Gong vs Refract Comparison
Gong
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Gong is a powerful software designed to assist businesses with managing their remote sales teams and deals. Its Revenue Intelligence technology helps users identify which deals are genuine, monitor customer interactions…
Refract
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments from your sales calls. With Refra…
Gong leads on user satisfaction with a 4.6-star rating across 9,516 reviews.
Gong vs Refract — at a glance
| Feature | Gong | Refract |
|---|---|---|
| Rating | 4.6 / 5 | 4.5 / 5 |
| Reviews | 9,516 | 397 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Conversation Intelligence Software | Conversation Intelligence Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | — |
| Data residency | Global | US |
Key differences between Gong and Refract
- User satisfaction: Gong scores higher with a 4.6-star average.
- Deployment: Gong supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Refract supports SaaS/Web/Cloud.
Gong vs Refract — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Conversation Intelligence Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for tech sales teams needing advanced deal and call analytics.
- You manage remote or distributed sales teams requiring performance coaching.
- Your enterprise relies on accurate revenue forecasting and deal health insights.
- You want to replicate behaviors of top-performing sales representatives.
- You are a startup or small sales team with limited budget.
- You need highly customizable dashboards and reports for niche workflows.
AI-powered conversation intelligence for sales coaching and performance improvement.
- You need AI-driven transcription and sentiment analysis to understand sales calls deeply.
- Your sales managers and coaches require real-time feedback to enhance team performance.
- You want seamless CRM integration for automatic call data logging and analysis.
- Your team requires built-in scheduling or calendar management features within the platform.
- You need internal chat, messaging, or document and training management capabilities.
Gong: Best for tech sales teams needing advanced deal and call analytics. Refract: AI-powered conversation intelligence for sales coaching and performance improvement.
Description | Gong is a powerful software designed to assist businesses with managing their remote sales teams and deals. Its Revenue Intelligence technology helps users identify which deals are genuine, ... Read More about Gong | Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments ... Read More about Refract |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Gong and Refract Compare on Features?
Total Features | 14 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Gong and Refract on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Gong User Reviews & Rating Comparison
User Ratings | 4.5 (based on 397 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users highly value Gong's impact on sales forecasting accuracy and team coaching, though some find the platform complex and costly for smaller teams. What buyers like
Common complaints
| Buyer sentiment Users appreciate Refract's AI-driven insights and CRM integrations but note limitations in scheduling and internal communication features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Shopify  Dropbox  ADP |  Zoopla  Siemens  VMware |
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Media and Screenshots
Screenshots |  3 Screenshots |  2 Screenshots |
|---|---|---|
Videos |  2 Videos |  1 Videos |
Top Alternatives to Gong and Refract in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Gong or Refract?
- Gong edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Gong and Refract offer a free trial?
- Neither Gong nor Refract currently lists a free trial.
- What is the starting price of Gong vs Refract?
- Gong starts at Contact for pricing. Refract starts at Contact for pricing.
- What are the top alternatives to Gong?
- Top alternatives to Gong include SalesLoft, Conversica, ZoomInfo, Refract, VoiceLab.
- What are the top alternatives to Refract?
- Top alternatives to Refract include q&ai Technologies, RepsMate, VoiceLab, Convlo, Chorus.