform for customer-facing teams at mid-size businesses that need to handle inquiries on Facebook Messenger, Telegram, and Google Chat. It connects to internal company data so the bot can surface product information, order status, or FAQs directly within conversations. Best suited for companies with structured internal knowledge bases the bot can draw from, rather than teams needing complex multi-step conversational flows.
Pricing
Starts from $99 / Month
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Aivo Software Demo
Aivo was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Aivo
- Use cases
- Customer support automation, E-commerce customer engagement, Telecommunications customer service
- Team types
- Customer service teams, IT support teams
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Aivo
Seamless integration with Facebook Messenger, Telegram, and Google Chat
Ability to interact with internal company data for personalized conversations
High user satisfaction reflected in a 4.5 rating from 92 reviewers
Is Aivo right for you?
Best for deploying multi-platform chatbots with internal data integration.
Choose Aivo if
- You need chatbots on Facebook Messenger, Telegram, or Google Chat.
- Your team requires personalized customer interactions using internal company data.
- You represent a medium or large business with customer or IT support teams.
Consider alternatives if
- Your company lacks existing digital channels like Messenger or Telegram.
- You require highly customized, industry-specific chatbot solutions without vendor support.
What buyers should know before shortlisting Aivo
Aivo provides a straightforward solution for creating chatbots that can interact with customers on popular messaging platforms. Its integration with internal resources makes it a practical choice for businesses looking to streamline customer interactions.
Aivo pros and cons
- Aivo pros
Seamless integration with Facebook Messenger, Telegram, and Google Chat
Ability to interact with internal company data for personalized conversations
High user satisfaction reflected in a 4.5 rating from 92 reviewers
- Aivo cons
Pricing is not publicly disclosed, requiring direct vendor contact
Limited information on advanced customization options
Ready to try it?
Get started with Aivo
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Aivo side-by-side with top Chatbots Software alternatives.
What is the pricing of Aivo?
Aivo Pricing Plans
Starter
$99
/Month
All messaging channels
Self-service Knowledge Management
Self-Service Third Party Integrations
Conversational AI engine
Specialized CX Analytics and Training capabilities
Show more +
Advanced
$399
/Month
Includes the features of Starter plan, plus
Conditionals according to business needs or channels
Outbound SMS and Whatsapp Template Message
Satisfaction Measurement
Zendesk Sunco integration
Show more +
Business
Includes the features of Advanced plan, plus
Multi bot
Multi Language
1 Whatsapp number included
AI Live Chat Copilot
Show more +
Enterprise
Includes the features of Business plan, plus
SSO
Integrations & Professional Services
Genesys Engage integration
Weighing your options?
Not sure if Aivo fits your budget?
Aivo reviews and ratings
Buyer sentiment
Overall positive sentiment with users appreciating integration capabilities and conversational quality, tempered by concerns over pricing transparency and setup complexity.
What buyers like
- Integration with messaging platforms
- Personalized customer interactions
- User satisfaction with chatbot performance
Common complaints
- Lack of pricing transparency
- Complexity of setup and integration
Are you using Aivo?
What users are saying
TP
Thamara P
03/15/23
"It's a wonderful experience AIVO"
What do you like best about Aivo? Your easy implementation. The quality of the interaction with our customers. All the features that support this ...
Read more
AU
Anonymous User
02/17/23
"Great features for your business bot!"
What do you like best about Aivo? The amount of features one can add to the intents (videos, buttons, links, etc.) Being able to track who, when, and ...
Read more
LG
Leandro G
02/16/23
"Muy buena, siempre a disposición de ayudar a sus clientes."
What do you like best about Aivo? Me gusta la manera en que se puede utilizar la plataforma de una forma bastante intuitiva. Además la calidad humana ...
Read more
AR
Ana R
02/14/23
"Excelente ayuda la del Bot"
What do you like best about Aivo? Lo mas util de Aivo es poder cargar el contenido de forma practica y a su vez poder visualizarlo para realizar ...
Read more
LG
Luciana G
02/13/23
"Starting to have access"
What do you like best about Aivo? Possible to send messages from whats app, that makes faster the communication with the rider What do you dislike ...
Read more
LA
Luz Andrea P
02/09/23
"Es muy fácil de utilizar y el soporte es inmediato en cuanto a problemas y soluciones"
What do you like best about Aivo? El soporte inmediato y la facilidad de su uso. Tene el help es un manual de facil acceso y con videos e imagenes de ...
Read more
- See if Aivo fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
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What are the features of Aivo?
AI Chatbot improves customer engagement and support by leveraging artificial intelligence and natural language processing (NLP) technologies…
AI-based chatbots, also known as virtual assistants, are computer programs that leverage artificial intelligence (AI) technology to interact…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Multi-language support is a software feature that enables users to access and interact with the program in multiple languages. This feature…
Natural Language Processing (NLP) is a software feature that enables computers to understand, interpret, and manipulate human language. It i…
Route to human refers to the feature in AI-powered customer service systems that seamlessly transfers complex or sensitive queries from the…
Aivo security and data handling
Key compliance certifications and security features for IT and security teams evaluating Aivo.
Certifications
Developer & data
Alternatives to Aivo
Aivo Customers
Sony
Movistar
Avon
ADT
Aivo Support Options
Frequently Asked Questions About Aivo
Common questions buyers ask before choosing Aivo.
Aivo is a Chatbots Software. Aivo offers AI Chatbot, AI based Chatbots, Chat (Messaging), Natural Language Processing, Knowledge Base and many more functionalities.
Aivo is a strong fit if: You need chatbots on Facebook Messenger, Telegram, or Google Chat.; Your team requires personalized customer interactions using internal company data.. Consider alternatives if: Your company lacks existing digital channels like Messenger or Telegram.; You require highly customized, industry-specific chatbot solutions without vendor support..
Buyers commonly note the following limitations of Aivo: Pricing is not publicly disclosed, requiring direct vendor contact; Limited information on advanced customization options; Potential complexity in integrating with internal company resources.
Some top alternatives to Aivo includes Alterra, Enterprise Bot, aiaibot, Botbot.AI and Tiledesk.
Aivo offers Subscription, Quotation Based pricing models
The starting price of Aivo is $99/Month
Ready to try it?
Get started with Aivo
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].